A month wait for a reply from BA after the Heathrow Baggage issue
Aug 17, 2019, 6:31 am
#1
Original Poster
Join Date: Jul 2015
Posts: 38
A month wait for a reply from BA after the Heathrow Baggage issue
I do understand that there have been some major issues over the summer with BA, but I was caught up in the lost baggage from Heathrow last month. All 7 cases were not on our flight, it was on my fathers 74th birthday so it was a horrendous day for both my parents, they had to go with out vital medication, majorly stressful arrival in Larnaca. When we did get our suitcases I had a small bag of items missing. My question is as I have a case number and it now been a month shouldn’t I of had a reply by now ? Also wondering if anyone else from this forum has already been delt with, was avois points awarded as an apology? It’s just I am booking Xmas flights and if that’s certainly not on the table then I wouldn’t hold out for a reply before I book again.
Aug 17, 2019, 6:37 am
#2
Join Date: Aug 2014
Location: London
Programs: BA GGLfL, WoH Lifetime Globalist, HH Diamond, SPG Gold
Posts: 711
I do understand that there have been some major issues over the summer with BA, but I was caught up in the lost baggage from Heathrow last month. All 7 cases were not on our flight, it was on my fathers 74th birthday so it was a horrendous day for both my parents, they had to go with out vital medication, majorly stressful arrival in Larnaca. When we did get our suitcases I had a small bag of items missing. My question is as I have a case number and it now been a month shouldn’t I of had a reply by now ? Also wondering if anyone else from this forum has already been delt with, was avois points awarded as an apology? It’s just I am booking Xmas flights and if that’s certainly not on the table then I wouldn’t hold out for a reply before I book again.
Doc Copper
Aug 17, 2019, 7:34 am
#4
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,556
Do you mean that you only got 6 out of 7 checked bags? Or was some items taken from one of the bags.?
In any case, you definitely should contact BA again if they have not responded to you within such a long time. I assume that you have a bag receipt for the missing bag. After 21 days, it is deemed lost and you should go through the procedure of claiming the value of the bag and its item.
In any case, you definitely should contact BA again if they have not responded to you within such a long time. I assume that you have a bag receipt for the missing bag. After 21 days, it is deemed lost and you should go through the procedure of claiming the value of the bag and its item.
Aug 17, 2019, 7:52 am
#6
Original Poster
Join Date: Jul 2015
Posts: 38
We received 6 of the bags late the next evening but another day for last bag, that’s the one that had a bag with a belt and skin care products within them missing. Worth around £500 all in. But I’ll filed in all the claim forms with bank details but not had any type or response.
Aug 17, 2019, 11:24 am
#8
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
So there are two separate issues and a couple of fog factors.
First issue, bags delayed, the majority of which arrived the next evening. To be fair, that's quite a good result for delayed bags. Vital medication in delayed bags, can't really blame the airline for that.
Second and more serious issue is theft from the baggage, a small bag with a belt and skin care products worth £500. That is presumably what you are complaining about the delay in the response?
Fog factors, Dad's 74th birthday and majorly stressful arrival in Larnaca. Statistically, one in 365 passengers on average would have a birthday the day you flew. With an average of 100,000 departing passengers daily, 274 would have had birthdays. Of course we don't know how many of those had delayed bags. No details provided about the majorly stressful arrival in Larnaca so unable to comment on whether BA responsible.
BA or your insurance will presumably adjudicate the claim, which is the only real issue. Not sure I'd be anticipating any avios.
First issue, bags delayed, the majority of which arrived the next evening. To be fair, that's quite a good result for delayed bags. Vital medication in delayed bags, can't really blame the airline for that.
Second and more serious issue is theft from the baggage, a small bag with a belt and skin care products worth £500. That is presumably what you are complaining about the delay in the response?
Fog factors, Dad's 74th birthday and majorly stressful arrival in Larnaca. Statistically, one in 365 passengers on average would have a birthday the day you flew. With an average of 100,000 departing passengers daily, 274 would have had birthdays. Of course we don't know how many of those had delayed bags. No details provided about the majorly stressful arrival in Larnaca so unable to comment on whether BA responsible.
BA or your insurance will presumably adjudicate the claim, which is the only real issue. Not sure I'd be anticipating any avios.
Aug 17, 2019, 11:40 am
#9
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,233
Sorry to hear about such a delay.
While my bag eventually arrived to my destination on Sunday when I was returning to LHR, I filed my claim Wednesday and the following Sunday I had two phone calls and a direct personal email apologizing and confirming my money had been processed which hit my account a few days later. Perhaps I was just lucky as a standard GGL I don't know but was shocked at the speed of it all. Good luck to you though!
While my bag eventually arrived to my destination on Sunday when I was returning to LHR, I filed my claim Wednesday and the following Sunday I had two phone calls and a direct personal email apologizing and confirming my money had been processed which hit my account a few days later. Perhaps I was just lucky as a standard GGL I don't know but was shocked at the speed of it all. Good luck to you though!
Aug 17, 2019, 1:24 pm
#10
Original Poster
Join Date: Jul 2015
Posts: 38
yes as I am here for 7 week holiday and the Gucci belt was worth £250 so the skin care creams for 7 weeks was £250 which included sunvsre cream for me and my family. As well as face cream, and skin products.