New degraded passenger experience at BUD
Dec 28, 2019, 7:22 am
#61
Join Date: May 2018
Posts: 423
I
I flew from BUD yesterday with BA.
They used the jetty of course and it was a great experience even in ET.
One thing I have noted in the past when I flew in CE from BUD that BA passengers aren’t allowed to use Fast Track as BA refuses to pay for it.
They used the jetty of course and it was a great experience even in ET.
One thing I have noted in the past when I flew in CE from BUD that BA passengers aren’t allowed to use Fast Track as BA refuses to pay for it.
Dec 28, 2019, 7:51 am
#62
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
Usually fast track works when in CE at outstations. So this is a little worrying. However if in Y, there is no fast track for Golds at non World World hubs which is really poor compared to other alliances. Cost cutting is our DNA I assume.
Dec 28, 2019, 4:00 pm
#63
Join Date: Jun 2013
Location: UK
Programs: BA Exec Club, Flying Blue
Posts: 638
Confirming that fast track has not been available for BA CE passengers for several years at BUD.
Dec 28, 2019, 4:07 pm
#64
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
Yes, I don't think it has ever been made available at BUD, and the relevant Dashboard guide confirms this. The same guide indicates that probably about half of out stations don't offer Fast Track, in many cases the facility doesn't exist for any passenger on any airline.
Dec 29, 2019, 8:04 am
#66
Join Date: Jun 2017
Location: london
Programs: BAEC
Posts: 79
Just landed at LHR from BUD, arrived last week on the 870 which landed at night into BUD and returned this afternoon, both times we disembarked/boarded via stairs, on arrival at BUD I asked the ground manager if this is new with BA and he smiled, he confirmed that its 2-3 month since BA stopped using the jetty although they sometimes do use the Jetty when they arrive into T2B at BUD but 80% of the time they use the new extension at BUD T2C. He did explain its alot cheaper.....
Writing this on the plane at LHR waiting for the jetty to approach the plane as they lost the keys to the jetty, stairs will definitely be appreciated here but captain explaining no stairs in this part of the world.........
Writing this on the plane at LHR waiting for the jetty to approach the plane as they lost the keys to the jetty, stairs will definitely be appreciated here but captain explaining no stairs in this part of the world.........
Dec 29, 2019, 9:40 am
#67
Join Date: May 2018
Posts: 423
Just landed at LHR from BUD, arrived last week on the 870 which landed at night into BUD and returned this afternoon, both times we disembarked/boarded via stairs, on arrival at BUD I asked the ground manager if this is new with BA and he smiled, he confirmed that its 2-3 month since BA stopped using the jetty although they sometimes do use the Jetty when they arrive into T2B at BUD but 80% of the time they use the new extension at BUD T2C. He did explain its alot cheaper.....
Writing this on the plane at LHR waiting for the jetty to approach the plane as they lost the keys to the jetty, stairs will definitely be appreciated here but captain explaining no stairs in this part of the world.........
Writing this on the plane at LHR waiting for the jetty to approach the plane as they lost the keys to the jetty, stairs will definitely be appreciated here but captain explaining no stairs in this part of the world.........
Dec 30, 2019, 3:07 am
#68
Join Date: Aug 2008
Posts: 2,065
If you dont like the jetty situation at Budapest then you must tell BA, they are a data driven airline and unless the satisfaction scores go down nothing will change. If they can get away with cutting things and see no kick back in the satisfaction scores they think that you didn't notice.
While there is some prescence on Flyertalk, the compartmentalised nature of the business means that "enhancements" will continue until the department that deals with that station and cost are directly affected by evidence, in the form of data from the satisfaction surveys etc, then the belief is that the enhancements are accepted by the customers. So bottom line, you will get the service you are prepared to accept.
While there is some prescence on Flyertalk, the compartmentalised nature of the business means that "enhancements" will continue until the department that deals with that station and cost are directly affected by evidence, in the form of data from the satisfaction surveys etc, then the belief is that the enhancements are accepted by the customers. So bottom line, you will get the service you are prepared to accept.
May 14, 2022, 9:34 pm
#69
Join Date: Jun 2017
Location: london
Programs: BAEC
Posts: 79
BA have again started using the jet-bridge at Budapest airport!
Earlier this year they were still using the stairs though last few trips it’s been the jet-bridge.
I know many have given BA feedback re this issue and looks like we’ve been successful.
Thank you all
Earlier this year they were still using the stairs though last few trips it’s been the jet-bridge.
I know many have given BA feedback re this issue and looks like we’ve been successful.
Thank you all
May 16, 2022, 4:11 am
#71
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 371
Both arrival on Friday and departure on Sunday of this weekend utilised airbridges, thank goodness. The airbridge is a huge selling point particularly with the elderly who are willing to pay more for a BA ticket for this extra benefit to their travel experience, otherwise, unless travelling in CE you might just as well travel with FR or W6 especially if their departure airports suit you.