Last edit by: corporate-wage-slave
For Thomas Cook customers on those routes where BA is the service provider, the telephone number has now been agreed:
0800 727 800 from the UK or (+44) 203 250 0145 from overseas.
The regulars here will know this already, but there may be a long wait to be answered, and you may need to redial. To avoid huge phone bills, it is best use Skype running under wifi to make contact. Skype can be installed as a an App on most smartphones, tablets, laptops and desktop PCs.
0800 727 800 from the UK or (+44) 203 250 0145 from overseas.
The regulars here will know this already, but there may be a long wait to be answered, and you may need to redial. To avoid huge phone bills, it is best use Skype running under wifi to make contact. Skype can be installed as a an App on most smartphones, tablets, laptops and desktop PCs.
BA involved in repatriation of Thomas Cook customers
#46
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
In the USA, I'd dial 911. In some other countries, I'd call the police.
#47
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
My advice was in the context of reports people were being locked in their rooms by hotel operators who quite reasonably believed they were not going to be paid (post #11 .) If I'm locked in my room or facing other immediate consequences I couldn't care less what CAA said and would worry about the money afterwards. I might take their advice were I allowed to come and go as I pleased.
This is one of them, if one really "needs a place to go".
But another involves emergency medical care in foreign countries. It may not matter whether your insurance (health or travel) will "cover" the costs, or even if they will "advance funds if needed for care".
IF you need *emergency medical attention", do you really want to wait while a provider gets in touch with an insurer and they figure out whether they'll accept a "promise/guarantee" or not?
Nope. When there is an urgent/emergent need, including "needing a place to sleep tonight", but especially emergency medical care, that's the time to whip out a charge card, get the immediate service/etc., needed, and worry about "who pays" later.
And in some cases, for medical care or lodging/food, if it is a widespread "event", those who "make arrangements later" may find themselves waiting, or without any needed services/lodging/etc.,, left at that time...
GC
#48
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Solid advice.
I know any number of fairly well off people who have encountered some adversity while traveling and never thought of simply paying what it took to make it right on the spot and then recovering it later (or even not recovering it).
Have always felt sorry for those who absolutely must travel, lack the means, and encounter a spot of trouble.
I know any number of fairly well off people who have encountered some adversity while traveling and never thought of simply paying what it took to make it right on the spot and then recovering it later (or even not recovering it).
Have always felt sorry for those who absolutely must travel, lack the means, and encounter a spot of trouble.
#49
#50
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
That's why I said "in some countries." In Tunisia, I'd probably pay with AmEx just to get out of there and fight the charges later.
#52
Suspended
Join Date: Jun 2013
Location: Ontario, Canada
Programs: Aeroplan, IHG, Enterprise, Avios, Nexus
Posts: 8,355
When there is an urgent/emergent need, including "needing a place to sleep tonight", but especially emergency medical care, that's the time to whip out a charge card, get the immediate service/etc., needed, and worry about "who pays" later.
And in some cases, for medical care or lodging/food, if it is a widespread "event", those who "make arrangements later" may find themselves waiting, or without any needed services/lodging/etc.,, left at that time...
And in some cases, for medical care or lodging/food, if it is a widespread "event", those who "make arrangements later" may find themselves waiting, or without any needed services/lodging/etc.,, left at that time...
I arrive in a foreign country with local currency or acquire some immediately upon arrival. I carry my passport with me, enough cash to get me to the nearest major airport and credit cards with sufficient limits that I can buy a walk-on ticket in any class going anywhere in the world. I've never had to book an emergency flight but on a couple of occasions knowing I could get to the airport immediately was a comfort when ground transportation plans became uncertain.
#53
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Good for you. What about the people who don't have an Amex or an alternative way of paying? A lot of people from the UK are going to Tunisia and Turkey because it's very cheap at the moment. Some of these people will have saved all year for their week in the sun, and won't have the huge credit limits most on here have.
#54
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
Folks, the primary thread covering the failure of Thomas Cook UK PLC can be found here:
Thomas Cook Enters Compulsory Liquidation
Please use this thread to discuss the specific points of BA’s role in the repatriation of Thomas Cook passengers
Prospero
Moderator: BA forum
Thomas Cook Enters Compulsory Liquidation
Please use this thread to discuss the specific points of BA’s role in the repatriation of Thomas Cook passengers
Prospero
Moderator: BA forum
#55
Join Date: Jan 2010
Location: Toronto
Programs: BA Exec Club - Demoted to Bronze and re-promoted to Silver alongside AC Elite 50K (gold) in 2022
Posts: 393
there is a WAMOS 747 almost in the states with a WAMOS positioning flight number. (shown on flightradar24)
No desination shown but I think the Hadj flights are now over and so there is some long haul B747 and A330 capacity there. With the dreamliner issue continuing - Euro Atlantic, HiFly and other european carriers with long haul capacity are tied up with existing charter. For instance, Icelandair seems to have 3/4 767s from Euro Atlantic with Norwegian chartering a number of HiFly aircraft including the one A380 available for charter.
I hope everyone gets home safely albeit it a tad late.
My heart goes out to the pilots, cabin crew and ground staff as well. My best mate worked for XL as a purser and I can remember him calling me to say it had shut and he had no job, Thankfully he joined BMI and is now happy with BA Shorthaul. But for all the crew affected, this is a time of uncertainty not of their making.
No desination shown but I think the Hadj flights are now over and so there is some long haul B747 and A330 capacity there. With the dreamliner issue continuing - Euro Atlantic, HiFly and other european carriers with long haul capacity are tied up with existing charter. For instance, Icelandair seems to have 3/4 767s from Euro Atlantic with Norwegian chartering a number of HiFly aircraft including the one A380 available for charter.
I hope everyone gets home safely albeit it a tad late.
My heart goes out to the pilots, cabin crew and ground staff as well. My best mate worked for XL as a purser and I can remember him calling me to say it had shut and he had no job, Thankfully he joined BMI and is now happy with BA Shorthaul. But for all the crew affected, this is a time of uncertainty not of their making.
#56
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
BA taking a bit of a beating from ex-Thomas Cook staff genuinely stranded in Las Vegas. Apparently refusing them standby travel as 'they are no longer airline staff' despite availability yesterday. And the hotels are kicking them out today due non payment.
It's odd (but repeatedly happens) that CAA won't also repatriate staff stuck down route.
Sorry I can't provide source is an industry closed group. I do hope it's a misunderstanding though. Surely BA wouldn't be that callous?
It's odd (but repeatedly happens) that CAA won't also repatriate staff stuck down route.
Sorry I can't provide source is an industry closed group. I do hope it's a misunderstanding though. Surely BA wouldn't be that callous?
#57
Join Date: Aug 2013
Posts: 8,751
BA taking a bit of a beating from ex-Thomas Cook staff genuinely stranded in Las Vegas. Apparently refusing them standby travel as 'they are no longer airline staff' despite availability yesterday. And the hotels are kicking them out today due non payment.
It's odd (but repeatedly happens) that CAA won't also repatriate staff stuck down route.
Sorry I can't provide source is an industry closed group. I do hope it's a misunderstanding though. Surely BA wouldn't be that callous?
It's odd (but repeatedly happens) that CAA won't also repatriate staff stuck down route.
Sorry I can't provide source is an industry closed group. I do hope it's a misunderstanding though. Surely BA wouldn't be that callous?
#58
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,105
BA, Virgin etc can handle flights back from places where there is a lot of scheduled traffic and TCX was a minority carrier, such as New York, using otherwise-unsold seats. For entirely leisure-oriented destinations with a majority of seats on charter flights, the CAA needs wet-leases to give enough seats. An example is Dalaman as pictured above, and the many Greek Islands, and so on.
#59
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I doubt it’s staff on the ground that are refusing it, but rather that standby has to be booked through BA’s other airline online portal and I suspect that TC staff access to that has been cut off, so they aren’t actually able to list for standby. Would be good to understand if that’s the issue or something else.
Virgin have now stepped in to help bring staff back by offering them staff travel tickets. Also proactive with potential employment of ex-TC staff. Do I not get the impression that BA is shortstaffed amongst cabin crew and particularly pilots? Most of the TC fleet were A321 - so no potential for BA to recruit? (It is my impression from this forum that BA is short of staff, it may be the case that passengers feel they are but the actual airline doesn't!).
#60
Join Date: Aug 2013
Posts: 8,751
Perhaps, although in fairness I must admit that when Monarch went bust, one of my first thoughts was "I should probably book loads of standby tickets now before they cut us off!".