Excellent service in F
Aug 30, 2019, 7:08 pm
#1
Original Poster
Join Date: May 2016
Location: EDI
Programs: Was BA GGL but no longer travelling
Posts: 583
Excellent service in F
I’m currently in 1A on BA216 (IAD to LHR, to save CWS or LTNPhobia having to edit my posts, they do enough fantastic work here)
Excellent service tonight. Having filled up in the lounge (they had run out of duck so I settled for the rib eye) I’ve settled for the soup, cheese, and ice cream. CC have been fantastic, in both attentiveness and politeness.
I know it seems to have become customary here to knock BA and their perceived desire to head to the bottom, but tonight is most definitely not the case. Worth every penny, and everything I hoped for.
I don’t often have the chance to travel in F but tonight I am really enjoying it. Sadly I have run out of golden tickets, so tonight I can only award one in thought.
Jim
Excellent service tonight. Having filled up in the lounge (they had run out of duck so I settled for the rib eye) I’ve settled for the soup, cheese, and ice cream. CC have been fantastic, in both attentiveness and politeness.
I know it seems to have become customary here to knock BA and their perceived desire to head to the bottom, but tonight is most definitely not the case. Worth every penny, and everything I hoped for.
I don’t often have the chance to travel in F but tonight I am really enjoying it. Sadly I have run out of golden tickets, so tonight I can only award one in thought.
Jim
Aug 30, 2019, 7:18 pm
#4
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,137
https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=golden_tickets
or/and you can say a thank you if that applies to i.e. Golden Ticket to an individual and perhaps a thank you to anyone assisting? It's better to do one for each person as I understand it if that's applicable in your case.
https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=customer_compliments
Any of them will eventually filter down to the staff members via Management as I understand it.
Aug 30, 2019, 7:22 pm
#5
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
Glad to hear it all went so well. I am flying the later flight,292(i think), iad/lhr in f in feb. While I don't fly it a lot I do fly it once in a while(last time in April). I so agree they often get a bad rap. I think sometimes people's expectation are not in sync with reality. YMMV.
Aug 30, 2019, 7:23 pm
#6
Original Poster
Join Date: May 2016
Location: EDI
Programs: Was BA GGL but no longer travelling
Posts: 583
Thank you. Tickets on the way...
A lot of people think the CC have an easy life, but if you sit and watch them then you realise that’s untrue. I just hope a simple golden ticket from me helps to brighten up their day, as that will brighten mine too.
A lot of people think the CC have an easy life, but if you sit and watch them then you realise that’s untrue. I just hope a simple golden ticket from me helps to brighten up their day, as that will brighten mine too.
Aug 30, 2019, 7:25 pm
#7
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,137
Sep 2, 2019, 8:45 am
#8
Join Date: Nov 2016
Programs: BAEC Gold, Royal Orchid Silver, HH Silver, IHG Platinum Elite
Posts: 25
I flew that route last week in F and also had a fantastic experience.
My father was travelling with me and yesterday he took the infamous BA9 to Bangkok in club and called me earlier to say what a huge difference there was between the two in terms of service.
My father was travelling with me and yesterday he took the infamous BA9 to Bangkok in club and called me earlier to say what a huge difference there was between the two in terms of service.
Sep 2, 2019, 9:11 am
#9
Join Date: Oct 2017
Location: UK
Programs: BA Gold
Posts: 36
Also had a great sector in First this week, BA099 LHR to YYZ, bus gate which wasn't exactly premium but I have got my positioning on the bus sorted now after a recent flight. Anyway I digress, service on board was superb, full cabin and i noticed a lot of pax eating at different times. I ordered a rare rib-eye to be served 3 hours into the flight which caused some discussion about the ovens not being great, credit to the crew though, steak was hot, med rare (what i wanted really) and served at the right time. Good to hear some positivity from others on here ...
Sep 2, 2019, 9:21 am
#11
Join Date: Apr 2015
Programs: Some
Posts: 5,249
Sadly BA then went and ruined it by my next flight being with a completely clueless crew on LHR-LBA in a less than half full CE cabin who did the bare minimum and managed to forget half of my simple drinks order (I got the water I asked for but the champagne never came). The combination of the two pretty much sums up BA for me.
Sep 2, 2019, 9:24 am
#12
Join Date: Jan 2018
Programs: BA Silver
Posts: 439
IAD is Worldwide crew. Without wanting to make sweeping generalisations, there’s no doubt in my mind that WW do often provide a superior premium experience, which is something that’s often backed up with by anecdotes on this forum.
And a good crew on BA can undoubtedly mask a pretty mediocre hard product.
And a good crew on BA can undoubtedly mask a pretty mediocre hard product.
Sep 2, 2019, 9:56 am
#13
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
Yet strangely enough all my F flights have been with WW crew....and they weren't exactly recently. Some were great some not.
Sep 2, 2019, 11:17 am
#14
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
............................
I know it seems to have become customary here to knock BA and their perceived desire to head to the bottom, but tonight is most definitely not the case. Worth every penny, and everything I hoped for.
I don’t often have the chance to travel in F but tonight I am really enjoying it. Sadly I have run out of golden tickets, so tonight I can only award one in thought.
..............
Jim
I’ve lost count of the number of ‘Excellent service in F‘ threads / posts which just happen to crop up around the very same time as the ‘Disappointing First’ type of report.
Both variations on a theme appear with surprising regularity, and of course there is absolutely no reason to doubt the honesty of any FT-ers who come on to describe their subjective opinions & feelings after their BA flights ..... however good or however bad the experiences, and however diametrically opposed they can seem.
It is this very chasm between different flights, yet operated by the same airline, which I suspect genuinely baffles - and quite possibly frustrates - many passengers (including me).
So much so, that I can’t help wonder whether the ‘F’ might come to be seen not merely to denote First ; but perhaps as an abbreviation for Forrest Gump class, thus neatly extending his Momma’s homespun philosophy to encompass our flag carrier, BA, as it celebrates its centenary : the airline which (just as life itself) is “like a box of chocolates ..... you never know what you're gonna get.”
Sep 2, 2019, 12:30 pm
#15
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
I can help a bit. We are, I believe, joint admirers of Oman Air, a very tidy operator, with a great tradition of excellent on board service. Overall I am sure we both agree it's a good if small airline. And yet we are both aware of a number of posts / threads in the relevant forum of complaints, some fairly trivial, others less so. Some are "one off" incidents, others are more structural. Not many people fly Oman Air, and so there isn't a torrent of complaints but there are some. The BA forum is much larger, BA ships the equivalent of the population of Exeter every day of the week, plus there is a natural bias for complaints to surface on internet bulletin boards since it's a way of unleashing frustration. All we are seeing is a difference in scale here, and commenting on anecdotes has to be balanced against the sheer number of satisfied customers from whom we never hear. You can perhaps argue that one complaint is one too many, but that could be said of Oman Air too.