totally agree.

i really value CIHY’s input to these threads, clearly caring about delivering in his job, knowledgable and helpful on here.

To be quite honest, I find the whole status thing rather comical and very much reminds me of a certain comedy sketch. I mean, from a marketing perspective it clearly works for the psychological need to want to have a certain colour tag on display on a bag (wondering if it actually serves any other purposeŁ when you see them rushing to board first, often with a DYKWIa attitude towards those who often on SH turns out they’ve paid for a lower cabin.

I would agree that a GGL shouldn’t notice any Service delivery differences to GCH on a normal flight where (dare I say it) standard service is delivered, I always think it is best to go onboard with a expectation of what one has actually paid for (and yes I include the advertised benefits of status in that) and then anything more is a bonus.

Perhaps I would expect greater support during IRROPS, mostly delivered through a 24/7 quick access to telephone support (far better than waiting for the ground agents)

I can only imagine what CC must think of some of the behaviour of status passengers and I hope when I travel to counter that whenever possible by being friendly, respectful and helpful back.