Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 7, 2019, 2:53 am
#76
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,446
Aug 7, 2019, 2:56 am
#77
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,977
To be fair (yes I know...) to Cruz the decisions that have led to this chaos were mostly made before he got to BA or at an IAG level.
Aug 7, 2019, 3:02 am
#78
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Is there any other airline that has had such frequent widespread meltdowns in their main system? These meltdowns can't be cheap especially if they're cancelling flights.
Aug 7, 2019, 3:03 am
#79
Join Date: May 2014
Posts: 7,218
but Cruz isn’t going anywhere, Willie Walsh either and Bill Francis (CIO) is retiring this year.
Aug 7, 2019, 3:04 am
#80
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,735
Contact centres can now rebook onto other airlines where BA has an agreement (which is most of the European airlines except SAS ). This is for cancellations, and is dependent on the ticketing being accessible for reissue, which is by no means guaranteed - some cancelled flights have not had their tickets released.
This is in Update 5, just released, so agents may not be aware of this yet.
This is in Update 5, just released, so agents may not be aware of this yet.
Aug 7, 2019, 3:07 am
#81
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,922
Air Canada has pretty awful IT (they are moving toward Amadeus but believe their old system, RESIII, was based on BA code from the 60s) and have these outages a couple of times a year. Shouldn't happen with the technology at their disposal. Question if seeing IT only as a cost center and assigning the least ressources possible to it.
Aug 7, 2019, 3:12 am
#82
Join Date: May 2017
Programs: BA Exec Club - Gold
Posts: 171
Surely the second one of these outages, in not a great space of time, has to be a wake up call for BA that they can't keep scrimping on their IT and need to up their game and actually spend the money required?! Granted it doesn't seem like this one is quite as bad as the last one, but still...!
Aug 7, 2019, 3:14 am
#83
Join Date: Jun 2009
Location: London N8
Programs: BA (LTG), Miles&More (whatever the lowest level is), Oyster card (zones 1-2)
Posts: 885
Aug 7, 2019, 3:19 am
#84
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
Online check in is now working using this link. No need to log in to your BAEC account, indeed you may want to do this in Incognito mode.
https://www.britishairways.com/trave...g/public/en_gb
It's very slow and flaky, and may time out, but if you go in a second time you may see you have checked-in status. This allows an easy reprint at the airport - or online when things speed up.
https://www.britishairways.com/trave...g/public/en_gb
It's very slow and flaky, and may time out, but if you go in a second time you may see you have checked-in status. This allows an easy reprint at the airport - or online when things speed up.
Aug 7, 2019, 3:21 am
#85
Join Date: Jan 2018
Programs: BA Silver
Posts: 439
Contact centres can now rebook onto other airlines where BA has an agreement (which is most of the European airlines except SAS ). This is for cancellations, and is dependent on the ticketing being accessible for reissue, which is by no means guaranteed - some cancelled flights have not had their tickets released.
This is in Update 5, just released, so agents may not be aware of this yet.
This is in Update 5, just released, so agents may not be aware of this yet.
Aug 7, 2019, 3:21 am
#86
Join Date: Mar 2018
Programs: British Airways Gold, IHG Spire Elite
Posts: 128
Just arrived in to T5 looks chaotic my JFK flight last night sat an hour of gate due to problem with getting pre take off paper work.
the arrivals lounge at T5 was closed and we was turned away but then the lady changed her mind almost immediately and said it’s not fair, so seem to be allowing people into arrivals lounge now ..... atleast for showers anyway
the arrivals lounge at T5 was closed and we was turned away but then the lady changed her mind almost immediately and said it’s not fair, so seem to be allowing people into arrivals lounge now ..... atleast for showers anyway
Aug 7, 2019, 3:24 am
#87
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,540
Just arrived at LGW, barely even able to get into the terminal, people being pulled out of line for the most urgent flights.
cant see my silver status counting for much today!
cant see my silver status counting for much today!
Aug 7, 2019, 3:26 am
#88
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
The inbound just landed at NCE, should I assume our NCE-LGW will be OK then, or it LGW such a zoo that it will also impact arrivals? When arriving at LGW, can I use fasttrack immigration as a OWE (AA elite not BA) in Y?
Aug 7, 2019, 3:31 am
#90
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,735
Well, in theory it's non European too, but only shorthaul sectors are being cancelled. It is based on a common IATA led ticketing protocol, which BA has used in a few irrop events recently.