BA Cabin crew are all getting iPhones
Aug 21, 2019, 12:50 pm
#16
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,327
Lol, my company has given my a corporate Iphone in 2012 
Nonsense aside, my benefit is that I can access my corporate files, emails, time sheet and powerpoints.
So I guess they'll do the same with it including roster, pick up times, etc. But what will be the actual customer benefit? I doubt that they'll walk around with an Iphone in their hand checking for customer names to do some name recognition. Nothing the CSD can't do now.
EK has an app which is used for rostering information only and IRROPS (internal info e.g. later hotel pick ups). Nothing really customer related.
D
Nonsense aside, my benefit is that I can access my corporate files, emails, time sheet and powerpoints.
So I guess they'll do the same with it including roster, pick up times, etc. But what will be the actual customer benefit? I doubt that they'll walk around with an Iphone in their hand checking for customer names to do some name recognition. Nothing the CSD can't do now.
EK has an app which is used for rostering information only and IRROPS (internal info e.g. later hotel pick ups). Nothing really customer related.
D
Aug 21, 2019, 12:58 pm
#17
Join Date: Oct 2005
Location: London
Programs: BAEC Bronze
Posts: 1,089
Sorry maybe I should've been more clear there. Yes my understanding is that if a flight is going to be missed due to an IB delay then CC can talk to the pax about the options( which will be available to them on their device) and then rebook FOR the pax whilst still in the air. From the conversation I had with there was also talk of the CC also being able to submit avios / service recovery claims on the pax's behalf. That part isn't mentioned in the PR but such blurb tends to focus on the positive not negatives so unsure as to whether it was just omitted or the ability to do so didn't make the final cut on the initiative. Said friend is away right now so wouldn't be fair to chase him on whether or not that's something they will be able to do.
Depending on the length of the delay or the circumstances, ie if it occurred before check-in at the outstation, the aim is that the customer's connection be rebooked before boarding. If there is some uncertainty as to the arrival times, then this is left for the London team to manage once the aircraft is airborne and closer to London.
Aug 21, 2019, 1:11 pm
#18
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,395
That has happened. I don't know when you last visited T5 but there are Rovers with tablets and the new trolley positions in check-in and Flight Connections. During the recent irrops they rolled some of the trolleys down to Flight Connections in an attempt to keep the queues down. There are also new fangled check-in points for self service. Late arriving services are also being met by staff with reprinted boarding passes or hotel vouchers . So quite a lot of little things over the last 12 months.
I can’t claim to have read every post across the comprehensive thread covering the most recent spell of BA disruption, but I nor can I recall seeing any reports of FT-ers being helped specifically by members of the BA Rovers ‘A Team’. Or indeed at any other time since. Just a little surprised at the paucity of any mention (?) of them since the initial announcement of their introduction and front-facing role.
They should undoubtedly be kept pretty busy in the event of flight deck strike action.
Aug 21, 2019, 1:16 pm
#19
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
Well that’s good to know, thanks.
I can’t claim to have read every post across the comprehensive thread covering the most recent spell of BA disruption, but I nor can I recall seeing any reports of FT-ers being helped specifically by members of the BA Rovers ‘A Team’. Or indeed at any other time since. Just a little surprised at the paucity of any mention (?) of them since the initial announcement of their introduction and front-facing role.
They should undoubtedly be kept pretty busy in the event of flight deck strike action.
Aug 21, 2019, 1:23 pm
#22
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
Aug 21, 2019, 1:24 pm
#23
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
I can’t claim to have read every post across the comprehensive thread covering the most recent spell of BA disruption, but I nor can I recall seeing any reports of FT-ers being helped specifically by members of the BA Rovers ‘A Team’. Or indeed at any other time since. Just a little surprised at the paucity of any mention (?) of them since the initial announcement of their introduction and front-facing role.
Wed 7 Aug - BA systems down; flights disrupted / cancelled
You will find further examples in the EC261 thread, plus reports on pro-active boarding pass presentations on other irrops, as well as pre-printed hotel vouchers.
Aug 21, 2019, 1:59 pm
#24
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
Finnair use this. As they roll the BOB trolley up and down the aisle, there is a smartphone they use with a seat map and coloured symbol on each seat- blue, silver, gold and black. Black (Finnair platinum or OWE) gets a free drink.
I doubt BA will put it to such good use.
I doubt BA will put it to such good use.
Aug 22, 2019, 1:38 am
#26
Join Date: Dec 2009
Location: Aberdeen
Programs: BA Gold, Flying Blue Plat, UA Silver, Bonvoy Titanium Lifetime, Hilton Diamond, IHG Gold Ambassador
Posts: 536
Well KLM manage successfully to do that - they announce all the connecting flights and departure gates about 15 minutes out from Schiphol, and also if anyone cannot make their connection. Have seen something along these.line with BA recently in flights from DUS and ABZ.but not being done consistently.
Aug 22, 2019, 1:56 am
#27
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
I'm pretty sure Cabin Crew wont be rebooking anyone!
I was on a flight with the phones and it was nice how when I asked to move seats the lady looked at her phone and said, as you're gold let me see what I can do
I was on a flight with the phones and it was nice how when I asked to move seats the lady looked at her phone and said, as you're gold let me see what I can do
Aug 22, 2019, 1:59 am
#28
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,369
Just in time for cabin crew to rebook passengers when flights are cancelled due the pilots strike.. ����.
Seriously this is a welcome development .There were a couple of the roving iPad holders getting Golden tickets at the recent Golden Ticket event . The only downside of staff having an iPhone instead of a tablet is that it can sometimes look as if they are playing on their phones instead of working.
Seriously this is a welcome development .There were a couple of the roving iPad holders getting Golden tickets at the recent Golden Ticket event . The only downside of staff having an iPhone instead of a tablet is that it can sometimes look as if they are playing on their phones instead of working.
Aug 22, 2019, 2:27 am
#29
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
Will all cabin crew now be able to access sensitive passenger information such as BAEC status, CIV, etc. (i.e. will they have access to a seat map on their iPhones the same way the CSDs/CSMs/Pursers do on their iPads?)