Travel agent UuA issue
 

From the dadshboard

02 UuA on BA only flight, booked through a travel agency

The ability to upgrade Travel Agent (TA) issued tickets is possible since 17 July 2012, with corporate net tickets from 24 July 2012. Unfortunately, marine fares are not eligible. There are a number of criteria, and broadly follow the same terms and conditions as Upgrade Using Avios (UUA) on a normal booking:

• The country in which the TA is in must be the same as the address in your BAEC profile for you to be able to UUA. So if your TA is in the USA and booked the tickets from there, and your BAEC profile is in UK, unfortunately you're out of luck.
• Tickets can be upgraded into the cabin immediately above the cabin booked. Note that for EuroTraveller and World Traveller bookings, O, Q and G fares cannot be upgraded.
• The flights must be BA-coded and on BA metal. For example, a QF-codeshare on BA metal will not be eligible. If your booking includes non-BA flights, it will not be eligible for UuA
• A booking that has already been part flown will not be upgradeable.
• You can upgrade using the Manage My Booking (MMB) facility and select the Upgrade this flight using Avios.
• Upgrades are only possible if there is redemption availability in the cabin you want to upgrade into. Bulk Ticket and Included Tour tickets cannot be upgraded.
• You will pay for the fees associated with the upgrade using Avios, eg, additional taxes.
• Once the upgrade takes place, BA re-issues the ticket and is then responsible for servicing the ticket for any changes for the re-issued ticket, not the travel agent.
• This means BA will be the contact for communications regarding any changes to the upgraded tickets. However, BA will not take ownership of the PNR and any other non-flight arrangements.
• If the upgraded ticket(s) need to be cancelled, then the passenger must contact their local BA centre.
• The travel agent cannot make changes on behalf of the passenger unless the TA is a nominee on the passenger's BAEC account.
• Generally, if any changes are to be made to an upgraded ticket, it is advisable to contact both BA and the travel agent, in case there are elements of the PNR that require action by both parties.
• If you change your flights, your upgrade will be preserved if there is award availability in that class for the new flight, even within 24hrs.
• Otherwise, miles will be refunded, subject to "redemption charge" if outside 24hrs, or tough luck; nada within 24hrs.

Bri

This would be my first guess too.

It's this bit of the post in the sticky thread that hanmer has posted: "Bulk Ticket and Included Tour tickets cannot be upgraded."

Hi,
Last week I bought two tickets through Chase UR in Premium Economy that I thought would be upgradable but was told by BA that they are issued through Chase travel and must be changed by Chase. Fare class E and T. I called Chase and they said they would upgrade for 4k (which was more than one ticket in PE cost on BA) Tickets are from the JFK to KWI departing Jan 7 for a week, with a stopover in London. This thread makes it sound like these tickets are upgradable but that is not what I am experiencing. I have tried to upgrade on BA using manage my booking and get the error "This flight is unavailable for change." I thought the error might be because an upgradable seat was not yet available but what the BA agent told me is because it was booked through Chase travel. Has anyone else had this experience? This is my first time booking using Chase UR on BA so I am not sure what the facts are or if this is a situation that has changed recently.