Infant flight cancelled (return leg)
Jan 14, 2020, 9:41 pm
#1
Original Poster
Join Date: Sep 2016
Programs: BA Silver, IHG Platinum Elite
Posts: 174
Infant flight cancelled (return leg)
Hello all,
I am currently in the middle of a trip in South America where my infant son has turned 2 on the trip. I have a booking ref for myself and wife plus his turned 2 booking ref. Just wanted to check today if he seat was confirmed today but his flight is showing as cancelled in MMB. Myself and wife ticket/flight seems to be fine in MMB Will call BA in the morning but any advise on what’s happened?
Thanks
I am currently in the middle of a trip in South America where my infant son has turned 2 on the trip. I have a booking ref for myself and wife plus his turned 2 booking ref. Just wanted to check today if he seat was confirmed today but his flight is showing as cancelled in MMB. Myself and wife ticket/flight seems to be fine in MMB Will call BA in the morning but any advise on what’s happened?
Thanks
Jan 15, 2020, 6:21 am
#2
Original Poster
Join Date: Sep 2016
Programs: BA Silver, IHG Platinum Elite
Posts: 174
Hello all,
I am currently in the middle of a trip in South America where my infant son has turned 2 on the trip. I have a booking ref for myself and wife plus his turned 2 booking ref. Just wanted to check today if he seat was confirmed today but his flight is showing as cancelled in MMB. Myself and wife ticket/flight seems to be fine in MMB Will call BA in the morning but any advise on what’s happened?
Thanks
I am currently in the middle of a trip in South America where my infant son has turned 2 on the trip. I have a booking ref for myself and wife plus his turned 2 booking ref. Just wanted to check today if he seat was confirmed today but his flight is showing as cancelled in MMB. Myself and wife ticket/flight seems to be fine in MMB Will call BA in the morning but any advise on what’s happened?
Thanks
This is the booking created as my son turned 2 with the flight cancelled:
This is our original booking for the 3 of us:
Any ideas on what might be going on?
Jan 15, 2020, 6:26 am
#3
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,109
My guess is that the "infant" booking has been removed but not yet replaced with a "child" booking, which is leading to an unfortunately confusing display message for you.
Did you contact BA about this at any time in the past? If not, contact them ASAP. If you have contacted them to discuss a seat for your child on the return flight, then I still recommend contacting them but less urgently.
Did you contact BA about this at any time in the past? If not, contact them ASAP. If you have contacted them to discuss a seat for your child on the return flight, then I still recommend contacting them but less urgently.
Jan 15, 2020, 6:35 am
#4
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
Did you not specifically arrange a seat for the return leg when you originally booked your flights? I think in this scenario you are not supposed to book online, but call BA to book, so that the appropriate arrangements are made for the return flight.
Jan 15, 2020, 6:44 am
#5
Original Poster
Join Date: Sep 2016
Programs: BA Silver, IHG Platinum Elite
Posts: 174
My guess is that the "infant" booking has been removed but not yet replaced with a "child" booking, which is leading to an unfortunately confusing display message for you.
Did you contact BA about this at any time in the past? If not, contact them ASAP. If you have contacted them to discuss a seat for your child on the return flight, then I still recommend contacting them but less urgently.
Did you contact BA about this at any time in the past? If not, contact them ASAP. If you have contacted them to discuss a seat for your child on the return flight, then I still recommend contacting them but less urgently.
Yes, this was done at time of booking. This was done over the phone with BA.
Jan 15, 2020, 6:52 am
#7
Original Poster
Join Date: Sep 2016
Programs: BA Silver, IHG Platinum Elite
Posts: 174
"How odd, [my name]. It was actually me that booked the seat for [my sons name] back in March. This is something that can happen with this type of booking. Don't worry, we have a process to get the seat reinstated. I've emailed the relevant team to get this sorted for you. It'll be done before you travel on 28 January. I hope you enjoy the rest of your time in Sao Paulo and have a fab flight back"
Remembering back now I contacted them on Twitter. At the time the BA agent that booked my flight over the phone said I couldn't book a seat nor get a child booking for my son until 24 hours prior to departure. I am silver so we already have our seats selected (not sure how much this matter tho when booking with a young child) so wanted to make sure we are together with the middle seats.
Hopefully BA can resolve the issue but a little worrying a booking for a child can be cancelled like that with us being informed.
Jan 15, 2020, 7:42 am
#10
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384