Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Singapore Executive Club line refuses US member award bookings. Is this right?

Singapore Executive Club line refuses US member award bookings. Is this right?

Old Dec 25, 19, 7:27 pm
  #1  
Original Poster
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,540
Singapore Executive Club line refuses US member award bookings. Is this right?

I had read online in blogs and I think here that one could call the Singapore Executive Club phone line during hours when other Exec Club lines were closed but I just called them to make an award booking and was told by the agent that they are not permitted to make award bookings for US members. Is this accurate? If so does it extend to other regions?
skimthetrees is offline  
Old Dec 26, 19, 3:55 am
  #2  
 
Join Date: Nov 2011
Location: London
Programs: BA Gold, SQ Gold
Posts: 3,807
Try the Japan one, never had an issue there
darthlemsip is offline  
Old Dec 26, 19, 4:09 am
  #3  
Original Poster
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,540
Thanks. I think the UK line is open now too which I think still works.

I had called twice to the Singapore line. The first time the agent I spoke with said he was going to transfer me to the "right department" and I immediately got a recording saying the department was closed. In retrospect I figure he transferred me to the closed US office which would bolster the theory that the Singapore Exec Club line does not help US members book awards (although the agent from the second call did say he was permitted to help me if I needed to book a revenue ticket).

The value in the Singapore Executive Club number may be when there are long queues in your home region since the Singapore line can transfer you through to your home region, possibly bypassing the queues?

ETA:
Lovely, I just tried calling the UK line and got a message saying they were sorry but they were experiencing excessively high call volumes, then it hung up on me. Just Lovely.

Last edited by skimthetrees; Dec 26, 19 at 4:25 am
skimthetrees is offline  
Old Dec 26, 19, 6:37 am
  #4  
 
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 755
I've had this problem a few times... it ended up being a HUACA situation but it required multiple (I think 3?) attempts before I found someone who was willing to help. It seemed like it was a case of willingness (or unwillingness) rather than lack of ability.
absoluy is offline  
Old Dec 26, 19, 7:01 am
  #5  
sxc
Moderator, Cathay Pacific
 
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Gold, Hyatt Glob
Posts: 10,027
When you call the member lines outside of the UK, you seem to be transferred to an Indian call centre. I assume its the same call centre used for all regions.

Does anyone know how it works? Are the agents who are working with Hong Kong (for example) logged in as HK agents and they have a HK POS amongst other things?
sxc is offline  
Old Dec 26, 19, 12:51 pm
  #6  
Original Poster
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,540
Both agents I spoke with recently calling the Singapore line had pronounced Indian accents so quite possibly from an Indian call center. I do not know how it works. The one agent I asked when calling the Singapore line claimed he was working in the Singapore Call Center.
skimthetrees is offline  
Old Dec 27, 19, 4:12 am
  #7  
FlyerTalk Evangelist
 
Join Date: Jul 2006
Location: Hong Kong
Programs: FB AF Silver, BA Gold
Posts: 11,777
Originally Posted by sxc View Post
When you call the member lines outside of the UK, you seem to be transferred to an Indian call centre. I assume it’s the same call centre used for all regions.

Does anyone know how it works? Are the agents who are working with Hong Kong (for example) logged in as “HK” agents and they have a HK POS amongst other things?
There are different call centers.
The one linked to European members used to be based in Bremen (Germany). They are still there (I just interacted with them)
When I call the HK center, I never get an indian accent. But the HK POS is an issue. I just had such a problem.

Last edited by brunos; Dec 27, 19 at 8:50 am
brunos is offline  
Old Dec 27, 19, 5:55 am
  #8  
 
Join Date: Sep 2007
Location: Wild Wiltshire
Programs: GGL, Cats protection
Posts: 3,380
Originally Posted by skimthetrees View Post
Both agents I spoke with recently calling the Singapore line had pronounced Indian accents so quite possibly from an Indian call center. I do not know how it works. The one agent I asked when calling the Singapore line claimed he was working in the Singapore Call Center.
Singapore is incredibly multilingual so it could very well be Singapore you were speaking to
pinkcat is online now  
Old Dec 27, 19, 7:15 am
  #9  
 
Join Date: Oct 2009
Location: Dundee
Programs: BA Plastic. Speedwell Bar Lifetime Platinum.
Posts: 1,017
Calling Japan and selecting English language option put me through to an excellent Indian accented call handler.
BlueThroughCrimp is offline  

Thread Tools
Search this Thread
Search Engine: