BA Cabin crew are all getting iPhones

Old Aug 24, 19, 9:30 pm
  #46  
 
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Originally Posted by bmibaby737 View Post


I also heard this from a member of the worldwide cabin crew, he was quite (perhaps understandably) cynical and said it was so they could reduce customer staff on the ground.
I mean it wouldn't surprise me, Cruz loves to save money where he can. In slight defense though they also introduced the cross-skilled floor walkers at LHR recently so maybe, just maybe, it's a legitimate move to actually improve CS across the board.
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Old Aug 25, 19, 2:23 am
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David Walliams dressed as CC saying ďThe iPhone says noĒ in response to ďWill I make my connection?Ē anyone?

Not sure putting CC front and centre for any aspect of service delivery outside the aircraft is fair or appropriate really.
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Old Oct 3, 19, 8:27 pm
  #48  
 
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Cabin staff and iphones

Hi

CSD just showed me his iPhone XR which is being selectively rolled out to certain staff. It allows them to see a profile of each pax. I donít recall seeing a thread on this and Iím typing this on my own phone, so does anyone have any more info on what the staff can actually see about the pax? Just curious. I didnít see much on the screen but see that the first item on the list had a gold GGL icon - Iím GGL and in 1A.


Jim
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Old Oct 3, 19, 8:35 pm
  #49  
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There was a thread in the the last couple of weeks probably with a less obvious thread title though!


supposed to improve the service by allowing more intra crew communication so for example the crew member taking your drink order messages it to the galley instead of writing it down then going to the galley and back and forth.





.
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Old Oct 3, 19, 8:46 pm
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See:
BA Cabin crew are all getting iPhones
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Old Oct 4, 19, 3:36 am
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The details visible are: name, involuntary upgrade/downgrade, employer (if on a corporate booking), CIV, BA or oneworld frequent flyer status, recent service history (including any delays, upgrades or downgrades), future bookings, connecting flights, recognition messages eg birthday, welcome to Silver etc, messages from crew on previous flight (eg to say you didnít get first choice of meal so to prioritise, or to say youíre celebrating an anniversary so be extra nice, or could be to say you got drunk and disruptive so to monitor alcohol consumption!) special meal requests, and any SCP indicators (such as wheelchair, blind, inadmissible, infant etc).

Crew are not allowed to share this info with customers.
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Old Oct 4, 19, 3:45 am
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Wonder if it might include "Check if pax is taking their last sector to their Ex EU start point"
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Old Oct 4, 19, 5:07 am
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No 'FT member' field? How disappointing...
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Old Oct 4, 19, 5:43 am
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Originally Posted by Irreverent Medusa View Post
No 'FT member' field? How disappointing...
They can tell that anyway ;-)
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Old Oct 4, 19, 8:22 am
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What about probability of being gay?
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Old Oct 4, 19, 8:55 am
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Originally Posted by zappomatic View Post
Crew are not allowed to share this info with customers.
Not sure about that. Never really been happy with people holding data on me and saying you can't see it. It's not as if they're members of the Secret Service.
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Old Oct 4, 19, 9:04 am
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Originally Posted by Lizie View Post
Not sure about that. Never really been happy with people holding data on me and saying you can't see it. It's not as if they're members of the Secret Service.
If they won't reveal in the moment, surely we can ask for a GDPR request. This is personal info.
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Old Oct 4, 19, 9:06 am
  #58  
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Originally Posted by Lizie View Post
Not sure about that. Never really been happy with people holding data on me and saying you can't see it. It's not as if they're members of the Secret Service.
I am sure the rule is really about cabin crew not showing you information themselves. There are mechanisms to get the information held on you from BA - see this thread for an example What does BA define as a "sensitive customer"?
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