Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 7, 2019, 4:21 am
#106
Suspended
Join Date: Dec 2009
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Onboard 2623 now, just pushing from the stand. Pilot said the outage meant they couldn’t do weight and balance. Not sure that story checks out. How worried should I be about the 840am LHR-DME on a 789 tomorrow morning?
Aug 7, 2019, 4:22 am
#107
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,603
From BA.com :-
So, BA are somehow managing not to cancel flights from outstations, even though the outbound flights from London have been cancelled. Amazing! 
We are very sorry to our customers for the disruption to their travel plans.
We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.
We are offering customers booked on short-haul services departing from Heathrow, Gatwick and London City today, the opportunity to rebook to another day.
We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.
We are offering customers booked on short-haul services departing from Heathrow, Gatwick and London City today, the opportunity to rebook to another day.
Aug 7, 2019, 4:29 am
#108
Join Date: Aug 2017
Programs: BA Gold
Posts: 90
Contact centres can now rebook onto other airlines where BA has an agreement (which is most of the European airlines except SAS ). This is for cancellations, and is dependent on the ticketing being accessible for reissue, which is by no means guaranteed - some cancelled flights have not had their tickets released.
This is in Update 5, just released, so agents may not be aware of this yet.
This is in Update 5, just released, so agents may not be aware of this yet.
Aug 7, 2019, 4:29 am
#109
Join Date: Nov 2010
Posts: 5,596
That is indeed one of the issues with Altea going down.
Aug 7, 2019, 4:30 am
#110
Join Date: Sep 2013
Location: A hop, skip and jump away from MAN.
Programs: BAEC Gold, ex-VS Gold, ex-UA Gold, Premier Inn Platinum-Iridium
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* Fast
* Cheap
Pick any two.
It does seem like the entire departure management suite is in a degraded state - so that will cover check-in, load control (what's where in the hold, weight & balance, etc.), boarding, etc.
Aug 7, 2019, 4:31 am
#111
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Except I thought their systems are new and they are using Amadeus. Problem is that they are using heavily customised Fly on top of Amadeus which is always high risk (to not use standard software).
Aug 7, 2019, 4:32 am
#112
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
More cancellations just about now. I was on BA1394 which is now cancelled. BA phone agent managed to move me now on the BA1404 and reissue the ticket. So I guess some systems working. BA south First lounge agent could checked me in and print my boarding pass.
will this flight goes? Well I guess I find out soon.
(all flight number is LHR - MAN domestic. )
will this flight goes? Well I guess I find out soon.
(all flight number is LHR - MAN domestic. )
Aug 7, 2019, 4:40 am
#114
Join Date: May 2010
Location: Scotland
Programs: BA Exec Club (Silver)
Posts: 451
Managed to get checked in for ALC > LGW > GLA tomorrow using the App. It was a pain and required several retries and getting halfway through and then an error message, but it got there in the end.
Family on two different bookings. For the other booking used mobile website and it seemed to be a bit quicker.
The main worry is with so many stranded passengers and out of position aircraft, I suspect the chances of both legs departing on schedule will reduce the longer the disruption continues.
Family on two different bookings. For the other booking used mobile website and it seemed to be a bit quicker.
The main worry is with so many stranded passengers and out of position aircraft, I suspect the chances of both legs departing on schedule will reduce the longer the disruption continues.
Aug 7, 2019, 4:43 am
#115
Join Date: Aug 2017
Programs: BA Gold
Posts: 90
For everyone commenting BA need to update their IT, it's because they are updating their IT systems that they face these problems.
When BA embarked on a program to update their Departure Control System to FLY they mapped out how all their systems interact, to both internal systsms and external systems. (Reservations, Check-in, BA Web and Mobile, Flight Scheduling, Crew Scheduling and rostering, Flight Planning and ATC, Safety Systems, Customer Relations systems and many others). What they learned was that all of these systems were so intertwined that you couldn't remove and upgrade a system without breaking everything. Complicating things further, many of their new systems were incompatible with old systems, so they had to find an interim solution as they update each system one by one.
So instead they created the SIP (systems integration platform). It's like a translator for all the systems. Everything is funnelled through the SIP now, rather than needing to speak directly to 30+ different systems. As they replace a legacy tool, they now only need to interface it with the SIP, rather than build 30 new connections. The plan was, once all systems were upgraded, they would rebuild the direct connections and retire the SIP.
The issue is, BA have essentially created a single point of failure in the SIP, and it is incredibly unstable due to the amount of data being processed through it.
So they are upgrading to some great IT solutions, starting with FLY/JFE at checkin, a new safety system last year, and a new flight ops and crew scheduling system was due this year. The problem is keeping all the systems talking to each other in the interim.
Aug 7, 2019, 4:45 am
#116
Join Date: Sep 2013
Location: A hop, skip and jump away from MAN.
Programs: BAEC Gold, ex-VS Gold, ex-UA Gold, Premier Inn Platinum-Iridium
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More cancellations just about now. I was on BA1394 which is now cancelled. BA phone agent managed to move me now on the BA1404 and reissue the ticket. So I guess some systems working. BA south First lounge agent could checked me in and print my boarding pass.
will this flight goes? Well I guess I find out soon.
(all flight number is LHR - MAN domestic. )
will this flight goes? Well I guess I find out soon.
(all flight number is LHR - MAN domestic. )
That said, I think you're optimistic. If you've no checked bags, and I was in the same position, I would probably be seeking an offload and looking at taking the train.
Aug 7, 2019, 4:46 am
#117
Join Date: Feb 2009
Programs: Mucci, BA, Hilton.
Posts: 1,158
Ive been able to check in for tomorrow for a trip with a connection for myself and two colleagues. Mine was slow but by the time it came to theirs I was able to check in through their accounts without issue.
Aug 7, 2019, 4:46 am
#118
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,603
Aug 7, 2019, 4:54 am
#120
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
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seems sensible especially as the issue is related to passengers and not flight ops.