What does BA define as a "sensitive customer"?
Sep 17, 2019, 11:12 pm
#46
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Incidentally, I see that the person who drafted this list may be the same person as was responsible for the warning that you might "incure" additional baggage charges.
Sep 18, 2019, 4:27 am
#47
Join Date: May 2019
Posts: 181
Social media asking for your data so you can connect to friends, family and like-minded people just means they can sell extremely well defined target groups to advertisers.
This is one of the simplest examples but there’s so much happening and so many connection points that the Matrix reference is spot on.
Last edited by MNMAA; Sep 18, 2019 at 7:38 am Reason: Typo...
Sep 21, 2019, 7:05 pm
#48
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
Yay 5 approved posts I can share a couple screenshots before I head to bed (approximate bedtime was one of Three UK's metadata lines based on my phone usage data btw. They got it pretty close!)
Here's a small portion of the "standard" report the other one is more complex to screenshot due to the positioning of the data and it's 3am so I'll deal with that tomorrow. Anyone can get this by asking for all data held on them and attaching a passport + recent utility bill (plus all known names, addresses and email accounts so you can loop in any non-exec club bookings as well).
CCV profile is the one you're looking for. I imagine mines dropped right down overnight!
Here's a small portion of the "standard" report the other one is more complex to screenshot due to the positioning of the data and it's 3am so I'll deal with that tomorrow. Anyone can get this by asking for all data held on them and attaching a passport + recent utility bill (plus all known names, addresses and email accounts so you can loop in any non-exec club bookings as well).
CCV profile is the one you're looking for. I imagine mines dropped right down overnight!
I don't see "%age chance of being non-straight" on there? Have I missed something?
Sep 22, 2019, 1:02 am
#50
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Even at this early stage this is clearly a very important thread. Thanks to sku4525 and others who have posted so much valuable and (for me at least) eye-opening information.
The thread has developed beyond OP's initial question to a point where it might be appropriate to change the original title (for posterity: What does BA define as a "sensitive customer"?) to something wider. I only stumbled across the thread because it's a quiet Sunday morning and it seems important that the thread is seen and read by as many people as possible.
Any suggestions for our mods to make the thread more visible? First (dry) attempt: BA and customers' personal data. That can certainly be improved on by others here.
The thread has developed beyond OP's initial question to a point where it might be appropriate to change the original title (for posterity: What does BA define as a "sensitive customer"?) to something wider. I only stumbled across the thread because it's a quiet Sunday morning and it seems important that the thread is seen and read by as many people as possible.
Any suggestions for our mods to make the thread more visible? First (dry) attempt: BA and customers' personal data. That can certainly be improved on by others here.
Oct 4, 2019, 1:43 am
#51
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 303
I haven't got round to submitting my own SAR yet, but curious; anybody got a reply yet as I imagine this thread motivated several people? Are you all sensitive, or have I underestimated BA's response times to these requests?
Oct 4, 2019, 2:44 am
#52
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,794
I imagine UncleT is annoyed about being 86% gay and hsmall is in turmoil working out his 2% gayness rating, so everyone is sulking.
Oct 4, 2019, 5:12 am
#53
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,693
Send it the 18th September, no answer yet. If not received on the 19th October I will deposit a complaint with the Rheinland-Pfalz DPO.
Oct 4, 2019, 6:21 am
#55
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Fascinating thread. Im curious but unfortunately my laziness precludes me firing off one of these requests.
Additionally I assume the % of gayness was just in the bundle of info BA bought, as opposed to being something they'd complied themselves.
Additionally I assume the % of gayness was just in the bundle of info BA bought, as opposed to being something they'd complied themselves.
Oct 4, 2019, 6:33 am
#56
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
Oct 28, 2019, 10:57 am
#57
Join Date: Aug 2006
Location: Switzerland
Posts: 1,588
It's a huge amount of nicely formatted data they sent back though; an interesting exercise. Interesting to see screen captures of SAP transactions which have captured feedback emails I've sent over the years and their summaries.