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-   -   Moved from pre-paid seat, now blocked by Airport Ops (https://www.flyertalk.com/forum/british-airways-executive-club/1986039-moved-pre-paid-seat-now-blocked-airport-ops.html)

peter.r.erskine Sep 5, 19 10:47 am

Moved from pre-paid seat, now blocked by Airport Ops
 
Apologies for the frustrated vent in advance but 2 weeks ago I paid for a seat in Club, selecting 53A on the upper deck on the A380 (unrestricted aisle access) on tomorrow's 297 to ORD. Went to check in and had been moved to 50B, obviously a much worse seat. Called BA and they stated that the seat had been blocked by Airport Operations and there was nothing they could do. Checked expertflyer and it concurs the seat is blocked and not occupied.

Anyone have an idea why this happened? Are they saving it for a Gold or GGL? Any chance it gets unblocked? Pretty infuriating when you pay nearly £100 for a seat.

Thanks!

peter.r.erskine Sep 5, 19 10:51 am

For what it's worth, this is the current seat map. I'm in 57A now which isn't terrible as long as the seats around remain unoccupied. Strange that the seat I was moved to 50B is now blocked.

https://cimg4.ibsrv.net/gimg/www.fly...9c658e7535.png

mikeyfly Sep 5, 19 10:54 am

Theoretical seating - 50B I imagine is now blocked as there's a status PAX in 50A

Unless 53A is crew rest - I'd ask again at the airport

nick.t.davies Sep 5, 19 11:04 am

Blocked by the airport ops could also mean that the seat has developed a fault that will not be fixed before you flight tomorrow.

Either way you'll get your £100 back if you've been moved when you actually fly.

Swanhunter Sep 5, 19 11:06 am


Originally Posted by nick.t.davies (Post 31493635)
Blocked by the airport ops could also mean that the seat has developed a fault that will not be fixed before you flight tomorrow.

My most recent experience was this...until they did fix it. Keep checking on EF and it shows vacant you should be able to move back.

Regrettably BA donít move the lower tiers for Gold and above. 😉

AJA_ Sep 5, 19 11:08 am

Did you ask for your seat reservation fee to be refunded? That's the least BA can do. Very little point paying for seat reservation and then not getting it.

peter.r.erskine Sep 5, 19 11:11 am


Originally Posted by mikeyfly (Post 31493600)
Theoretical seating - 50B I imagine is now blocked as there's a status PAX in 50A

Unless 53A is crew rest - I'd ask again at the airport

I guess I was also possibly bumped if there's a Gold or GGL in 53B?

peter.r.erskine Sep 5, 19 11:14 am

Thank you for all the responses!


Originally Posted by AJA_ (Post 31493643)
Did you ask for your seat reservation fee to be refunded? That's the least BA can do. Very little point paying for seat reservation and then not getting it.

Yes I spent some time on the phone. They couldn't do it straight away as I had originally paid for a seat in WT+ then upgraded with Avios to Club so only had to pay the difference in seat selection and he couldn't refund the two separate payments. Forwarded my case to refunds team but dear only knows how long that will take with current strike related refunds.

nick.t.davies Sep 5, 19 11:15 am

I don't think you'd get moved from a paid seat if a status pax booked 53B, you might not be able to book it if they got their first but you should be fine the other way around (I think). It's much more likely an ops thing with that aircraft or a crew rest if that's the right seat for it.

As Swanhunter says, keep an eye on it as it might open up again before your flight. So feel free to check in but don't get a BP.

windowontheAside Sep 5, 19 11:15 am


Originally Posted by peter.r.erskine (Post 31493657)
I guess I was also possibly bumped if there's a Gold or GGL in 53B?

That's often suggested here as a possibility but I don't think I've ever seen any evidence that this happens. Certainly more knowledgeable folk than me will tell you it's not how things work.

KARFA Sep 5, 19 11:20 am


Originally Posted by windowontheAside (Post 31493679)
That's often suggested here as a possibility but I don't think I've ever seen any evidence that this happens. Certainly more knowledgeable folk than me will tell you it's not how things work.

agreed, i have no ability to shift anyone.. taking a seat next to someone else does not result in them being moved.

AJA_ Sep 5, 19 11:46 am


Originally Posted by peter.r.erskine (Post 31493665)
Thank you for all the responses!



Yes I spent some time on the phone. They couldn't do it straight away as I had originally paid for a seat in WT+ then upgraded with Avios to Club so only had to pay the difference in seat selection and he couldn't refund the two separate payments. Forwarded my case to refunds team but dear only knows how long that will take with current strike related refunds.

That sounds complicated but should be possible to achieve by simply doing two refunds, one for WT+ and a second for CW.

TBF BA are pretty good at refunding you once they've agreed to do so. You may have to give them a gentle prod in a couple of weeks. I hope your flight goes smoothly and that whatever seat you end up in is good for you.

LCY8737 Sep 5, 19 11:46 am


Originally Posted by KARFA (Post 31493695)
agreed, i have no ability to shift anyone.. taking a seat next to someone else does not result in them being moved.

Great shame. I have a CE flight coming up where I'm in row 4. The horror!

AJA_ Sep 5, 19 11:49 am


Originally Posted by LCY8737 (Post 31493828)


Great shame. I have a CE flight coming up where I'm in row 4. The horror!

That sounds like the start of a DYKWIA rant :-)

peter.r.erskine Sep 5, 19 11:56 am

Thank you for all the helpful/informative/kind replies! This is why I love the BAEC page in FlyerTalk!


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