Saturday night flight from West Coast in F was rather underwhelming…. Two pax in 1A and 1K:

Boarded to find wardrobe full of bedding. Cabin filled quickly and row one and two had nowhere to store luggage. Cabin crew eventually removed but were reluctant to do so.
Waited nearly half hour for offer of drink. Champagne served, not cold, not LPGS. Not unusual on ground.
Food orders taken from row five to one – asked for Balik Salmon – was told there was none left, there and then. Don’t believe two golds were the lowest in the cabin.
Ordered chicken with the side of potatoes and veggies. Sides didn’t come in a separate bowl, put on the main plate. Only one small potato.
Asked for Chablis, told was unavailable and offered Chardonnay. Accepted that instead – was served very warm – had to have ice.
No offer of water at any time from take off to end of meal.
Bed made up quickly and fell asleep OK – woke up to a boiling cabin.
Breakfast - I asked for only toast, coffee and pastries.
Three halves of toast served. No pastries offered.
Coffee served – no tea spoon – used folk handle.
No napkin given. Crumby!
Glass remained on my side until just before landing from previous evening.

All the issues are tiny individually, but as a whole the entire service felt far under average and not as polished as my outbound in Club World. Am I being a jetlagged-moaner?!

Longtime lurker, but I had to register to comment that this is one of the funniest things I’ve ever read.

Sorry about the blunt intro. Is there a place to properly introduce myself?

As OP says, a whole host of ‘tiny issues’, but which - when taken together, and on one flight - make for a very poor experience.

A good number of the failings would be most unwelcome in a respectable business class cabin ..... let alone in First.

“One small potato” served as a side dish No offer of water throughout the service ??
I wonder will these sort of things feature in the catering section of the upcoming ‘Access All Areas’ documentary later this week. We’re promised a realistic, warts and all, no-holds barred look at the world of BA, so should be interesting.


Perhaps there is something in what you say - although personally I would prefer that both cabins be kept, albeit with fewer seats, overall, in F than at present. It should be perfectly possible to provide appropriately high standards in both J and F. Several airlines do, but it requires management focus, suitable training (perhaps the most important element), and of course implementation by a motivated crew who can pay attention to detail.

On your point re the ‘very large number of reports’ .... maybe time to combine into a sticky ... ? (BA inconsistency or such title).