BA app problems 23/09/19
Sep 22, 2019, 11:19 pm
#1
Original Poster
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,042
BA app problems 23/09/19
Anyone else struggling to login in to the BA app today?
i also couldn’t log into the web site on Friday.
i also couldn’t log into the web site on Friday.
Sep 23, 2019, 1:06 am
#2
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,258
Furious with the damn app; two of us have been logged out of our accounts as "too many log in attempts" I guess which has happened whilst refreshing / trying to log into App. Can't get on desktop either now grrrr
Sep 23, 2019, 1:22 am
#5
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Sep 23, 2019, 1:22 am
#6
Original Poster
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,042
I got “too many login attempts” on the website on Friday. Then had to request an email password reset which never arrived. By Saturday, I could get in no problem.
Today it’s the app that won’t let me in.
Today it’s the app that won’t let me in.
Sep 23, 2019, 1:46 am
#7
Join Date: Nov 2018
Location: Belfast
Programs: BA Silver
Posts: 379
Most of the weekend I was unable to MMB on any of the bookings shown in my account without re-entering the booking ref and passenger name.
Seemed to resolve itself yesterday and all has been normal since on iOS inc. a checkin and boarding pass retrieval for a flight this AM.
Seemed to resolve itself yesterday and all has been normal since on iOS inc. a checkin and boarding pass retrieval for a flight this AM.
Sep 23, 2019, 7:26 am
#8
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Twice this week I have found the iPhone app crashes immediately after completing checkin. Restarting it confirms the checkin has indeed completed.
Sep 23, 2019, 8:42 am
#9
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
The app has been very poor for the last few weeks for me. Constantly having to log-in, enter booking references when trying to select seats or do anything in the booking, and noticed yesterday that when checking flight status that the detailed screen for the flight you select is now just blank...
Shockingly bad design and maintenance of the app. It does make you wonder if any regression testing is done, or any testing at all, before a release.
Shockingly bad design and maintenance of the app. It does make you wonder if any regression testing is done, or any testing at all, before a release.
Sep 23, 2019, 9:42 am
#11
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,668
Nor me. Repeated error messages like this most of the day
"Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn't work.
We apologise for the inconvenience"
"Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn't work.
We apologise for the inconvenience"
Sep 23, 2019, 10:43 am
#13
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
Boys and Girls - have they updated the App from the rubbish that came out a week or so ago? It only lets you book and nothing else - no My Flights, Itineraries, Flight Status to be had. I am not updating the App on one of my Ipads, but if they have rectified this then I will
Sep 23, 2019, 2:26 pm
#14
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
Even on the My Account page they haven’t cropped the edges of the My Account and Recent Transactions bar at the top of the screen. It looks like a bad MS Paint job.