Upgrade holidays booking (Flight+Car) with Avios?
Dec 9, 2019, 2:06 pm
#1
Original Poster
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,038
Upgrade holidays booking (Flight+Car) with Avios?
Is it possible to upgrade a holidays booking with Avios?
If so, who on Earth do I have to call (from the U.S.)? BAEC says they can't do it, and the U.S. number for BA Holidays on BA.com (1-877-428-2228) doesn't work at all (always says that "this department is currently closed"). Looking through my e-ticket receipts, the only contact mechanism listed is https://ba.com/yourquestions, but that just takes me to the main BA.com page.
If so, who on Earth do I have to call (from the U.S.)? BAEC says they can't do it, and the U.S. number for BA Holidays on BA.com (1-877-428-2228) doesn't work at all (always says that "this department is currently closed"). Looking through my e-ticket receipts, the only contact mechanism listed is https://ba.com/yourquestions, but that just takes me to the main BA.com page.
Dec 9, 2019, 2:31 pm
#3
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,528
You can (if there is space obviously), and you need to call the ba holiday number corresponding to the country where your itinerary was issued (usually the country of first departure).
Dec 9, 2019, 2:50 pm
#4
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
I think that it depends on where the holiday is flying from, when I had booked a trip LIN-LHR-XXX-LHR and wanted to upgrade the booking with Avios I had to call the "Europe" branch of BA holidays as the UK branch said that they could not do anything at all with the booking. This was a right pain as they never ever answered their phones and I spent 3 days calling whenever I got the chance until I got through. They then very quickly did it for me.
The Europe team is based in Bremen, Germany by the way.
The Europe team is based in Bremen, Germany by the way.
Dec 10, 2019, 9:44 am
#5
Original Poster
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,038
UPDATE: I finally managed to get through. (Apparently BA Holidays U.S. number is only available in the morning!)
Unfortunately, I was told that I cannot upgrade my DFW-LHR flight (which has availability) because the LHR-MUC leg does not. My co-worker, who is a BA Gold, says that this is "solid gold ........." Anyone have any thoughts on who might be correct?
Unfortunately, I was told that I cannot upgrade my DFW-LHR flight (which has availability) because the LHR-MUC leg does not. My co-worker, who is a BA Gold, says that this is "solid gold ........." Anyone have any thoughts on who might be correct?