A quick ^ for BA Holidays
#1
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,124
A quick ^ for BA Holidays
Internet process on ba.com wouldn't let us fly JER-LGW-PUJ without adding 3,000 per person for the JER-LGW leg
Charming lady at BA Hols sorted it all out over a 20-minute phone call. Bookings, connecting flights, TATL, the hotel [with associated upgrades] and transfers.
They are so good! The contrast with the core BA is significant.
Charming lady at BA Hols sorted it all out over a 20-minute phone call. Bookings, connecting flights, TATL, the hotel [with associated upgrades] and transfers.
They are so good! The contrast with the core BA is significant.
#3
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,338
Internet process on ba.com wouldn't let us fly JER-LGW-PUJ without adding 3,000 per person for the JER-LGW leg
Charming lady at BA Hols sorted it all out over a 20-minute phone call. Bookings, connecting flights, TATL, the hotel [with associated upgrades] and transfers.
They are so good! The contrast with the core BA is significant.
Charming lady at BA Hols sorted it all out over a 20-minute phone call. Bookings, connecting flights, TATL, the hotel [with associated upgrades] and transfers.
They are so good! The contrast with the core BA is significant.
#6
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,512
+1 from me on this, booked a fairly complex package with them at the weekend and the chap I spoke to was exceptional, very engaging, knowledgeable and efficient, the sort of service that would make you use them again without hesitation.
Does anyone know if there is a specific feedback email for BA Holidays?
thanks
RC
Does anyone know if there is a specific feedback email for BA Holidays?
thanks
RC
#7
Join Date: Feb 2018
Programs: BAEC Silver, IHG Platinum Elite
Posts: 1,036
The only email for the holidays team I have is [email protected]
#8
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 677
Internet process on ba.com wouldn't let us fly JER-LGW-PUJ without adding 3,000 per person for the JER-LGW leg
Charming lady at BA Hols sorted it all out over a 20-minute phone call. Bookings, connecting flights, TATL, the hotel [with associated upgrades] and transfers.
They are so good! The contrast with the core BA is significant.
Charming lady at BA Hols sorted it all out over a 20-minute phone call. Bookings, connecting flights, TATL, the hotel [with associated upgrades] and transfers.
They are so good! The contrast with the core BA is significant.
Totally endorse this. I have never had less than exceptional service with changes, car hire etc from BA Hols. Even occasionally going beyond the T&C's, from the Duty Officer.
#10
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,124
#11
Join Date: Mar 2018
Location: Edinburgh
Programs: BAEC Gold, ITA Volare Executive
Posts: 450
If its Toni she saved me from a near nervous breakdown when AA were trying to disown me on a very complex itinerary!