BA Cabin crew are all getting iPhones
Aug 24, 2019, 9:30 pm
#46
Join Date: Jun 2018
Location: Brighton UK
Programs: BAEC-Silver, AMEX-BA Prem' Plus & Standard, Accor Gold, HH-Silver, IHG,IBIS On Business
Posts: 955
I mean it wouldn't surprise me, Cruz loves to save money where he can. In slight defense though they also introduced the cross-skilled floor walkers at LHR recently so maybe, just maybe, it's a legitimate move to actually improve CS across the board.
Aug 25, 2019, 2:23 am
#47
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
David Walliams dressed as CC saying “The iPhone says no” in response to “Will I make my connection?” anyone?
Not sure putting CC front and centre for any aspect of service delivery outside the aircraft is fair or appropriate really.
Not sure putting CC front and centre for any aspect of service delivery outside the aircraft is fair or appropriate really.
Oct 3, 2019, 8:27 pm
#48
Join Date: May 2016
Location: EDI
Programs: Was BA GGL but no longer travelling
Posts: 583
Cabin staff and iphones
Hi
CSD just showed me his iPhone XR which is being selectively rolled out to certain staff. It allows them to see a profile of each pax. I don’t recall seeing a thread on this and I’m typing this on my own phone, so does anyone have any more info on what the staff can actually see about the pax? Just curious. I didn’t see much on the screen but see that the first item on the list had a gold GGL icon - I’m GGL and in 1A.
Jim
CSD just showed me his iPhone XR which is being selectively rolled out to certain staff. It allows them to see a profile of each pax. I don’t recall seeing a thread on this and I’m typing this on my own phone, so does anyone have any more info on what the staff can actually see about the pax? Just curious. I didn’t see much on the screen but see that the first item on the list had a gold GGL icon - I’m GGL and in 1A.
Jim
Oct 3, 2019, 8:35 pm
#49
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,189
There was a thread in the the last couple of weeks probably with a less obvious thread title though!
supposed to improve the service by allowing more intra crew communication so for example the crew member taking your drink order messages it to the galley instead of writing it down then going to the galley and back and forth.
.
supposed to improve the service by allowing more intra crew communication so for example the crew member taking your drink order messages it to the galley instead of writing it down then going to the galley and back and forth.
.
Oct 3, 2019, 8:46 pm
#50
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,808
Oct 4, 2019, 3:36 am
#51
Join Date: Feb 2012
Location: London, UK
Programs: BA Executive Club Blue
Posts: 967
The details visible are: name, involuntary upgrade/downgrade, employer (if on a corporate booking), CIV, BA or oneworld frequent flyer status, recent service history (including any delays, upgrades or downgrades), future bookings, connecting flights, recognition messages eg birthday, welcome to Silver etc, messages from crew on previous flight (eg to say you didn’t get first choice of meal so to prioritise, or to say you’re celebrating an anniversary so be extra nice, or could be to say you got drunk and disruptive so to monitor alcohol consumption!) special meal requests, and any SCP indicators (such as wheelchair, blind, inadmissible, infant etc).
Crew are not allowed to share this info with customers.
Crew are not allowed to share this info with customers.
Oct 4, 2019, 8:55 am
#56
Join Date: Mar 2018
Location: England - UK
Posts: 512
Oct 4, 2019, 9:04 am
#57
Join Date: Feb 2018
Posts: 198
Oct 4, 2019, 9:06 am
#58
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,923