Makes you proud to be British
#31
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
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#32
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,549
#33
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
Folks, please spare the moderators the "This has NOTHING to do with BA" post reports, and curb the off-topic excursions.
Thank you.
Thank you.
#34
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,164
I know it's been a tough few months of strikes and delays, but in the midst of the misery I'd like to post my positive experience of BA customer service.
Its a long story of which the short version is that I had two separate bookings with two carriers for the same journey which went wrong, but BA came through for me.
I don't know if this normal service, but from my point of view BA went above and beyond to get a customer home. A truly positive experience and a credit to BA agents. Who no doubt have had a hard time recently. I gave my golden ticket for this one.
Proud to be British.
Its a long story of which the short version is that I had two separate bookings with two carriers for the same journey which went wrong, but BA came through for me.
I don't know if this normal service, but from my point of view BA went above and beyond to get a customer home. A truly positive experience and a credit to BA agents. Who no doubt have had a hard time recently. I gave my golden ticket for this one.
Proud to be British.
Thank you for sharing this. Do not be discouraged by any comments about which the least said the better. I thought that it was like a breath of fresh air.
#35
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,944
OP says something positive about BA - gets jumped on for explaining.
Different FTer says something negative about BA - others join in to compound the airline.
What a sad mindset some posters have.
Well done BA for resolving the OPs problem and for keeping another pair of customers happy. That's the aim of the game, and proof that despite the recent troubles BA has encountered, there are still positive stories.
M
Different FTer says something negative about BA - others join in to compound the airline.
What a sad mindset some posters have.
Well done BA for resolving the OPs problem and for keeping another pair of customers happy. That's the aim of the game, and proof that despite the recent troubles BA has encountered, there are still positive stories.
M
#38
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
To get back on the OP's situation. It is worth repeating that AA will take care of passengers who miss their connection on different tickets as long as one of the tickets is on AA and the other is either on AA or on oneworld. So the OP should not have even considered having to pay for walk up fare.
In this case, since he got the LAS-JFK miles/avios refunded, all the better for him that he didn't know this fact.
In this case, since he got the LAS-JFK miles/avios refunded, all the better for him that he didn't know this fact.
#39
Original Poster
Join Date: Dec 2011
Posts: 14
To get back on the OP's situation. It is worth repeating that AA will take care of passengers who miss their connection on different tickets as long as one of the tickets is on AA and the other is either on AA or on oneworld. So the OP should not have even considered having to pay for walk up fare.
In this case, since he got the LAS-JFK miles/avios refunded, all the better for him that he didn't know this fact.
In this case, since he got the LAS-JFK miles/avios refunded, all the better for him that he didn't know this fact.
I mentioned my two bookings situation and that I had allowed a reasonable window. They just agreed that I should still have plenty of time and that hopefully there won’t be further delays. They didn’t ask if my future booking was with a oneworld carrier or not. Nor mention that AA would make sure I got home if the flight delayed further.
thanks for enlightening me [us] about this as the normal advice is not to make separate bookings. Although it isn’t a policy I would be looking to take advantage of, its good to know that I did have other options out there. I’ll be sticking to single ticket connections in the future.
#40
Original Poster
Join Date: Dec 2011
Posts: 14
#41
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
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#42
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
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#44
Join Date: Sep 2010
Posts: 610
Indeed. Its worth remembering that there is a miles difference between JFK and LAS so flipping the booking on the day of travel feels like a result to me. I was fearful of having to purchase a new ticket at walk up cost. Whatever the doom-sayers are spouting., I'm more than happy with this result, and feel it is worth sharing.
#45
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,581
If this had crossed my desk, I probably would have taken the AA ticket and combined it with the BA when issuing the LASLHR, but that's me.