Change to UUA'd ticket *after* departure
Jan 6, 2020, 6:44 am
#1
Original Poster
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,906
Change to UUA'd ticket *after* departure
I have UUA'd WT->J the return portion of an itinerary, and have already flown the outbound.
Should it be possible to:
a) cancel the UUA, go back to WT and have avios (and maybe some fees) refunded? (out of two calls, once I was said yes and once I was said no. But the agent who said yes wasn't able to do it anyway).
b) change the ticket (paying corresponding change/difference fee, but no avios) to a new flight that has award availability in J?
This seems to be a gray area since changes to awards made after departure are not allowed, but there seems to be nothing specific about UUA's in the published rules.
Should it be possible to:
a) cancel the UUA, go back to WT and have avios (and maybe some fees) refunded? (out of two calls, once I was said yes and once I was said no. But the agent who said yes wasn't able to do it anyway).
b) change the ticket (paying corresponding change/difference fee, but no avios) to a new flight that has award availability in J?
This seems to be a gray area since changes to awards made after departure are not allowed, but there seems to be nothing specific about UUA's in the published rules.
Jan 6, 2020, 6:50 am
#3
Original Poster
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,906
Thanks! Can you confirm that you have done both *after flying the outbound*? From previous posts it seems certain that one can do it before starting travel.
Jan 6, 2020, 7:34 am
#5
Original Poster
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,906
Jan 7, 2020, 6:16 am
#6
Original Poster
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,906
FWIW, I was not able to do (a). I tried to HUACA but it seems the first agent noted the reservation because the second one said "I believe you were informed earlier by my colleague that this isn't possible". I was able to do (b), sort of, as the change fee hasn't been charged to the credit card nor, it seems, has the reservation been reticketed (one day after call).