BA iPad app version 2.0 | problems galore
Sep 6, 2019, 2:48 pm
#16
Join Date: Jul 2004
Location: Lewes, UK
Programs: BA Lifetime Gold
Posts: 1,212
I can’t believe how an organisation can remove so much functionality over night. The new app is truly awful. This just confirms the deep rooted problems BA has with its IT and customer focus and once you get beyond the immediate issues of strikes etc poses a long term threat for the company. It’s time WW woke up to this poor state of affairs.
Last edited by pennineuk; Sep 6, 2019 at 3:24 pm
Sep 6, 2019, 3:05 pm
#17
Join Date: Nov 2016
Location: Thailand
Programs: BA Silver (OWS), OZ Diamond (*G), TK Elite (*G), HH Diamond, Marriott Gold
Posts: 361
Seems like someone at BA has recently adopted agile practices but didn’t quite figure out how they can apply them to an entire app redo. I want to believe this is something they developed during their first 1-2 week sprint and we can expect incremental updates including the missing features every 1-2 weeks during the next couple of months, after all the new UI is nice. However this is BA IT so...
Sep 6, 2019, 3:17 pm
#18
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,383
A shame but I found even the previous iPad app prettier but less useful then than the iPhone app, and I have used the latter on my iPad for a few years.
(In case anyone hasn’t spotted, you can download most iPhone apps onto an iPad.)
(In case anyone hasn’t spotted, you can download most iPhone apps onto an iPad.)
Sep 6, 2019, 3:24 pm
#19
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,138
Oh, so it does. ^
Some functionality regained on my iPad. I usually use the App to break in to the system when ba.com goes TU on the MMB/OLCI front.
Not everyone has a smartphone, of course. I am a dinosaur in a minority!
Sep 7, 2019, 12:22 am
#23
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,157
I can but echo all the above. I thought that I’d done some thing wrong. It is pretty. Pretty useless that is. What are they thinking?.
Last edited by PUCCI GALORE; Sep 7, 2019 at 12:29 am
Sep 7, 2019, 1:14 am
#24
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,691
I am (obviously) not personally affected, but noting the App Store comments, that is often a key metric for developers, so I trust all the above had submitted negative feedback.
Hint: two stars is better than 1, the "unreasonable" reactions get bell curved out of statistics.
I agree. Much of the rest of BA's output seems to be done on an Agile basis.
Hint: two stars is better than 1, the "unreasonable" reactions get bell curved out of statistics.
I agree. Much of the rest of BA's output seems to be done on an Agile basis.
Sep 7, 2019, 1:39 am
#26
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,477
I wonder if there is something going on with iPad apps?
I have a BA Amex and yesterday (coincidentally?) I received an e-mail from Amex saying they are closing down their iPad app from 19th September 2019. This is allegedly ‘' due to recent upgrades out of our control the App will no longer be compatible, and we recommend that you switch over to the iPhone App’'.
I do recall hearing somewhere that in the future Apple will issue separate iOS upgrades for iPhones and iPads, rather than having the upgrades using the same iOS version for both devices.
I wonder if by making the iPad App as useless as possible, BA are forcing people to move over to the iPhone app and saving themselves the trouble (and cost) of having to keep pace with two differing Apple specs?
I understand from someone who works at Amex UK in Brighton that they have received a lot of complaints about the complete withdrawal of the iPad app. BA are probably trying to avoid this by keeping its iPad app, but just making its app as useless as possible!
I have a BA Amex and yesterday (coincidentally?) I received an e-mail from Amex saying they are closing down their iPad app from 19th September 2019. This is allegedly ‘' due to recent upgrades out of our control the App will no longer be compatible, and we recommend that you switch over to the iPhone App’'.
I do recall hearing somewhere that in the future Apple will issue separate iOS upgrades for iPhones and iPads, rather than having the upgrades using the same iOS version for both devices.
I wonder if by making the iPad App as useless as possible, BA are forcing people to move over to the iPhone app and saving themselves the trouble (and cost) of having to keep pace with two differing Apple specs?
I understand from someone who works at Amex UK in Brighton that they have received a lot of complaints about the complete withdrawal of the iPad app. BA are probably trying to avoid this by keeping its iPad app, but just making its app as useless as possible!
Last edited by BarneyMcGrew; Sep 7, 2019 at 1:53 am
Sep 7, 2019, 2:14 am
#27
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Agile *can* work. Problems happen when management think that what "Agile" means is that they can get everything they'd like immediately, whilst retaining the ability to change their mind about it until the last minute.
Sep 7, 2019, 2:30 am
#28
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 843
Allegedly there is a way to keep the previous version (as yet untested).
Sep 7, 2019, 3:38 am
#29
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,157
Sep 7, 2019, 5:15 am
#30
Join Date: Nov 2017
Posts: 3,059
Apparently the old app had a customer data security flaw and was about to be forcibly removed by Apple, hence the rather rushed appearance of a new one.
(I have no more details sadly but no doubt there's techies here who can elaborate.)
(I have no more details sadly but no doubt there's techies here who can elaborate.)
