Cannot book UL redemptions on ba.com?

Old Jan 15, 20, 9:17 pm
  #1  
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Join Date: Apr 2007
Location: Anywhere
Posts: 3,546
Cannot book UL redemptions on ba.com?

I realize it's now possible to search for UL flights, but whenever I select any to get a quote on Avios required, the response I get is "Sorry there is a problem with booking this journey online. Try selecting other flights."

Is this a persistent issue? Does it mean that UL redemption bookings always necessitate a call to BA? Will I get charged a fee by BA for phone bookings in this case?
carrotjuice is offline  
Old Jan 15, 20, 9:27 pm
  #2  
 
Join Date: Aug 2019
Location: United Kingdom
Posts: 32
Originally Posted by carrotjuice View Post
I realize it's now possible to search for UL flights, but whenever I select any to get a quote on Avios required, the response I get is "Sorry there is a problem with booking this journey online. Try selecting other flights."

Is this a persistent issue? Does it mean that UL redemption bookings always necessitate a call to BA? Will I get charged a fee by BA for phone bookings in this case?
Iíve had similar issues with UL so I only presume it canít be booked online. BA are usually good in such scenarios and donít charge the fee as you couldnít do it online due to their error which has now coerced you to call up and book. However if you do get an agent about to charge, you can politely query it and more often than not they will waive it anyway. Thatís one good thing about BA call centres, theyíre not the typical scripted, computer says no type!
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Old Yesterday, 2:05 am
  #3  
 
Join Date: Sep 2019
Location: UK
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I have booked a handful of Avios redemptions on UL, by phoning up each time, as the BA website never worked. I was never asked to pay an offline fee either.
Yanshuf is offline  
Old Yesterday, 3:34 pm
  #4  
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Join Date: Apr 2007
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I called BA and indeed they allowed booking for UL by phone.

As a data point, the total cost for SIN-CMB one way in J is cheaper when redeeming Avios (22,000 miles + SGD 169) than redeeming Asia Miles (35,000 miles + SGD 175).

Last edited by carrotjuice; Yesterday at 9:40 pm
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