Problem with GGL Partner Card nomination
Jan 2, 2020, 3:51 am
#1
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,084
Problem with GGL Partner Card nomination
I tried to make two partner card nominations this morning and received the following message:
"Sorry, there is a technical problem with your nominee's Executive Club account, and we are unable to provide them with your discretionary card at this time. This problem should be cleared on 2 February 2020, at which time you should be able to re-nominate them, if you are still eligible to do so"
Has anyone else come across this before and does anyone know how this may be sorted out?
"Sorry, there is a technical problem with your nominee's Executive Club account, and we are unable to provide them with your discretionary card at this time. This problem should be cleared on 2 February 2020, at which time you should be able to re-nominate them, if you are still eligible to do so"
Has anyone else come across this before and does anyone know how this may be sorted out?
Jan 2, 2020, 4:28 am
#2
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
I see this all of the time and in all cases it resolved itself on the indicated date. GGL people were not able to do anything. I still find this very strange.
Jan 2, 2020, 5:23 am
#6
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,084
Jan 2, 2020, 1:54 pm
#7
Join Date: Aug 2017
Location: Leeds
Programs: BAEC
Posts: 54
I tried to make two partner card nominations this morning and received the following message:
"Sorry, there is a technical problem with your nominee's Executive Club account, and we are unable to provide them with your discretionary card at this time. This problem should be cleared on 2 February 2020, at which time you should be able to re-nominate them, if you are still eligible to do so"
Has anyone else come across this before and does anyone know how this may be sorted out?
"Sorry, there is a technical problem with your nominee's Executive Club account, and we are unable to provide them with your discretionary card at this time. This problem should be cleared on 2 February 2020, at which time you should be able to re-nominate them, if you are still eligible to do so"
Has anyone else come across this before and does anyone know how this may be sorted out?
Jan 2, 2020, 2:01 pm
#8
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,551
I had a similar message when I tried to nominate somebody after their TP year ended but before their card expired. The date given in the email was a day or two after their card expired, and when I tried again then it worked fine. And given they had just started their new TP collection year, they had two years of status.
Jan 2, 2020, 2:24 pm
#9
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,084
This is the most common reason for the system preventing a nomination. It’s generally positive in that it ensures the recipient will get two full years of the nominated status rather than 12-13.5 months. However, it can be an issue for those who will be gaining a higher status than currently held via the nomination, and would like to utilise the higher status benefits before the existing status benefit period expires.
Oct 2, 2022, 2:20 am
#10
Join Date: Apr 2007
Location: Anywhere
Posts: 6,552
Reviving a slightly old thread, because I'm facing a similar problem when trying to do a nomination today (2 Oct 2022 @ 09:00 UK time).
The message I got was: "Sorry, we cannot complete your nomination due to a problem with our system. Please try again. If the problem continues, you can contact your Loyalty Service Centre to complete your nomination."
The message now no longer mentions a date on which the problem will be cleared. Has anyone faced a similar situation recently, and know what's going on and when it's best to re-nominate?
The message I got was: "Sorry, we cannot complete your nomination due to a problem with our system. Please try again. If the problem continues, you can contact your Loyalty Service Centre to complete your nomination."
The message now no longer mentions a date on which the problem will be cleared. Has anyone faced a similar situation recently, and know what's going on and when it's best to re-nominate?
Last edited by carrotjuice; Oct 2, 2022 at 2:36 am
Oct 2, 2022, 4:00 am
#11
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,905
Reviving a slightly old thread, because I'm facing a similar problem when trying to do a nomination today (2 Oct 2022 @ 09:00 UK time).
The message I got was: "Sorry, we cannot complete your nomination due to a problem with our system. Please try again. If the problem continues, you can contact your Loyalty Service Centre to complete your nomination."
The message now no longer mentions a date on which the problem will be cleared. Has anyone faced a similar situation recently, and know what's going on and when it's best to re-nominate?
The message I got was: "Sorry, we cannot complete your nomination due to a problem with our system. Please try again. If the problem continues, you can contact your Loyalty Service Centre to complete your nomination."
The message now no longer mentions a date on which the problem will be cleared. Has anyone faced a similar situation recently, and know what's going on and when it's best to re-nominate?
Oct 2, 2022, 3:24 pm
#12
Join Date: Apr 2007
Location: Anywhere
Posts: 6,552
A quick update. I resubmitted the nomination online on 2 Oct 2022 @ 11PM UK time, and it now went through okay. Seems BA has "prevented" any nominations up to a certain point in time when it crosses the new month, although it's no longer explicit when this threshold is.
