Light loads lead to lazy crew?

Old Oct 14, 19, 5:35 am
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Light loads lead to lazy crew?

Does anyone else find that service in Club World is much better when the flight is busy rather then not?

On a recent flight where Club World was only 25% full the service was so sketchy. Nothing proactive at all, everything had to be from a bell or a visit to the galley. Even the meal service took 90 minutes to start and even then they missed out taking orders from everyone.

I would expect it to be better service with lighter loads. I have experienced this on three flights in the last six months. Are the crew less motivated when the loads are low?
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Old Oct 14, 19, 6:08 am
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My limited experience tends to go this way, especially flying eastbound TATL from the West coast. But as I said, limited experience, not empirical measurements... And it was disappointing service, not lazy crews I don't think.

Last edited by alex67500; Oct 14, 19 at 8:28 am Reason: clarification
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Old Oct 14, 19, 8:11 am
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I suspect you just had a bad experience. I don't think it's related to load levels. Good crew will be good crew regardless of the loads.
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Old Oct 14, 19, 8:54 am
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I've experienced this with a number of times, especially with American carriers. It's the same paradox that means you often get poorer service in a nearly empty restaurant. But occasionally, you end up with brilliant crew who view a near-empty cabin as an opportunity to deliver an amazing experience.
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Old Oct 14, 19, 9:33 am
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A while back
LHR to BOM, club world had only 7 passengers.. I know hard to believe
Service from the crew was great, even though I was the only passenger towards the back of the club cabin.
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Old Oct 14, 19, 10:25 am
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Is it "lazy" crew, or just crew taking the opportunity for a bit of rest, or even helping out elsewhere on the plane?. Whatever it is/was, Service standards should not decline. All down to the CSD/CSM.
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Old Oct 14, 19, 10:28 am
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Back when it was still a route I flew CTU-LHR on day-flight that had 6 people in the entire CW cabin.
One of the best crews I have ever had!
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Old Oct 14, 19, 10:37 am
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Funnily enough the least best crew I've had on any BA flight was in F on a SYD-SIN sector where the cabin was less than half full. Maybe the all male F crew had been partying too much in Sydney and needed a rest?
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Old Oct 14, 19, 10:48 am
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Originally Posted by HIDDY View Post
Funnily enough the least best crew I've had on any BA flight was in F on a SYD-SIN sector where the cabin was less than half full. Maybe the all male F crew had been partying too much in Sydney and needed a rest?
I find it difficult to visualise you flying F, or indeed at all, matey,
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Old Oct 14, 19, 4:01 pm
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Originally Posted by T8191 View Post
I find it difficult to visualise you flying F, or indeed at all, matey,
I really can't imagine why.

I was once a BAEC Goldie you know. I got it through spurious means right enough which is why I didn't allow it to go to my heid.
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Old Oct 14, 19, 4:17 pm
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Originally Posted by T8191 View Post
I find it difficult to visualise you flying F, or indeed at all, matey,
Handbags at dusk?
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Old Oct 14, 19, 5:05 pm
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Originally Posted by HIDDY View Post
Funnily enough the least best crew I've had on any BA flight was in F on a SYD-SIN sector where the cabin was less than half full. Maybe the all male F crew had been partying too much in Sydney and needed a rest?
Unlikely as crew party in Singapore not Sydney. Much more likely due to exhaustion due to flight times and circadian rhythms.
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Old Oct 14, 19, 6:39 pm
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Originally Posted by The Geek View Post
Handbags at dusk?
Its no a handbag! Itís a sporran, Jimmy!
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