Claim missing miles - partner flights experience
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,533
Claim missing miles - partner flights experience
The claim missing miles function for partner airlines, after logging into BA.com, has never worked for me.
Each time I’ve had the status shown as “Rejected” and I’ve had to follow up by emailing my boarding passes (which clearly show my BAEC membership number and status) to BA.
Most recently, my claim status was again shown as “Rejected” and a day later the flights were credited to my BAEC account.
This happens for every OW partner that I’ve taken in last 3 years - CX, MH, QF, QR, UL.
Is it my personal experience or is the feature generally faulty and people don’t generally bother with using it for partner flights missing claims?
Each time I’ve had the status shown as “Rejected” and I’ve had to follow up by emailing my boarding passes (which clearly show my BAEC membership number and status) to BA.
Most recently, my claim status was again shown as “Rejected” and a day later the flights were credited to my BAEC account.
This happens for every OW partner that I’ve taken in last 3 years - CX, MH, QF, QR, UL.
Is it my personal experience or is the feature generally faulty and people don’t generally bother with using it for partner flights missing claims?
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,471
From what I can make out, the partner claim process works if it is a pure retro-claim, so there was no frequent flyer information present on the booking. I don't know for certain, but it's almost as if the process puts in the BAEC number, and processes it, but stops immediately if there was already a number in place (and thus potentially has been processed already). So in some cases it is best just to call up in the first instance rather than use the form.
Some partners - at some stations - only have a once a week update, and with processing delays (etc) it can therefore take 3 weeks for the planets to align. Sri Lanka, Qatar and Cathay are often cited in this space, but only for some locations.
Some partners - at some stations - only have a once a week update, and with processing delays (etc) it can therefore take 3 weeks for the planets to align. Sri Lanka, Qatar and Cathay are often cited in this space, but only for some locations.
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,920
#4
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,533
Yes. Most of the times they track and post automatically, even though some airlines (automatically?) omit the space between my first and second names while others retain the space. But in the handful of events that they don’t, I always have problems submitting my claim via the online form.
#5
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,533
From what I can make out, the partner claim process works if it is a pure retro-claim, so there was no frequent flyer information present on the booking. I don't know for certain, but it's almost as if the process puts in the BAEC number, and processes it, but stops immediately if there was already a number in place (and thus potentially has been processed already). So in some cases it is best just to call up in the first instance rather than use the form.
#6
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,587
It’s been 3 weeks since I’ve taken to Latam flights and the flights haven’t posted yet.
i will have to make a claim - are we saying that calling might be a better option then?
i will have to make a claim - are we saying that calling might be a better option then?
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,471
If you're not in a hurry then the webform just might work, so saving you some effort. But my suspicion is that you would probably end up calling anyway.
#8
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,587
I called BA today and a lovely agent mentioned that with LATAM (and other partners) it can take up to 20 working days for points to post. So I will wait until the middle of next week, after which, if the points haven't posted by then, he invited me to call them back.
#9
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,527
Couple of flights at the start of 2020, booked with AA but on BA metal with my BAEC#. Nothing in the way of Avios/TPs after 14 days, so filled in the webform and got them credited within a couple of days. A little surprised that it didn't automatically get credited, not least since it was flown on BA metal.
#10
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,380
I’ve just had to put a claim in for a couple of S7 flights I took just over a month ago. Found the boarding passes luckily, should they be needed.
#11
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,533
Couple of flights at the start of 2020, booked with AA but on BA metal with my BAEC#. Nothing in the way of Avios/TPs after 14 days, so filled in the webform and got them credited within a couple of days. A little surprised that it didn't automatically get credited, not least since it was flown on BA metal.
#12
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,785
with AY i get a lot of flights not crediting. around 50% of the time I claim it gets rejected, despite providing ticket numbers, as "they have no proof I was on the flight" and i need to send copies of my boarding passes