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How does one “initiate” T5 special mobility assistance services?

How does one “initiate” T5 special mobility assistance services?

Old Sep 11, 19, 1:14 pm
  #1  
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How does one “initiate” T5 special mobility assistance services?

Hello. Question for the board. On Sunday this week I will be accompanying two elderly relatives to LHR T5 where they will be flying to BHD. They have special assistance incl. wheelchairs prebooked through BA holidays. I will be departing to EDI shortly before their BHD flight leaves, my aim is to stay with them as long as I can before I have to head off to EDI.

My question is, having never travelled with anyone needing special assistance before, how do I “initiate” the booked special assistance on arrival at T5, we will be arriving in a cab from central London. Can I go and fetch someone who will help bring them both into the airport? If so, from where? Or can I call a number when we arrive? They can walk short distances but T5 would be all too much, even from the drop off to the check in desks would be a challenge and they’d need to take a breather. They are stressed enough about the trip as is, and I’d like to make everything to go as smoothly as possible for them.

Many thanks.
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Old Sep 11, 19, 1:16 pm
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dsf
 
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There are dedicated desks at the far left of the check in area, IIRC.
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Old Sep 11, 19, 1:27 pm
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There is also a link in MMB.
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Old Sep 11, 19, 2:36 pm
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The assistance point is opposite the CW check in area, so the last door of T5.
If they need a wheelchair from the car you will have to ask a porter or go to the desk yourself and tell them that there are two customers needing wheelchairs outside.
If they only need a wheelchair from check to the gate after checkin take them to the assistance desk.
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Old Sep 11, 19, 2:43 pm
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IIRC there are banks of seats either side of the entrance doors so I'd take your relatives inside to wait.
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Old Sep 11, 19, 2:49 pm
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Originally Posted by Can I help you View Post
The assistance point is opposite the CW check in area, so the last door of T5.
If they need a wheelchair from the car you will have to ask a porter or go to the desk yourself and tell them that there are two customers needing wheelchairs outside.
If they only need a wheelchair from check to the gate after checkin take them to the assistance desk.
Just to add there is also assistance available from zone A, and you could call as your on the approach using the dedicated number +44 (0)20 8757 2700
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Old Sep 11, 19, 2:54 pm
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Thanks I didn’t know that as I have never been to A zone.
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Old Sep 12, 19, 11:44 am
  #8  
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Thank you everyone.
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