BA iPad app version 2.0 | problems galore

Old Sep 14, 19, 8:57 am
Join Date: Jun 2008
Location: TXL
Programs: BAEC GGL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 984
Originally Posted by MostlyUA View Post
This new app is truly awful. Didn't they do a POC before they rolled it out?
They did a limited beta that I had access to.
Note that I didn't download the latest 'full' version to compare against what I saw before.
The initial version had lots of bugs and while the task over several iterations of the 'beta' was to book a trip I never succeeded due to bugs and the inability to even see all flight options. Navigation was a major mess with the app changing dates when navigating back and forth.
Back then the task was to look at the booking process and not any of the account management or Avios transaction tasks which didn't exist in the app.

Unrelated to this I had dozens of emails with IT security at BA due to for instance an information of third party private information and overall the experience was very bad. I could rant about this for days.
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