I just SO hate the check in at CDG

Old Jan 19, 20, 7:09 am
  #1  
Original Poster
 
Join Date: Jul 2016
Location: Oxford (&Western Isles )
Programs: BAEC GGL, CCR; RyanAir MillionMiler :( ;
Posts: 405
I just SO hate the check in at CDG

Of all the airports in all the world....... those checkin agents are so rude, curt, disrespectful, snootily, aloof, and downright non customer friendly!!!!! EVERY blinking time.

is it just me?
LosRodeos84, Thysk and groenroos like this.
wanderingjock is offline  
Old Jan 19, 20, 7:23 am
  #2  
 
Join Date: Nov 2018
Programs: AAdvantage, BA Executive Club Silver, Hilton Honors Gold, Bonvoy Gold
Posts: 47
What I like about CDG check-in is it's location. And the door leading directly to security.
DomP1 is offline  
Old Jan 19, 20, 7:45 am
  #3  
 
Join Date: Oct 2018
Location: United Kingdom
Posts: 247
Originally Posted by wanderingjock View Post
Of all the airports in all the world....... those checkin agents are so rude, curt, disrespectful, snootily, aloof, and downright non customer friendly!!!!! EVERY blinking time.

is it just me?
Sounds like the everyday interactions we had everywhere else in Paris itself.
Aston100 is offline  
Old Jan 19, 20, 7:47 am
  #4  
 
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold
Posts: 1,003
Been through a few times in last few years and always fine.
TTmex is offline  
Old Jan 19, 20, 8:06 am
  #5  
 
Join Date: Jul 2014
Location: UK - South Coast
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 1,110
The French, bless them, have an interesting approach to customer relations not entirely in synch with Anglo-Americans. You just have to shrug, say an inward ‘bof’ and give as good as you get.
TedToToe and wanderingjock like this.
krispy84 is offline  
Old Jan 19, 20, 8:14 am
  #6  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 6,656
Originally Posted by Aston100 View Post
Sounds like the everyday interactions we had everywhere else in Paris itself.
If you’ve been in Paris long enough the check in staff actually seem friendly. True story.
EuropeanPete is offline  
Old Jan 19, 20, 8:16 am
  #7  
 
Join Date: Feb 2010
Programs: BA Gold, HH
Posts: 150
No. It’s horrific and they are useless. What surprises me, is that given competition on that route and the Eurostar I would have thought that they could be more humble, quicker and flexible but no. They are a nightmare and no matter what time the flight is.

The only relief is the lounge.
wanderingjock likes this.
carat22 is offline  
Old Jan 19, 20, 8:16 am
  #8  
 
Join Date: Apr 2016
Location: ZRH
Programs: QRPC
Posts: 190
If you speak french, I bet you will be having a different experience. For some reason, many french people don't like to speak English at all and consider French as the "global language" so everyone is supposed to learn it.
There are exceptions for sure.
Markie and mctaste like this.
Splendiz is offline  
Old Jan 19, 20, 8:22 am
  #9  
 
Join Date: Jan 2018
Location: San Diego
Posts: 14
I don’t remember a single problem with that airport when we were there last year. I did have two kids and the French do like children, even English speaking children, if they are polite.
flightcrew1 likes this.
mehudson is offline  
Old Jan 19, 20, 8:34 am
  #10  
 
Join Date: Oct 2016
Posts: 662
Make your first interaction a bonjour followed by a pause.

The Bonjour Effect (Amazon) The Bonjour Effect (Amazon)
T8191, RockyRobin and TedToToe like this.
MarkFlies is offline  
Old Jan 19, 20, 8:40 am
  #11  
 
Join Date: May 2014
Posts: 1,468
Originally Posted by mehudson View Post
I don’t remember a single problem with that airport when we were there last year. I did have two kids and the French do like children, even English speaking children, if they are polite.
How dare you contradicting the vulgata that sees everyone on the continent - especially the French - being bad?!

I personally like very much the no-nonsense attitude of the CDG workers. We have family and friends scattered all around the worst parts of Île de France (92, 93, 94) and I adore all of them. They're the New Yorkers of Europe.
13901 is online now  
Old Jan 19, 20, 8:41 am
  #12  
 
Join Date: Nov 2018
Programs: AAdvantage, BA Executive Club Silver, Hilton Honors Gold, Bonvoy Gold
Posts: 47

This check-in area is private, and premium.
DomP1 is offline  
Old Jan 19, 20, 8:58 am
  #13  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 43,838
Souvenez-vous trois lettres:
ahsh bay ohh.
corporate-wage-slave is online now  
Old Jan 19, 20, 8:58 am
  #14  
 
Join Date: Jul 2019
Location: UK
Programs: IHG Gold
Posts: 310
Originally Posted by Splendiz View Post
If you speak french, I bet you will be having a different experience. For some reason, many french people don't like to speak English at all and consider French as the "global language" so everyone is supposed to learn it.
There are exceptions for sure.
I usually get answered in English when I try - the effort doesn't seem appreciated unless you can speak the language well, which I admittedly cannot. I know enough to get by (i.e. basic interactions and being able to order food and drink).

In saying that I haven't yet encountered particularly rude service in Paris.
RockyRobin likes this.
Bohinjska Bistrica is offline  
Old Jan 19, 20, 9:01 am
  #15  
 
Join Date: Feb 2015
Posts: 136
Everyone has a different experience. The sometimes friendly sometimes cranky staff is pretty much true all around the world. Most people respond to kindness and respect with kindness and respect. If you run into a customer service representative that doesn't respond this way, it could be the 5 people in front of you took a toll on their patience quotient. Nothing personal to you, not really related to you. You can get all huffy and feel offended, or you can reasonably assume that the representative is having a bad day and move on.

Customer Service Representatives should put their personal feelings aside as part of the job, but they are only human.
pt flyer is offline  

Thread Tools
Search this Thread
Search Engine: