T5 - systems down, unable to board
Oct 3, 19, 8:12 am
#1
Original Poster
Join Date: May 2019
Posts: 34
T5 - systems down, unable to board
Currently at T5 waiting to board for Paris at gate A5 but they’re unable to start the process as the “internet and computers are down”.
Looks like some other gates are boarding, but we've been advised to return to the lounge or take seats as it could be any length of time.
Not sure if it’s a wider issue or just this gate!
Looks like some other gates are boarding, but we've been advised to return to the lounge or take seats as it could be any length of time.
Not sure if it’s a wider issue or just this gate!
Oct 3, 19, 8:34 am
#3
Join Date: Mar 2008
Posts: 60
Seems that FLY and the backup JFE system are both down. Galleries cust svc unaware of issue but gate staff encouraging a return to lounge to wait out delays. I think flights that were in boarding before outage are able to continue boarding but maybe not close out the flight for dispatch.
Oct 3, 19, 8:50 am
#5
Original Poster
Join Date: May 2019
Posts: 34
I’ve managed to board.
It involved two manual checks of passport and boarding pass - the second of which had the agent telling somebody the seat number and surname by phone for each passenger.
Looks like it’s going to be a long process...
It involved two manual checks of passport and boarding pass - the second of which had the agent telling somebody the seat number and surname by phone for each passenger.
Looks like it’s going to be a long process...
Oct 3, 19, 9:00 am
#7
Join Date: May 2014
Posts: 6,939
Oct 3, 19, 9:22 am
#8
Join Date: Sep 2018
Programs: BA Gold
Posts: 132
Just called the gold line by chance and told their systems are down so suspect it to be related. Unable to get into any bookings and suggested to try in a few hours.
I remarked "it's not the first time" and the lady had a good chuckle at that
I remarked "it's not the first time" and the lady had a good chuckle at that
Oct 3, 19, 9:54 am
#10
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,383
Seems that FLY and the backup JFE system are both down. Galleries cust svc unaware of issue but gate staff encouraging a return to lounge to wait out delays. I think flights that were in boarding before outage are able to continue boarding but maybe not close out the flight for dispatch.
Oct 3, 19, 12:46 pm
#11
Join Date: Jul 2014
Location: Manchester, UK.
Programs: BAEC Silver, then a handful of points on everything else.
Posts: 185
Landed from ATH at 17:27 and according the pilot we were asked to hold short of T5 (we did appear to be overtaken by half a dozen other aircraft). As we eventually moved towards a gate I could see the orange guidance display wasn't on, so I assume that's the reason we were waiting a couple more minutes before pulling up to the stand. Then took another 10 minutes to find someone to connect the jetty. The pilot (or FO) blamed a systems outage.
Oct 3, 19, 1:34 pm
#13
Join Date: Jul 2014
Location: Manchester, UK.
Programs: BAEC Silver, then a handful of points on everything else.
Posts: 185
Oct 3, 19, 3:12 pm
#14
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,624
Oct 3, 19, 3:17 pm
#15
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 908
