Advice needed: Lost iPad in F
#1
Original Poster
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 241
Advice needed: Lost iPad in F
I was on BA27 in F to HKG on Thursday 31 October. In a hurry to grab a connecting flight from HKG I left my iPad in the clothes cabinet of the seat.
Once I reached my onward destination, I emailed JASG (the local lost property handler for BA) who claimed that it had not been handed in at HKG. I then emailed Bagport a couple of days later in the hope that it had been overlooked by the cleaning company at HKG and returned to LHR on that evening's return. Sadly not.
What are my options here? Are there internal BA people that I should e-mail? It's not the value of the iPad that matters to me, it's confidential documents that were not cloud based that are stored on the iPad which matter. I find it hard to stomach that it just went 'missing' from the plane when the only people who walk through the F cabin on the 380 are F pax and the cleaning company.
Thanks in advance.
Once I reached my onward destination, I emailed JASG (the local lost property handler for BA) who claimed that it had not been handed in at HKG. I then emailed Bagport a couple of days later in the hope that it had been overlooked by the cleaning company at HKG and returned to LHR on that evening's return. Sadly not.
What are my options here? Are there internal BA people that I should e-mail? It's not the value of the iPad that matters to me, it's confidential documents that were not cloud based that are stored on the iPad which matter. I find it hard to stomach that it just went 'missing' from the plane when the only people who walk through the F cabin on the 380 are F pax and the cleaning company.
Thanks in advance.
#2
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
Hi Harthwirt
Have you got the 'Find my iPad' setting on. At least you can narrow down its location.
Hope you find it soon. FWIW my iPhone fell out of my bag on a long distance bus. Find my phone had been turned off. I got my OH to eventually text my phone and the person saw the notification and immediately phoned back. It was with bus company. If you've got notifications turned on - maybe send an alert with contact details?
Have you got the 'Find my iPad' setting on. At least you can narrow down its location.
Hope you find it soon. FWIW my iPhone fell out of my bag on a long distance bus. Find my phone had been turned off. I got my OH to eventually text my phone and the person saw the notification and immediately phoned back. It was with bus company. If you've got notifications turned on - maybe send an alert with contact details?
#3
Original Poster
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 241
That function is turned on, however it is a wi-fi only device, thus it only activates if the device is connected to the wi-fi. I have tried to locate it various times over the past week, however it always states that the device is offline for the aforementioned reasons.
#7
Original Poster
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 241
#10
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,511
I know it’s a pain when it happens but if it was found ba would indeed either contact you directly based on seat number or leave it with the airport lost and found. It can of course take a short time to be correctly registered there etc. Incidentally whether you were in F or Y makes absolutely no difference to the process.
#11
Join Date: Nov 2017
Posts: 42
Have you tried this site?
https://www.missingx.com/
my son got his iPad back from a BA flight using it.
worth a go.
https://www.missingx.com/
my son got his iPad back from a BA flight using it.
worth a go.
#12
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I know it’s a pain when it happens but if it was found ba would indeed either contact you directly based on seat number or leave it with the airport lost and found. It can of course take a short time to be correctly registered there etc. Incidentally whether you were in F or Y makes absolutely no difference to the process.
Last edited by LondonElite; Nov 8, 2019 at 4:47 am
#13
Join Date: Nov 2016
Location: Milton Keynes
Programs: BA Gold
Posts: 202
Hope you have success finding the iPad!
i lost a garmin fenix travelling across US on AA, think it was SDF-CLT. Tried all the usual lost properties, the airline and airport security (lost property). Nothing.
Then 4 months later someone got in touch via Garmin saying my watch was found in a seat on its way to Washington.
They must have checked with Garmin where the watch was registered, but the strange thing is I bought it off Ebay and never registered it myself.
they very kindly sent it onto our US office for me to collect on my next travels.
i lost a garmin fenix travelling across US on AA, think it was SDF-CLT. Tried all the usual lost properties, the airline and airport security (lost property). Nothing.
Then 4 months later someone got in touch via Garmin saying my watch was found in a seat on its way to Washington.
They must have checked with Garmin where the watch was registered, but the strange thing is I bought it off Ebay and never registered it myself.
they very kindly sent it onto our US office for me to collect on my next travels.
#14
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,428
Having done something very similar at HKG -albeit with NZ some years ago - I would try and find time to report it lost with the airport police office if you are passing back through. I then had a pleasant surprise as their station manager had stored in his safe and presented to me at check in for the return. Don’t lose hope yet!
#15
Original Poster
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 241
I know it’s a pain when it happens but if it was found ba would indeed either contact you directly based on seat number or leave it with the airport lost and found. It can of course take a short time to be correctly registered there etc. Incidentally whether you were in F or Y makes absolutely no difference to the process.
Have you tried this site?
https://www.missingx.com/
my son got his iPad back from a BA flight using it.
worth a go.
https://www.missingx.com/
my son got his iPad back from a BA flight using it.
worth a go.
Thanks all for the feedback, if I get any positive news, I will update the thread accordingly!