Upgrade interruptus
Nov 6, 19, 6:02 am
#1
Original Poster
Join Date: Feb 2011
Programs: BAEC Silver
Posts: 229
Upgrade interruptus
Hi all,
Checking my seats for an upcoming LHR-MAD next weekend (Club out, Econ back) I was offered an upgrade on the return for £99 - a lovely big ad on the top of my exec club page. Having decided that this was a reasonable cost for 2 hours I clicked through all, even the credit card payment verification page - and then was abruptly informed that this booking could not be completed and I should phone BA.
Is this one of those time-wasting IT issues and BA no longer wants to offer it to me, or should I phone and I would still get it - the offer still comes up.
Thanks for any response on this most mundane of questions...
Checking my seats for an upcoming LHR-MAD next weekend (Club out, Econ back) I was offered an upgrade on the return for £99 - a lovely big ad on the top of my exec club page. Having decided that this was a reasonable cost for 2 hours I clicked through all, even the credit card payment verification page - and then was abruptly informed that this booking could not be completed and I should phone BA.
Is this one of those time-wasting IT issues and BA no longer wants to offer it to me, or should I phone and I would still get it - the offer still comes up.
Thanks for any response on this most mundane of questions...
Nov 6, 19, 6:17 am
#4
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,193
I've had that issue a few times recently in the App - worked on the website though, although I found I could only process it on the website if I put in the details of my credit card as a new card, rather than using a saved one - which, given BA's history with credit card data, can't be a good thing
Nov 6, 19, 6:24 am
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,074
If you want the upgrade offer (at this price), do something! Don't wait. Call BA, try again, try the website, etc. If you just sit there, you will be sitting in coach.
Nov 6, 19, 6:31 am
#6
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GFL, GGL, Mucci Diamond!, HH Diamond, Radisson Gold, IHG Diamond, Hertz Gold 5*
Posts: 5,582
It's definitely worth looking on the main website even if the app upgrade fails. Sometimes the offer no longer exists, but quite often it just fails to work properly and the error message isn't really very informative.
Yesterday I was offered an upgrade impossibilis on the app: Not sure how I could upgrade from Row 1...
Yesterday I was offered an upgrade impossibilis on the app: Not sure how I could upgrade from Row 1...
Nov 6, 19, 7:39 am
#7
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 2,972
I've had that recently, failed twice in the app, tried the website and it told me certain types of cards couldn't be used for this transaction (my BAPP, of all cards, and the one I had used for the original booking). Tried with another Amex and it went through.
Nov 6, 19, 7:47 am
#9
Ambassador, British Airways; FlyerTalk Evangelist
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 39,183
Originally Posted by ThatT1Feeling
It's definitely worth looking on the main website even if the app upgrade fails. Sometimes the offer no longer exists, but quite often it just fails to work properly and the error message isn't really very informative.
Yesterday I was offered an upgrade impossibilis on the app: Not sure how I could upgrade from Row 1...
Yesterday I was offered an upgrade impossibilis on the app: Not sure how I could upgrade from Row 1...
) it seems MAN POUGs have also dropped to £49 - I noted on the POUG thread that LBA POUGs had dropped from £59 to £49.
Nov 6, 19, 7:57 am
#10
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 2,972
Originally Posted by KARFA
putting aside the issue of where you are upgrading to () it seems MAN POUGs have also dropped to £49 - I noted on the POUG thread that LBA POUGs had dropped from £59 to £49.
) it seems MAN POUGs have also dropped to £49 - I noted on the POUG thread that LBA POUGs had dropped from £59 to £49.
Nov 6, 19, 8:04 am
#11
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GFL, GGL, Mucci Diamond!, HH Diamond, Radisson Gold, IHG Diamond, Hertz Gold 5*
Posts: 5,582
Originally Posted by KARFA
putting aside the issue of where you are upgrading to () it seems MAN POUGs have also dropped to £49 - I noted on the POUG thread that LBA POUGs had dropped from £59 to £49.
) it seems MAN POUGs have also dropped to £49 - I noted on the POUG thread that LBA POUGs had dropped from £59 to £49.Psychologically, £49 is (for me) significantly more tempting than £59 for a guaranteed bit of elbow space and 30 extra TPs. It feels like far more than just a £10 discount.
Nov 6, 19, 11:21 am
#13
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GFL, GGL, Mucci Diamond!, HH Diamond, Radisson Gold, IHG Diamond, Hertz Gold 5*
Posts: 5,582
Originally Posted by LBA_flyer
Yeah, just checked and I have POUG for our LBA>LHR & LHR>LBA next April for £49.00 each way. For a 1hr redemption flight costing £1 each way and some avios I'll probably give it a miss TBH.
Yep - especially if it's a redemption so you won't even get the extra TPs
Nov 6, 19, 11:24 am
#14
Join Date: Jul 2007
Programs: BAEC OW Gold/Emerald
Posts: 470
Originally Posted by ThatT1Feeling
It's definitely worth looking on the main website even if the app upgrade fails. Sometimes the offer no longer exists, but quite often it just fails to work properly and the error message isn't really very informative.
Yesterday I was offered an upgrade impossibilis on the app: Not sure how I could upgrade from Row 1...
Yesterday I was offered an upgrade impossibilis on the app: Not sure how I could upgrade from Row 1...
(You do know how to fly?)
Nov 6, 19, 2:57 pm
#15
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Bronze), IHG (Plat)
Posts: 492
I had this exact same thing yesterday evening, LHR - GLA for this evening's BA1492. And, in the past these offers have been £79, this time it was "only " £59, but cheaper is cheaper.
No luck on the app, but all sorted on my laptop and Chrome.
As a Bronze, I was looking forward to a rare visit to the North lounge, but no HEX this afternoon put paid to that, 55 mins to LHR via the Piccadilly line ! I had a quick 15 min visit for a glass of wine and some olives before boarding.
No luck on the app, but all sorted on my laptop and Chrome.
As a Bronze, I was looking forward to a rare visit to the North lounge, but no HEX this afternoon put paid to that, 55 mins to LHR via the Piccadilly line ! I had a quick 15 min visit for a glass of wine and some olives before boarding.
