One hour period without Air Steward service Club Europe
#16
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
If the OP tried the call bell a couple of times and didn't get any response, that would be more of a reason for complaint, but there's no indication that that's the case here.
#17
Join Date: Dec 2016
Posts: 587
'Gash' is a crew term for rubbish/garbage. To 'gash in' is to go into the cabin and collect rubbish and a 'gash trolley' is the rubbish cart.
I've heard it comes from cobining both the word 'garbage' and 'trash' but not sure how accurate this is.
I've heard it comes from cobining both the word 'garbage' and 'trash' but not sure how accurate this is.
#18
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,194
Can't speak for anyone else, but the main reason for my scepticism is that the OP apparently didn't use the call bell or go and ask the cabin crew for whatever it is he wanted. If I'm in any shop or restaurant and want something, I'll ask for it, I don't expect the staff to be mind-readers, or to spend their time sitting around watching a few people who don't need anything, while 90 people need attention somewhere else.
If the OP tried the call bell a couple of times and didn't get any response, that would be more of a reason for complaint, but there's no indication that that's the case here.
If the OP tried the call bell a couple of times and didn't get any response, that would be more of a reason for complaint, but there's no indication that that's the case here.
It would have helped if they had said that in their original post as some of the responses would have been different
#19
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
True, although still not clear if that was a "I wondered where you had gone" comment at the end of the hour, or a "please can I have another G&T?"/"No sorry, I'm busy" exchange. The latter would indeed be unacceptable.
#20
Join Date: Aug 2019
Location: Tenerife
Programs: BA Gold, BA AMEX PP, Amex Platinum
Posts: 433
#21
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,210
Slightly off topic, but why are some of you folks so aggressive or sarcastic in your response? Is it really that bad if OP calls the people working on the aircraft the wrong title? I've noticed a growing aggressive nature in the BA threads that is really not necessary. Let's remember that most people using the forums aren't 100% conversant with the correct job titles, industry jargon and acronyms and high complex internal processes that some folks within the forum are aware of. Can't we all be a little bit more tolerant and respectful?
#23
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
After the fact questions are irrelevant. The simple question is whether OP hit the call button and was refused.
#24
I'm still trying to get over my 'Britishness' on the call bell. I think after 30 odd years and many conversations on FT I'm about over it, but I can appreciate that someone who doesn't know the ropes might prefer to wait to attract the attention of a passing crew member rather than press the bell.
You live and learn. That's what FT is for
You live and learn. That's what FT is for
#25
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,785
Slightly off topic, but why are some of you folks so aggressive or sarcastic in your response? Is it really that bad if OP calls the people working on the aircraft the wrong title? I've noticed a growing aggressive nature in the BA threads that is really not necessary. Let's remember that most people using the forums aren't 100% conversant with the correct job titles, industry jargon and acronyms and high complex internal processes that some folks within the forum are aware of. Can't we all be a little bit more tolerant and respectful?
I do however think that it is helpful to gently correct out-dated terms that may come across in the wrong way.
If we don't advise and try to correct then people will go on using less than tactful terms in blissful ignorance unaware that they may be saying the wrong thing.
There was another thread where someone was quite rightly corrected having described the BA crew in less than flattering terms and compared them.to another airline's apparently more attractive crew which did not go down well as that really isn't a characteristic that affects one's ability to do.the job.
#26
Join Date: Feb 2012
Location: London, UK
Programs: BA Executive Club Blue
Posts: 967
Like many terms in aviation it was originally a naval term. And also like many terms in aviation it provides for endless innuendo and double entendre (“Have you got a gash up the front?”). My inner teenager delights in reminding people not to leave their (vent) flaps open overnight!
#27
Join Date: Feb 2012
Location: London, UK
Programs: BA Executive Club Blue
Posts: 967
JMK loads are capped at 72 so with 9 in Club that means a maximum of 63 in Euro Traveller. With that many in ET it’s easily possible for one crew member to complete the first drinks service and distribute meals in the space of an hour, and clear in too. For the CSM to be gone for an hour after completing the initial Club Europe cabin I can only imagine they were working with a very inexperienced main crew, or there was some kind of incident (service recovery, medical, spillage, vomit etc).
#28
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,174
Slightly off topic, but why are some of you folks so aggressive or sarcastic in your response? Is it really that bad if OP calls the people working on the aircraft the wrong title? I've noticed a growing aggressive nature in the BA threads that is really not necessary. Let's remember that most people using the forums aren't 100% conversant with the correct job titles, industry jargon and acronyms and high complex internal processes that some folks within the forum are aware of. Can't we all be a little bit more tolerant and respectful?
Maybe I am alone, but I do wonder what people can find to complain about next. No wonder Customer Relations are overwhelmed.
#29
Join Date: Nov 2004
Location: MAN/JNB
Programs: KL/BMI/BA
Posts: 411
I'm still trying to get over my 'Britishness' on the call bell. I think after 30 odd years and many conversations on FT I'm about over it, but I can appreciate that someone who doesn't know the ropes might prefer to wait to attract the attention of a passing crew member rather than press the bell.
You live and learn. That's what FT is for
You live and learn. That's what FT is for
The other point is do BA crew really respond to the call bell. I have observed other passengers repeated attempts go completely ignored (admittedly in Y) but if this is not uncommon then how would the crew know when hearing the bell that it is coming from a C passenger if they are busy with a trolley service down the back and there is a curtain between the two cabins.
#30
Join Date: Feb 2012
Location: London, UK
Programs: BA Executive Club Blue
Posts: 967
I am also reluctant to use the call bell. Even in Club or F. It somehow seems rude or lazy-almost like raising your hand in a restaurant and shouting waiter (I know cabin crew are NOT waiters). I usually get up and go to the galley if there are no passing crew. Maybe I need to get over this.
The other point is do BA crew really respond to the call bell. I have observed other passengers repeated attempts go completely ignored (admittedly in Y) but if this is not uncommon then how would the crew know when hearing the bell that it is coming from a C passenger if they are busy with a trolley service down the back and there is a curtain between the two cabins.
The other point is do BA crew really respond to the call bell. I have observed other passengers repeated attempts go completely ignored (admittedly in Y) but if this is not uncommon then how would the crew know when hearing the bell that it is coming from a C passenger if they are busy with a trolley service down the back and there is a curtain between the two cabins.