Spurned by Galleries Lounge T5 ORD

Old Sep 17, 19, 4:28 pm
  #1  
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Spurned by Galleries Lounge T5 ORD

Flying today on Finnair to Helsinki. Gate is next to BA lounge, far from the AF/KLM lounge used by AY.

I've always been told that lounge access is available for Oneworld customers flying business class, if they have sufficiently good status (I'm Platinum).

Grouchy desk attendant: "We don't have a single seat."

I'm calling BS, also an A380 departs in a couple hours.

Is this experience unusual, or expected by FlyerTalk veterans?
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Old Sep 17, 19, 4:35 pm
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Or maybe accept that the agent is correct in terms of demand within the lounge? You yourself have said an A380 leaves soon. So rather than suspect they are lying, just accept what you have been told and go to the other lounge. And yes, they can refuse admission for capacity reasons. Better turn away a none-BA customer now than an actual one in an hour or so.
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Old Sep 17, 19, 4:36 pm
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Originally Posted by jpzeller View Post
Is this experience unusual, or expected by FlyerTalk veterans?
There's a long-running thread about the lounge at PHL that you might find interesting: Refused Lounge entry at PHL

I haven't looked at it recently, but ISTR from that and other similar threads that capacity may be cited if the lounge is expected to be full, so as to reserve space for BA's own passengers, even if the lounge is not full at the exact time of asking. As madfish says, if passengers are about to start arriving for a 380 departure (which is likely to be the case for a departure in a couple of hours), that's exactly the situation in which the lounge may expect to become full within the foreseeable future.
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Old Sep 17, 19, 4:39 pm
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BA retribution for all the OWE / OWS / CE flyers turned away from AY lounge in HEL in the past year or so

(yes, I get the renovations weíre a reasonable excuse, but Iím not a reasonable person...)
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Old Sep 17, 19, 4:41 pm
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I would take the explanation at face value, although ideally the agent could have been polite/apologetic rather than grouchy. In any event if the lounge is rammed then presumably you would not want to go to it anyway. AF/KL lounge is probably quite decent anyway (although not been in ORD).
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Old Sep 17, 19, 4:43 pm
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Originally Posted by jpzeller View Post
Flying today on Finnair to Helsinki. Gate is next to BA lounge, far from the AF/KLM lounge used by AY.

I've always been told that lounge access is available for Oneworld customers flying business class, if they have sufficiently good status (I'm Platinum).

Grouchy desk attendant: "We don't have a single seat."

I'm calling BS, also an A380 departs in a couple hours.

Is this experience unusual, or expected by FlyerTalk veterans?
As you have determined that the BA staff are "BS", please provide the specific facts supporting your accusation.

This is a common occurence and BA is absolutely correct to turn other than its own passengers away when there is another option and BA's lounge is busy.

Blame, the City of Chicago for assigning a gate inconvenient to your needs or AY for accepting such an inconvenient gate assignment.
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Old Sep 17, 19, 9:53 pm
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It says on the BA website and IIRC the oneworld one as well as other airlines that entry is subject to capacity and that includes expected capacity not just the number of people in there when you turn up.
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Old Sep 18, 19, 12:00 am
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Same thing happened to me at SFO a few weeks ago before an AY J flight. Was told the lounge was full (which of course one can't tell from the entrance), although it was an hour or two before the A380 (BA286) departure so I assumed that was a fairly accurate statement.

The attendant told me to go to the AF/KL lounge that AY uses for their J passengers. Went over to the CX lounge instead and got in there without any problem.
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Old Sep 18, 19, 12:15 am
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Chicago flights [and Chicago lounges]

You might get a better picture on the circumstances on this thread over at the Finnair forum.

But yes, it seems that it's standard practice at that lounge. It's not really in compliance with OW rules, but it seems to be a frequent occurrence.
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Old Sep 18, 19, 12:35 am
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Apart from the obvious capacity explanation (that lounge can barely accommodate F passengers), AY may simply not want to pay for access to BA lounges in addition to the negotiated access to AF/KL lounge.
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Old Sep 18, 19, 12:52 am
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Originally Posted by Andriyko View Post
Apart from the obvious capacity explanation (that lounge can barely accommodate F passengers), AY may simply not want to pay for access to BA lounges in addition to the negotiated access to AF/KL lounge.
According to oneworld rules, that's not their choice to make if alliance rules say that certain passengers are entitled to use any partner lounge. However, airlines/lounges have been known to prevent someone from going lounge hopping at an airport with the airline being forced to pay multiple lounge fees.
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Old Sep 18, 19, 12:56 am
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Originally Posted by Andriyko View Post
Apart from the obvious capacity explanation (that lounge can barely accommodate F passengers), AY may simply not want to pay for access to BA lounges in addition to the negotiated access to AF/KL lounge.
Whether or not AY is happy to pay BA for access to their lounges is irrelevant here- any Oneworld Carrier lounge is available to Oneworld carrier status or J/F passengers irrespective of the airline flown. The exceptions are BA CCR, QR lounges, AA lounges for AA members flying domestically.

The reason the OP was turned away from the BA lounge was due to capacity limitations, which is also within the Oneworld terms and conditions of lounge entry.
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Old Sep 18, 19, 1:04 am
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The AF/KLM lounge in ORD may not be quite as good as the BA lounges, but equally the ORD BA lounges aren't perfect either on various aspects. It certainly isn't a big pair of lounges and the First section in particularly can easily fill up. The main lounge doesn't have natural light in it though a bit bigger. So actually the OP would not really have been much worse off going to AF/KLM, and it's only a few minutes walk away.
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Old Sep 18, 19, 1:05 am
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Originally Posted by MSPeconomist View Post
According to oneworld rules, that's not their choice to make if alliance rules say that certain passengers are entitled to use any partner lounge. However, airlines/lounges have been known to prevent someone from going lounge hopping at an airport with the airline being forced to pay multiple lounge fees.
Iím guessing itís something we donít know for sure, but wasnít it suggested in one of the LHR T3 Lounge threads that only the first access is paid for, not each access.
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Old Sep 18, 19, 1:16 am
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Originally Posted by jpzeller View Post
I'm calling BS, also an A380 departs in a couple hours.
On what grounds?
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