LIAT flight on BA ticket cancelled- what to do?
Sep 22, 2019, 12:50 pm
#1
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LIAT flight on BA ticket cancelled- what to do?
A relative is to due to land BGI (Bridgetown) soon but their connecting flight onto SVD (St Vincent) with LIAT is cancelled. Indeed all flights for today are cancelled due to the weather at SVD. What assistance will BA offer? Will they provide accommodation?.
Sep 22, 2019, 1:03 pm
#3
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Depends on the ticket bought from BA
It is a single ticket then BA will arrange a hotel.
If BGI-SVD is on a separate booking then no they won't.
It is a single ticket then BA will arrange a hotel.
If BGI-SVD is on a separate booking then no they won't.
Sep 22, 2019, 1:05 pm
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Sep 22, 2019, 1:06 pm
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Sep 22, 2019, 1:43 pm
#7
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Don't bother with Expedia. Take a look at the e-ticket on BA. Expedia is famous for producing separate tickets displayed as a single "itinerary." All that matters is tickets, not bookings, PNR's itineraries or any other term.
Indeed, if any carrier has a duty of care, it is BA. LI is not an EU carrier, it is carrying the passengers between two points outside the EU, and it does not even operate in the EU at all. They should ask BA on arrival and if accommodated, all the better. If not, they will still need a hotel and meals and will have to fight about that later or claim from their travel insurance.
Indeed, if any carrier has a duty of care, it is BA. LI is not an EU carrier, it is carrying the passengers between two points outside the EU, and it does not even operate in the EU at all. They should ask BA on arrival and if accommodated, all the better. If not, they will still need a hotel and meals and will have to fight about that later or claim from their travel insurance.
Sep 22, 2019, 3:02 pm
#8
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Very sorry to hear of the problem. There's a reason that I think Liat are the worst airline I've ever flown with. In our case they binned the entire flight number we were on for the return just after we'd flown the outbound. They rebooked us onto the new flight which ran an hour later which buggered up our BA connection. No attempt was made to contact us and there was no mention of any plans to cancel on the outward leg.
Hope it all sorts itself out.
Hope it all sorts itself out.
Sep 22, 2019, 3:15 pm
#9
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Here's an update. 1 relative who flew Virgin on the 1 ticket has gotten accommodation. Other relative who flew BA is still at airport as BA washing their hands. Still to find out if it was 1 ticket or a cobbled together itinerary from Expedia. I did tell BA relative to book via BA site but not sure if that would have made any difference.
Sep 22, 2019, 4:18 pm
#10
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Is the Virgin customer on a holiday booking or flight only? It is the airline causing the delay that is responsible for re-accommodating affected passengers.
If this is weather disruption then this is likely to be an insurance claim given the country of origin.
If this is weather disruption then this is likely to be an insurance claim given the country of origin.
Sep 22, 2019, 4:26 pm
#11
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I believe Virgin relative booked flight only as did BA relative. The delays and cancellations are due to storms in St Vincent. Virgin has come out better in this case.
Sep 22, 2019, 6:36 pm
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If this was indeed weather-related, there would not be any EC 261/2004 cancellation / delay compensation in any event. A duty of care would apply to the carrier causing that duty to arise. That is LI, but it is a non-EU carrier operating between two points outside the EU. Thus, no duty of care.
If VS provided anything, it was in error (fortunately in the customer's favor).
This seems an easy claim against travel insurance, so perhaps all more worry than necessary.
If VS provided anything, it was in error (fortunately in the customer's favor).
This seems an easy claim against travel insurance, so perhaps all more worry than necessary.
Sep 23, 2019, 4:31 am
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Indeed, if any carrier has a duty of care, it is BA. LI is not an EU carrier, it is carrying the passengers between two points outside the EU, and it does not even operate in the EU at all. They should ask BA on arrival and if accommodated, all the better. If not, they will still need a hotel and meals and will have to fight about that later or claim from their travel insurance.
No!
If the OP booked a real through-ticket, EC261/2004 apples and BA is liable for duty of care, because BA is the carrier who departed from an EU airport. There was a recent EJC court ruling on that.
Sep 23, 2019, 4:36 am
#14
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By the way it really helps if you include the top line of the quoted person rather than editing them out. That way a little blue box appears next to the quoted person and then you can click that to see the context.
Sep 23, 2019, 5:17 am
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There is no such ruling. You may be thinking of the various extensions of cancellation / delay compensation which deal with codeshares.