US check-in agents bend the passport--how to deal with it?
#1
Original Poster
Join Date: Jul 2019
Posts: 209
US check-in agents bend the passport--how to deal with it?
This happens when checking in at the counter at US airports not just when flying BA. But the last few times it happened to me was on BA and AA flights so I thought it's fair to ask the question here.
In the US, the check-in agent frequently bends the passport so that the data page of the booklet remains open. I guess it's more convenient for them to enter data that way. It's no big deal if the bending is done a few times. But after a few dozen bends, the passport binding or laminate starts to get affected. I have had immigration officers complaining to me my passport was in bad shape. But it's not my fault!
So how do you suggest dealing with it? It seems like a somewhat aggressive move to advise the check-in agent to not bend your passport before handing it over..
In the US, the check-in agent frequently bends the passport so that the data page of the booklet remains open. I guess it's more convenient for them to enter data that way. It's no big deal if the bending is done a few times. But after a few dozen bends, the passport binding or laminate starts to get affected. I have had immigration officers complaining to me my passport was in bad shape. But it's not my fault!
So how do you suggest dealing with it? It seems like a somewhat aggressive move to advise the check-in agent to not bend your passport before handing it over..
#3
Join Date: May 2004
Posts: 188
WD 40 and a cotton bud removes the glue and does not damage the passport(do not spray the passport just the cotton bud)
#4
Join Date: Feb 2008
Programs: BA Gold
Posts: 111
As an aside (and now with real apologies to the OP for the thread drift towards general passport vandalism), one of the most annoying things about flying Virgin Atlantic is the stupid security stickers they insist on putting on your passport... what is the point?
#5
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 22,179
Can’t you just ask them not to?
Personally I like the stickers and general wear and tear. Helps ensure you stand out from the once a years with shiny passports (though they are often in passport covers which are another bugbear of mine). 😉
Personally I like the stickers and general wear and tear. Helps ensure you stand out from the once a years with shiny passports (though they are often in passport covers which are another bugbear of mine). 😉
#6
Join Date: Feb 2008
Programs: BA Gold
Posts: 111
We all have our triggers! In actual fact I have become much less precious about mine since my water bladder disgorged its contents all over the inside of my skiing backpack thereby resulting in a soggy passport... it has survived another four years since then so perhaps that should reassure the OP about the robustness of British passports at least.
#8
Join Date: Sep 2010
Posts: 459
Hahah im intrigued as to why this is a bugbear of yours? I travel at least once a month requiring my passport and because of my awesome passport cover, mine still looks new. I like the gold lettering.
#9
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 5,774
Some transatlantic security people in Heathrow, including those from AA, like to stick a sticker on your passport to indicate they have asked you random and fairly pointless questions about your travel, work, and place of residence. They get quite upset if you remove the sticker and put it on anything else before you get to the boarding gate.... so I remove it shortly after boarding. The adhesive is far less tacky if removed quickly than if left for a long time, so the best way to deal with them is to clear your passport of them as soon as possible. Passport covers do not avail you.
#10
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club

Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 47,253
Indeed, so unfortunately it is worth leaving a few of these tiny coloured stickers in place, it tends to shorten the process when they spot them.
#11
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 30,313
We have a few of those stickers, acquired at DUB. In future I shall ensure the gaily-decorated back cover is clearly visible.
#12
Join Date: Apr 2007
Location: MAN
Programs: AA PLT, HH GLD, IHG PLT
Posts: 290
I found having 30 or so ICTS stickers stuck all over the back of my passport made the fairly pointless AA security questions asked at MAN to be expedited somewhat. The gold on the front lasts about 12 months but I am guilty or having my passport in my back pocket a lot meaning it has also taken the shape of my right bum cheek.
Surely if asked in the style "Please will you not bend it too much as the spine is about to burst," wouldn't be seen as too arsey?
Surely if asked in the style "Please will you not bend it too much as the spine is about to burst," wouldn't be seen as too arsey?
#13
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 549
Those small "document ok" stickers seem to have been replaced by a more automated approach too, so good riddance to those.
#14
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,085
My passport is so tatty, I'm well beyond worrying about its appearance. It's in my front trouser pocket for take-off and landing, and all the time when I'm away overseas. The gold lettering is long gone and the cover scuffed. 'Well worn' would be an understatement.
Best description is probably that its like an old, dented and bruised car. Any new 'dent' just removes or covers up an older one
Best description is probably that its like an old, dented and bruised car. Any new 'dent' just removes or covers up an older one
