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How do I get to collect something from T4 airside if flying from T5?

How do I get to collect something from T4 airside if flying from T5?

Old Jan 20, 20, 5:28 pm
  #1  
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How do I get to collect something from T4 airside if flying from T5?

I'm not sure where to post this but here goes.
In a few weeks I will be flying, as usual, domestic with ba and T5.

A relative recently left duty free crystal glasses in T4 and is being stored in a 'secure place'. Communications with Heathrow have agreed that I may collect it, landside at T4.
Now an email has arrived stating that this can only be collected airside because it's duty free.

I don't believe that I can transfer to T4 from T5 and back to do this. Any suggestions?
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Old Jan 20, 20, 11:51 pm
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Originally Posted by Stormbel View Post
I'm not sure where to post this but here goes.
In a few weeks I will be flying, as usual, domestic with ba and T5.

A relative recently left duty free crystal glasses in T4 and is being stored in a 'secure place'. Communications with Heathrow have agreed that I may collect it, landside at T4.
Now an email has arrived stating that this can only be collected airside because it's duty free.

I don't believe that I can transfer to T4 from T5 and back to do this. Any suggestions?
the suggestion would be to ask your family member what they got agreed or the people who said ok at heathrow. I have no idea what they have in mind, presumably transfer bus to T4 (theough flight connections route) with the letter from them in lieu of bp to have security let you through at t4 but if they are the ones authorising, they are the ones who can best explain.

based on what I know, this would be impossible on multiple grounds (impossible for you to get to t4 landaise when flying to or from t5, impossible to buy duty free items for another purpose than them leaving the country so you would need to pay vat, etc) but if someone in the organisation believe there is a solution they should tell you what it is.

Last edited by orbitmic; Jan 21, 20 at 12:58 am
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Old Jan 21, 20, 12:00 am
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The fact that you are domestic won't help here either. T4 doesn't handle domestic passengers

The easiest is to have them send it to T5 somehow
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Old Jan 21, 20, 12:22 am
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I don’t think this will be possible.
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Old Jan 21, 20, 12:27 am
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Aside from buying a fully flexible and refundable ticket on a flight out of T4, checking in, going air-side, picking up your stuff, and then getting yourself offloaded (somehow) and the ticket refunded, I am not sure how to work this one out; especially with a domestic departure from T5.

That said, given that you are picking up duty free items, attempting the above might lead to issues with customs if trying to exit T4.
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Old Jan 21, 20, 12:28 am
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Is it not possible for the people holding the items at T4 to move them to a secure location at T5 Airside where you will have access?
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Old Jan 21, 20, 12:41 am
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Originally Posted by Fatdickie View Post
Is it not possible for the people holding the items at T4 to move them to a secure location at T5 Airside where you will have access?
Probably way too much hassle for anyone.
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Old Jan 21, 20, 1:27 am
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Originally Posted by LondonElite View Post
Probably way too much hassle for anyone.
Presume as it's a duty free item, that the secure location is a shop airside at T4.

Arrange for it to be transferred to the equivalent shop at T5 Airside.
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Old Jan 21, 20, 1:49 am
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If you are arriving internationally and departing domestically then you can simply go to T4, you don't need a T4 boarding pass. If arriving from a domestic flight and going on an international flight you can also use main Flight Connections but you may have to persuade the HAL agents to let you through. If only doing a T5 domestic flight without connecting it's not possible without a lot of hassle. Ditto if domestic to domestic at T5, but there is T2......

It is acceptable to terminal hop for shopping, but there are Ready to Fly complexities for T5 including the bio image check for the Common Travel area. The best I can suggest is for the OP to book BHD to LHR on BA. returning the same day on Aer Lingus. That will get you into T4, though EI use T2.
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Old Jan 21, 20, 2:00 am
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Originally Posted by Fatdickie View Post
Presume as it's a duty free item, that the secure location is a shop airside at T4.

Arrange for it to be transferred to the equivalent shop at T5 Airside.

I get the impression that the ‘secure location’ isn’t a shop and HAL aren’t going to do any more than they’ve already done in storing these things for a couple of weeks.

Those better be pretty valuable or sentimental glasss to go to all this trouble for!
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Old Jan 21, 20, 5:34 pm
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Thanks for all the suggestions.

Originally the relatives contacted their airline when they arrived home in Malaysia , MAS I believe, and then were passed on to left, or lost, luggage. For the last two weeks it had been agreed that the items could be collected landside until someone at a higher level got involved and contradicted their member of staff. The relatives are elderly and upset about what they have done.

I will simply ask if anyone would help, perhaps I could collect these, expensive, items in T5 and some kind soul will oblige. I am not holding out hope.
I am flying with ba to BKI in 9 days to a wedding of their grandson and these items were a wedding present.
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Old Jan 21, 20, 6:01 pm
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are these "duty paid" or "tax free". If the later then you may not be able to take them unless you are getting on an international flight
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Old Jan 21, 20, 10:51 pm
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OH dear that’s a complicated situation.

i really don’t see a way to get you these glasses.

I'm puzzled now by how they ‘left’ them in T4.

Did they leave them with a member of staff - HAL or A N Other airline or just put them down then later report them as lost property?

What sort of value is involved?

Last edited by UKtravelbear; Jan 21, 20 at 10:57 pm
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Old Jan 21, 20, 11:22 pm
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The storage seems odd, is it not at a shop? Have you tried going through the personal shopper or the Terminal Transfer Request? You can use this form, and you will be escorted through to the terminal in question. Either to pick up the items from the shop or other secure location airside, or to make a purchase from T4? (Which I guess you could refund, or say nah sorry not quite right).

https://boutique.heathrow.com/en/contact/contact

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Old Jan 22, 20, 1:58 am
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Originally Posted by Stormbel View Post
I will simply ask if anyone would help, perhaps I could collect these, expensive, items in T5 and some kind soul will oblige. I am not holding out hope.
I am flying with ba to BKI in 9 days to a wedding of their grandson and these items were a wedding present.
I've made the suggestion above about a day trip to London as one way to do this. But if your connection in London before flying to Kota Kinabalu is of reasonable length then you could collect it from T4 before departure to (presumably) KUL. You would screw up your Ready to Fly status, which I wouldn't normally advocate, but in this situation I think it's justified, and can certainly be fixed. But if all else fails just PM me and I'll go and get it.

If you do the day trip, the Customs issue is easily fixed: after collecting the item, go to the UK Border (which is easy to get to from airside T4) and declare the item there. Once you've given the explanation I suspect HMRC would take a generous line or find a workaround, the worse case would be paying the VAT and any duty (etc) due. That's assuming it was sold VAT free. If you were going on to BKI then that wouldn't be necessary.
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