Can you get a refund on Groupon Avios purchse?

Old Nov 7, 19, 12:58 am
  #1  
Original Poster
 
Join Date: Jun 2019
Posts: 96
Can you get a refund on Groupon Avios purchse?

Rather annoyingly I purchased avios yesterday morning through groupon, to add to my Iberia Plus account and then transfer to BA.

Today a 50% additional avios deal has opened up on BA meaning the cost is very much similar.

I am now very concerned about the Iberia avios, as many people have had to wait an extended period of time for them to be added to their balance.

Is there any way of getting a refund? It’s currently still
less than 24hr that I purchased the groupon avios..

Last edited by demolineux; Nov 7, 19 at 1:19 am
demolineux is online now  
Old Nov 7, 19, 1:59 am
  #2  
 
Join Date: Aug 2009
Location: North of Watford Gap
Programs: BAEC
Posts: 544
Originally Posted by demolineux View Post
Rather annoyingly I purchased avios yesterday morning through groupon, to add to my Iberia Plus account and then transfer to BA.

Today a 50% additional avios deal has opened up on BA meaning the cost is very much similar.

I am now very concerned about the Iberia avios, as many people have had to wait an extended period of time for them to be added to their balance.

Is there any way of getting a refund? Itís currently still
less than 24hr that I purchased the groupon avios..
I suggest you read Groupon's T's & C's for the answer
UKtravelbear and mikeyfly like this.
babats is offline  
Old Nov 7, 19, 2:15 am
  #3  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 7,391
No refunds, especially if you already filled in the form to convert your Groupon voucher into Avios.

P.S. Not BA related and cross-posting is against FT rules.
craigthemif is offline  
Old Nov 7, 19, 2:17 am
  #4  
 
Join Date: Jan 2015
Location: Plymouth, UK
Programs: BAEC Bronze, IHG Gold, HHonors Gold
Posts: 82
I waited the timeframe specified in the tís&cís and when no Avios arrived did a charge back on my credit card, but this was after 14 days I believe and not 24hrs.
dontflymuch is offline  
Old Nov 7, 19, 2:29 am
  #5  
Original Poster
 
Join Date: Jun 2019
Posts: 96
Thanks for the comment. Yes I have read the Ts and Cs. However quite often with these sorts of things, the reality can be more flexible.

Thank you for the advice dontflymuch.
demolineux is online now  
Old Nov 7, 19, 7:48 am
  #6  
 
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold
Posts: 675
I'm not sure. But not the end of the world to have the extra avios in your account? Bit frustrating, but they'll still be there for next trip.
nancypants and buschoi like this.
TTmex is offline  
Old Nov 7, 19, 9:05 am
  #7  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Platinum & Ambassador
Posts: 10,867
If you buy direct from BA you can cancel within 14 days as long as you didn’t use any of them.

BUT you bought them via Groupon so you are stuck with their rules and likely those off Iberia who if I read their T&Cs correctly don’t allow any refunds.
nancypants likes this.
UKtravelbear is offline  
Old Nov 7, 19, 11:06 am
  #8  
 
Join Date: Oct 2011
Location: London
Programs: BA Silver
Posts: 1,054
I've bought twice via Groupon, both times the avios were credited to IB swiftly and it was a fairly easy process.
BERbound is offline  
Old Nov 7, 19, 1:21 pm
  #9  
Original Poster
 
Join Date: Jun 2019
Posts: 96
Thank you for all the recent recommendations/ help.

How soon do you think availability will go on the flight? It's to EZE in April. All the very surrounding days are out of redemptions.
There seems to be 7+ availability of Avios seats in CW.

Is it worth risking the wait? Would it be possible to buy BA Avios from the BA website, upgrade, and then hope that the Groupon IB points cone through.... and request a refund.
Does a refund have to be the exact points, or can they come from your balance?
demolineux is online now  
Old Nov 7, 19, 1:24 pm
  #10  
Original Poster
 
Join Date: Jun 2019
Posts: 96
Originally Posted by BERbound View Post
I've bought twice via Groupon, both times the avios were credited to IB swiftly and it was a fairly easy process.
Great. Do you recall how quickly they were credited to IB?
demolineux is online now  
Old Nov 7, 19, 4:32 pm
  #11  
 
Join Date: Jul 2015
Location: Dublin, Ireland
Posts: 14
Originally Posted by demolineux View Post
Great. Do you recall how quickly they were credited to IB?
I've bought Avios from Groupon once or twice previously and they were in my account in 7 to 10 days.

This time there's still no sign of the Avios I purchased on 23 October in my IB account.
VG31 is offline  
Old Nov 7, 19, 4:58 pm
  #12  
 
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold
Posts: 675
How long is a piece of string?

Reward places can go super quick, they can be there until the same day.
TTmex is offline  
Old Nov 7, 19, 5:15 pm
  #13  
 
Join Date: Jul 2018
Posts: 273
Is Groupon a UK website? In which case does the standard 14 day cooling-off period apply?
cauchy is offline  
Old Nov 7, 19, 5:18 pm
  #14  
Original Poster
 
Join Date: Jun 2019
Posts: 96
Originally Posted by cauchy View Post
Is Groupon a UK website? In which case does the standard 14 day cooling-off period apply?
In this case itís a Spanish website. The 14 day cooling off period only applies if the voucher is unused.

(You purchase a voucher that redeems avios)
demolineux is online now  
Old Nov 7, 19, 5:22 pm
  #15  
 
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold
Posts: 675
If the Tc and Cs are in Spanish, send my an Inbox and I'll translate them for you.
TTmex is offline  

Thread Tools
Search this Thread