BA282 - Cabin Lights won't turn off!
Nov 16, 2019, 9:03 pm
#1
Original Poster
Join Date: Jan 2005
Posts: 1,402
BA282 - Cabin Lights won't turn off!
Currently on BA282 upper deck and a a section of the cabin lights won't turn off and are at full brightness. It's above row 63 but obviously disruptive to the whole cabin. To the crew's credit, the CSD has been frantically running up and down the stairs trying to fix the issue but so far the lights have been cycled a few times and still no luck. About 6 hours to go and time for some shut eye so I hope they shut off soon!
Nov 16, 2019, 9:31 pm
#2
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Location: Istanbul, Turkey
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That sounds scary for a long transatlantic red-eye flight. Does the White Company personal amenity kit have eyeshades, it may help.
By the way, don't forget to fill out a feedback form via ba.com. At least you would get a voucher worth 50 or 100 GBP.
By the way, don't forget to fill out a feedback form via ba.com. At least you would get a voucher worth 50 or 100 GBP.
Nov 17, 2019, 1:45 am
#5
Moderator: British Airways Executive Club
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Nov 17, 2019, 2:42 am
#6
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
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From the collective experience, is this best dealt with (in terms of complaint/voucher/Avios potential) by going through the CSD at the time, who clearly grasped the concern, rather than processing a claim through a relatively detached and less understanding customer service team?
Nov 17, 2019, 4:26 am
#7
Join Date: Oct 2013
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From the collective experience, is this best dealt with (in terms of complaint/voucher/Avios potential) by going through the CSD at the time, who clearly grasped the concern, rather than processing a claim through a relatively detached and less understanding customer service team?
Nov 17, 2019, 5:24 am
#9
Join Date: Apr 2015
Programs: Some
Posts: 5,249
I suppose it's a safety issue if the lights can't be turned off for take off / landing during the hours of darkness.
I had this happen on a 747 in F a couple of years ago - lights and IFE screens at the front of the cabin (including my seat) wouldn't turn off for a TATL overnight back to LHR. Cabin crew tried everything they could including resetting all the onboard electronics multiple times but no dice. This was when BA's customer service/recovery was at its nadir and I received 10k Avios which was pathetic for a ruined night of sleep in F. You should, I think, expect something a little bit more than that now, B-HQC.
I had this happen on a 747 in F a couple of years ago - lights and IFE screens at the front of the cabin (including my seat) wouldn't turn off for a TATL overnight back to LHR. Cabin crew tried everything they could including resetting all the onboard electronics multiple times but no dice. This was when BA's customer service/recovery was at its nadir and I received 10k Avios which was pathetic for a ruined night of sleep in F. You should, I think, expect something a little bit more than that now, B-HQC.
Nov 17, 2019, 5:36 am
#10
Moderator: British Airways Executive Club
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I did do rather better than you on the compensation though.
Last edited by golfmad; Nov 17, 2019 at 10:20 am
Nov 17, 2019, 9:37 am
#14
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If there were seats available downstairs these seats should have been offered to customers upstairs, if a customer refused I would have completed the customer recover form saying so and no compensation to be offered, CR would get this form and await any claim. Unless there is a very good reason why the seat downstairs was not acceptable CR would follow the CSDs suggestion.