BA damaged baggage after leaving airport
Jan 8, 2020, 12:39 am
#1
Original Poster
Join Date: Oct 2008
Location: SYD
Programs: BA Silver, IC Plat Elt, Hilton Diamond, QF silver
Posts: 217
BA damaged baggage after leaving airport
Hi all,
recently flew MAN-LHR-SIN-SYD, with hold baggage, on arriving home I discovered my hard shell case was cracked and beyond repair. As I didn’t report this at the baggage claim do I have a leg to stand on. `BA’s website tells me I must report within 7 days but only gives me a mail address in the uk, as I’m based in Australia any letter would not arrive in time to be lodged as I flew last Sat. Any ideas?
recently flew MAN-LHR-SIN-SYD, with hold baggage, on arriving home I discovered my hard shell case was cracked and beyond repair. As I didn’t report this at the baggage claim do I have a leg to stand on. `BA’s website tells me I must report within 7 days but only gives me a mail address in the uk, as I’m based in Australia any letter would not arrive in time to be lodged as I flew last Sat. Any ideas?
Jan 8, 2020, 1:04 am
#2
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,517
Hi all,
recently flew MAN-LHR-SIN-SYD, with hold baggage, on arriving home I discovered my hard shell case was cracked and beyond repair. As I didn’t report this at the baggage claim do I have a leg to stand on. `BA’s website tells me I must report within 7 days but only gives me a mail address in the uk, as I’m based in Australia any letter would not arrive in time to be lodged as I flew last Sat. Any ideas?
recently flew MAN-LHR-SIN-SYD, with hold baggage, on arriving home I discovered my hard shell case was cracked and beyond repair. As I didn’t report this at the baggage claim do I have a leg to stand on. `BA’s website tells me I must report within 7 days but only gives me a mail address in the uk, as I’m based in Australia any letter would not arrive in time to be lodged as I flew last Sat. Any ideas?
Jan 8, 2020, 1:09 am
#3
Join Date: Feb 2018
Posts: 89
Jan 8, 2020, 2:07 am
#5
Original Poster
Join Date: Oct 2008
Location: SYD
Programs: BA Silver, IC Plat Elt, Hilton Diamond, QF silver
Posts: 217
It's entirely acceptable to report baggage damage shortly after arriving, you are not obliged to do it at the airport. Just call them, use the webform on the website or any other mean of communication. Even letter would surely be fine given the date of posting but why go for that slowest of modes when you can just go on the website and fill in all the details they need?
Jan 8, 2020, 2:11 am
#6
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
Try this direct link, https://www.britishairways.com/en-gb...nts-and-claims
Jan 8, 2020, 2:40 am
#7
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
My suitcase came out damaged and I only noticed once I got home and called BA straight away. K2 Global called me the next day to start sorting it out.
