Industrial action on august 7, 2019
Sep 6, 2019, 5:51 pm
#17
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For the benefit of others, whether it is the weather, strikes, technical issues or air traffic control, delays happen. When you have fixed plans such as a cruise on the other end, I would always allow an extra day between arrival at the port city and the cruise departure.
As to clothing, given BA's generous carry-on allowances, I would also carry the first 3-4 days of clothing in that. Removes all the stress.
As others note, calling BA (or any carrier) is wasted time. You can see on the WorldTracer website exactly what BA sees. So long as the description, your contact number and the delivery address are accurate, you have done all that can reasonably be done.
As to clothing, given BA's generous carry-on allowances, I would also carry the first 3-4 days of clothing in that. Removes all the stress.
As others note, calling BA (or any carrier) is wasted time. You can see on the WorldTracer website exactly what BA sees. So long as the description, your contact number and the delivery address are accurate, you have done all that can reasonably be done.
Sep 6, 2019, 11:58 pm
#18
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Your issue is you’re trying too hard.
First step should have been to book tickets on Alitalia to Rome.. get on cruise, buy whatever you need, enjoy yourself, and send BA the bill.
Take charge, and work it out later. You’ll never get back the time spent worrying about all this. Money and clothes are easily recoverable. Time isn’t.
First step should have been to book tickets on Alitalia to Rome.. get on cruise, buy whatever you need, enjoy yourself, and send BA the bill.
Take charge, and work it out later. You’ll never get back the time spent worrying about all this. Money and clothes are easily recoverable. Time isn’t.
Sep 7, 2019, 12:16 am
#19
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The bit that I don’t understand was why the OP went to Gatwick without their luggage in the first place without confirmed seating? Where was the luggage at this point of time? Have I missed something?
Sep 7, 2019, 2:05 am
#20
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Indeed... Just what I was going to post. I think the OP assumed the baggage would be transferred to LGW, when in fact, it would probably be on a carousel at LHR.
Sep 7, 2019, 3:34 am
#21
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or checked through to Rome? Looking from afar when not involved in a fiasco as would have greeted the OP at LHR, it is not what you and many here might have done but who knows what she (forgive me if it is not a she but a he) after a tiring night flight might have been told. I can, unfortunately, see that when the bags were left to travel to one place and not under your personal control these sort of events can occur. Such a shame.
Sep 7, 2019, 5:57 am
#22
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Leaving for LGW without either bags or an arranged onwards flight was an error and that fact may ultimately cause the claim for reimbursement to be denied, e.g. voluntary separation from one's luggage.
This will become apparent when BA looks at the routing.
This will become apparent when BA looks at the routing.
Sep 7, 2019, 9:15 am
#24
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Does Vueling even interline with BA? Maybe the OP had planned to just buy a ticket at LGW. (Or maybe BA didn't reissue the ticket properly and any reservation that had been made was dropped or never confirmed.) However, if so, there wouldn't be much hope that BA would reroute the luggage, which perhaps wasn't released upon arrival at LHR if it was tagged for an international to international (EU) connection.
Sep 8, 2019, 9:04 am
#25
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As soon as OP's onward flight was cancelled, his bags would have been offloaded from their destination cart / container and then either been rerouted if a reroute from LHR was booked or returned to OP if a reroute not booked or booked departing another airport such as LGW.
Without the exact "who said what and when" I would guess that it was the latter. As OP was not rebooked departing LHR, his bags went off for claim and he left without them for LGW. That may well end any claim he has for reimbursement of interim expenses under either the Montreal Convention or BA's COC and policies.
Without the exact "who said what and when" I would guess that it was the latter. As OP was not rebooked departing LHR, his bags went off for claim and he left without them for LGW. That may well end any claim he has for reimbursement of interim expenses under either the Montreal Convention or BA's COC and policies.