Jun 12, 2022, 4:34 am
Last edit by: Prospero
Please do not quote photos in this thread.
Sister thread:
https://www.flyertalk.com/forum/british-airways-executive-club/2085652-long-haul-catering-changes-announcement-12-july.html
Sister thread:
https://www.flyertalk.com/forum/british-airways-executive-club/2085652-long-haul-catering-changes-announcement-12-july.html
Long haul in-flight catering | Club World
Nov 10, 2021, 3:25 am
#122
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
Nov 10, 2021, 3:30 am
#123
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
My guess is that this was PR-lead catering & not (& will not be) representative of on-going (sub-par) CW catering. Sigh. I hope I'm wrong.
Nov 10, 2021, 3:51 am
#124
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Has anyone flown long haul since Monday, have you noticed any improvement in Club catering?
Nov 10, 2021, 4:30 am
#125
Join Date: Jun 2012
Posts: 161
Having seen pictures of BA1, surely this would be a major own goal from BA if they continue for much longer with the current sub-standard CW catering.
They’ve just shown the world that it’s safe to return to pre-pandemic catering.
They’ve just shown the world that it’s safe to return to pre-pandemic catering.
Nov 10, 2021, 4:37 am
#126
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,763
Nov 10, 2021, 5:45 am
#127
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
Nov 10, 2021, 9:34 am
#128
Join Date: Mar 2015
Programs: BA Gold, Hilton Diamond
Posts: 687
Very subpar food & service on my CW flight from DXB-LHR yesterday. Was not offered a drink with my main meal and when asked it came 20-30 mins later when I had already finished eating. Same with the "afternoon tea" - no drink offered and I had to ask for coffee. Took ages and was told it was "because the seatbelt sign was on". Fair enough but she could have told me when I asked for it and then I could have selected a soft drink! Food was very poor quality, especially "afternoon tea" (2 tiny stale finger sandwiches). Virgin's afternoon tea blows this out of the water. To be frank, enough is enough and they need to get back to pre-COVID catering as it's disgraceful at the moment. This was a 100% full flight, every seat on the plane taken!
On the topic of the amenity kits, yesterday on boarding the crew member said to me "do you need an amenity kit or are you happy to go without, as we are a few short today".....
On the topic of the amenity kits, yesterday on boarding the crew member said to me "do you need an amenity kit or are you happy to go without, as we are a few short today".....
Nov 10, 2021, 9:41 am
#129
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
Very subpar food & service on my CW flight from DXB-LHR yesterday. Was not offered a drink with my main meal and when asked it came 20-30 mins later when I had already finished eating. Same with the "afternoon tea" - no drink offered and I had to ask for coffee. Took ages and was told it was "because the seatbelt sign was on". Fair enough but she could have told me when I asked for it and then I could have selected a soft drink! Food was very poor quality, especially "afternoon tea" (2 tiny stale finger sandwiches). Virgin's afternoon tea blows this out of the water. To be frank, enough is enough and they need to get back to pre-COVID catering as it's disgraceful at the moment. This was a 100% full flight, every seat on the plane taken!
On the topic of the amenity kits, yesterday on boarding the crew member said to me "do you need an amenity kit or are you happy to go without, as we are a few short today".....
On the topic of the amenity kits, yesterday on boarding the crew member said to me "do you need an amenity kit or are you happy to go without, as we are a few short today".....
https://www.britishairways.com/trave...service-portal
Nov 10, 2021, 10:00 am
#130
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,010
Very subpar food & service on my CW flight from DXB-LHR yesterday. Was not offered a drink with my main meal and when asked it came 20-30 mins later when I had already finished eating. Same with the "afternoon tea" - no drink offered and I had to ask for coffee. Took ages and was told it was "because the seatbelt sign was on". Fair enough but she could have told me when I asked for it and then I could have selected a soft drink! Food was very poor quality, especially "afternoon tea" (2 tiny stale finger sandwiches). Virgin's afternoon tea blows this out of the water. To be frank, enough is enough and they need to get back to pre-COVID catering as it's disgraceful at the moment. This was a 100% full flight, every seat on the plane taken!
On the topic of the amenity kits, yesterday on boarding the crew member said to me "do you need an amenity kit or are you happy to go without, as we are a few short today".....
On the topic of the amenity kits, yesterday on boarding the crew member said to me "do you need an amenity kit or are you happy to go without, as we are a few short today".....
You are the third person mentioning the situation with the amenity kits. What is going to be next? We don’t have enough blankets or pillows so we only provided to the customers who asked?
Nov 11, 2021, 9:30 am
#131
Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum
Posts: 1,163
Seems AA have reintroduced multi-coursed meals with separate starter and salad-main course-and dessert choice, actual sandwiches and fruit plates in the mid cabin galley “kitchen,” and pdbs on their tatl routes. Has or will BA up their club offerings to match their JV partner or are we living in a weird world where AA completely beats BA on soft product offering?
Nov 11, 2021, 9:49 am
#132
Join Date: Sep 2019
Programs: BA GGL/CCR, Hilton DIamond, AB Platinum (RIP)
Posts: 36
Interestingly enough the SCCM on my LHR-CPT on 09/11 proactively mentioned that they were in the process of going back to the proper CW service incl. choice of starters. Might well just be Galley FM but certainly much appreciated if it was indeed correct.
Nov 11, 2021, 12:44 pm
#133
Join Date: Feb 2010
Programs: BA Gold, HH
Posts: 261
Seems AA have reintroduced multi-coursed meals with separate starter and salad-main course-and dessert choice, actual sandwiches and fruit plates in the mid cabin galley “kitchen,” and pdbs on their tatl routes. Has or will BA up their club offerings to match their JV partner or are we living in a weird world where AA completely beats BA on soft product offering?
I flew LHR-ORD on Monday and then ORD-JFK as all direct flights with BA were fully booked on the 8th Nov.
The food offering on AA was abysmal, inedible, followed by some steak with craft cheese in a bun shortly before landing.
As for the wines, they were rancid and served in a plastic cup.
If this is the pinnacle I will pass.
Nov 11, 2021, 12:48 pm
#134
Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum
Posts: 1,163
To match, you must be joking.
I flew LHR-ORD on Monday and then ORD-JFK as all direct flights with BA were fully booked on the 8th.
The food offering on AA was abysmal, inedible, followed by some steak with craft cheese in a bun shortly before landing.
As for the wines, they were rancid and served in a plastic cup.
If this is the pinnacle I will pass.
I flew LHR-ORD on Monday and then ORD-JFK as all direct flights with BA were fully booked on the 8th.
The food offering on AA was abysmal, inedible, followed by some steak with craft cheese in a bun shortly before landing.
As for the wines, they were rancid and served in a plastic cup.
If this is the pinnacle I will pass.
https://www.flyertalk.com/forum/33720352-post203.html
Nov 11, 2021, 1:08 pm
#135
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,255
My CUN on Saturday, it’s recently been 11 hours+ flying time. Will the second meal be more than two finger sandwiches afternoon tea ? Have packed some peanuts but could be a bit hungry by then