corporate-wage-slave. I have upcoming iad/lhr F flights in feb. and april.. Looked on the mmb and couldn't find any contact info for you first?

There should be a link to this area, and right at the end is the contact link:

ba.com/youfirst

I've always used this page here to contact you first:

https://www.britishairways.com/trave...d=youfirstform

I'd definitely call if it's urgent, the email form responses often take more than day for me to hear back.

Thank you corporate-wage slave and lilly23. I appreciate your prompt response and will give it a try.

I filed a complaint online w/BA in early July - never heard a response.

Sadly this is how it often goes. When I first made Gold with BA in a heavy flying year (all economy/prem ec) it was noticeable how some random (CSD? iono back then I had no idea!) would come and care about how terrible my food was or whatever and offer compensation immediately. I never got it tbh and being a rookie just didn't follow up (what are these points worth anyway etc...).

While that's sad that i was so 'dumb' it's also how most non-frequent flyers are - you just don't know how much you're entitled to and that it's totally worth chasing until... you know.

I feel dumb now but chase it up - esp if you were in First. It's a joke to not have a great trip, with everything working there.

Outbound from LHR or inbound?

Did they resolve your issue?