BA App: Annoying Log In Required When Searching for Avios Booking
Sep 30, 2019, 3:27 pm
#1
Suspended
Original Poster
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
BA App: Annoying Log In Required When Searching for Avios Booking
Is it just my phone (Google Pixel 3) or does everyone have this issue: Even though I'm logged in in the app, when I go to search for an Avois booking, it's clearly taking me to BA.com mobile site and requires me to log in again.
Sep 30, 2019, 3:30 pm
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,880
Yes it’s been like that for years on apple too. It’s basically just directing you to a mobile format webpage.
Sep 30, 2019, 3:41 pm
#3
Suspended
Original Poster
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Sep 30, 2019, 4:04 pm
#4
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,406
I actually think it’s a good step, regardless if it’s intentional or not. I wouldn’t want my Avios balance being spent that easily. But clearly if you’re redirected to the web pages rather than the app then it will ask or request an login, which again may seem clunky but it’s a good security step.
Sep 30, 2019, 4:09 pm
#5
Suspended
Original Poster
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
I actually think it’s a good step, regardless if it’s intentional or not. I wouldn’t want my Avios balance being spent that easily. But clearly if you’re redirected to the web pages rather than the app then it will ask or request an login, which again may seem clunky but it’s a good security step.
Sep 30, 2019, 4:24 pm
#6
Join Date: Oct 2015
Programs: BA:Silver (thanks paternity perk) , HH:Diamond
Posts: 190
normal booking looks nice on the app, avios search and booking directs to a webpage where you simply log in again (as above its like extra security)
reward flight finder might work better for you in the app where log on isn’t needed each time and you can scroll through the year if you don’t set a date range. Of course when ready to book at the end once you find what you are looking for... then you’ll be greeted with the log on screen
reward flight finder might work better for you in the app where log on isn’t needed each time and you can scroll through the year if you don’t set a date range. Of course when ready to book at the end once you find what you are looking for... then you’ll be greeted with the log on screen
Last edited by tynmar; Sep 30, 2019 at 4:46 pm
Sep 30, 2019, 4:32 pm
#7
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,406
There is a misconnect between the app and the web pages. That’s why the log in appears when you click on something that ends up requesting a web page. It’s normal practice to ask for a log in to access pages that require a log in. Apps can be built with access to web pages (separate to the app) but if it requires access via a user account then it will ask for you to log in.
It may seem annoying/clunky or whatever but actually in today’s internet I’d rather we were asked for permission than just giving access to anyone, especially given BA’s records with data management or security.
It may seem annoying/clunky or whatever but actually in today’s internet I’d rather we were asked for permission than just giving access to anyone, especially given BA’s records with data management or security.
Sep 30, 2019, 4:44 pm
#8
Join Date: Jan 2008
Posts: 3,835
There is a misconnect between the app and the web pages. That’s why the log in appears when you click on something that ends up requesting a web page. It’s normal practice to ask for a log in to access pages that require a log in. Apps can be built with access to web pages (separate to the app) but if it requires access via a user account then it will ask for you to log in.
It may seem annoying/clunky or whatever but actually in today’s internet I’d rather we were asked for permission than just giving access to anyone, especially given BA’s records with data management or security.
It may seem annoying/clunky or whatever but actually in today’s internet I’d rather we were asked for permission than just giving access to anyone, especially given BA’s records with data management or security.
So it isn’t design, like so much of BA’s IT, it’s just shoddy execution.
Sep 30, 2019, 4:49 pm
#9
Join Date: Oct 2015
Programs: BA:Silver (thanks paternity perk) , HH:Diamond
Posts: 190
No Face ID loads the correct/usual page and exec id prompt
Sep 30, 2019, 4:53 pm
#10
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,406
Ah yes, I was actually talking in the context of iOS (I should of said). Touch ID if enabled is activated once dates are chosen but then your email and password is still asked for. So yes not great implementation.
Sep 30, 2019, 5:08 pm
#11
Suspended
Original Poster
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Correct. Just poor programming. This isn't a "feature".
Sep 30, 2019, 5:47 pm
#12
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
I actually think it’s a good step, regardless if it’s intentional or not. I wouldn’t want my Avios balance being spent that easily. But clearly if you’re redirected to the web pages rather than the app then it will ask or request an login, which again may seem clunky but it’s a good security step.
Bottom line: in app Avios searches are pointlessly painful. The “extra security” of the second login is down to shoddy execution and outsourced IT.
Sep 30, 2019, 10:15 pm
#13
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,724
There is a specialist but separate BA Executive Club App, which can handle redemption searches and doesn't require repeated logins. Just the one on starting up.
