Customer Guidelines - "Rebook any other carrier prime flight"
Dec 3, 2019, 3:42 pm
#16
Join Date: Mar 2018
Posts: 604
Sorry for hijacking the thread, but have somewhat relevant question.
BA cancelled my LGW-CAG flight and rebooked me to day later. While not a major issue I would still prefer to travel on my originally chosen date. I saw this on the list
Would they change my outbound to LGW-NAP, which I believe is just under 300 miles? And leave inbound as it is?
Of course with current shuffling it's not given that flights to NAP will stick to current schedule.
BA cancelled my LGW-CAG flight and rebooked me to day later. While not a major issue I would still prefer to travel on my originally chosen date. I saw this on the list
Would they change my outbound to LGW-NAP, which I believe is just under 300 miles? And leave inbound as it is?
Of course with current shuffling it's not given that flights to NAP will stick to current schedule.
) and rebooked without an issue.
Dec 4, 2019, 1:21 pm
#17
Join Date: Aug 2014
Posts: 2,655
Hi Flyertalk
My summer evening flight from an EU destination to LGW has been cancelled, and BA is offering a replacement flight ~9 hours earlier, which simply isn't suitable.
The "Standard customer guidelines" at https://www.britishairways.com/en-gb...mer-guidelines have an Option 10, which I would interpret to mean I could be rebooked on another carrier to fly out in the evening (any of AF, KL, LH, EI or U2 would do the trick), albeit on a 1-stop basis.
The phone agent says Option 10 applies to IB only (even though its mentioned in earlier options), and so says my options are only to (1) fly in the morning, (2) fly in the morning, but via Madrid, or (3) cancel. The agent has now annotated my booking and told me to call Customer Services to see if there's anything else that can be done.
Am I out of luck here? Or is there a realistic chance they will move on this? This trip is 6 months away: if they don't move, with CEDR be worth a shot?
My summer evening flight from an EU destination to LGW has been cancelled, and BA is offering a replacement flight ~9 hours earlier, which simply isn't suitable.
The "Standard customer guidelines" at https://www.britishairways.com/en-gb...mer-guidelines have an Option 10, which I would interpret to mean I could be rebooked on another carrier to fly out in the evening (any of AF, KL, LH, EI or U2 would do the trick), albeit on a 1-stop basis.
The phone agent says Option 10 applies to IB only (even though its mentioned in earlier options), and so says my options are only to (1) fly in the morning, (2) fly in the morning, but via Madrid, or (3) cancel. The agent has now annotated my booking and told me to call Customer Services to see if there's anything else that can be done.
Am I out of luck here? Or is there a realistic chance they will move on this? This trip is 6 months away: if they don't move, with CEDR be worth a shot?
Last edited by Anonba; Dec 4, 2019 at 1:42 pm
Dec 4, 2019, 1:37 pm
#18
Join Date: Nov 2017
Posts: 683
Thanks for all this!
There's an 18.15 AF service to CDG which can connect onto something going to LHR that same night, and that would be the least worst outcome for me. The alternative would be a 16.35 EI service to DUB, connecting onto something to London, but I don't think there's redemption availability there.
Ultimately I cannot accept BA's offer of a morning flight. So if they refuse to budge its a choice between booking U2 now and seeking reimbursement, or waiting it out and hoping the cedr says they must rebook me (and if they don't, then I need to buy the U2 ticket anyway, and it's likely more expensive then, but travel insurance might help). Not ideal!
There's an 18.15 AF service to CDG which can connect onto something going to LHR that same night, and that would be the least worst outcome for me. The alternative would be a 16.35 EI service to DUB, connecting onto something to London, but I don't think there's redemption availability there.
Ultimately I cannot accept BA's offer of a morning flight. So if they refuse to budge its a choice between booking U2 now and seeking reimbursement, or waiting it out and hoping the cedr says they must rebook me (and if they don't, then I need to buy the U2 ticket anyway, and it's likely more expensive then, but travel insurance might help). Not ideal!
Dec 4, 2019, 1:56 pm
#19
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,783
Have you considered returning the following day on the BA flight? You would probably have to pay for the hotel for the extra night close to BOD (Not sure whether BA would pay under duty of care?) Also assumes you can have an extra day of holiday.
