Well done you.

Yes, I going to suggest that while what was suggested earlier - namely it's all out or none out - is generally correct, in the case of diversions to LGW BA captains do sometimes let HBO passengers out after a bit of pleading. The reason why this isn't a great idea is when it turns out that someone who declares themselves to be HBO actually has a few things in hold, and a few other concerns along these lines. At some point it may be that the flight may end up terminated at the diversion airport.

It's guaranteed that a 3rd party will be found responsible and all fingers pointed in that direction, however I don't think anyone would believe the BT story.

Your post is not related to the disruption today, but even if it was I think you're not correct. BA will keep LGW, LCY and LHR regardless of the third runway.

Rebooking onto OAL (Other Airlines) revised update for 16:45 hrs, which is update 4.

The following rebooking is allowed, if your flight is cancelled today or tomorrow (Thursday 8 August) and you have a BA 125 tickets - including Avios / redemptions. It can be rebooked by Contact Centres (which used to be very unusual outside Joint Business and oneworld routes), as well as by airport staff

- SAS (contrary to the previous discussion)
- Air France
- Air Baltic
- Loganair
- KLM
- Philippine Airlines
- Luxair
- Gulf Air
- Brussels Airlines
- AIr Malaysia
- Air Mauritius
- Qatar
- Air Malta
- El Al
- Lufthansa Group (so including Swiss and Austrian) - but no later than 2 days later than the original date for some reason
- Latam
- Iberia
- Icelandair
Other airlines may also be possible if the above doesn't work, but BA has specific agreements on the above.

These are reactive guidelines, so you won't get rebooked proactively on to these flights.

Here I was thinking we got SSSS for our BOD-LGW tomorrow. Check in worked, but app BPs wouldn't come through. Hopefully, they sort this quickly or get us on an airline that is competent.

I did chat with the Captain who we being very polite and communicative with the PAX, I think he pulled a few strings to get us the bus to the terminal, sounded like a bit of a battle.

I am already wizzing my way to London on Gatwick Express, that turned out the be the fastest I have ever egressed Gatwick.

Just a question regarding this (I'm not affected) - say for example FCO cancelled, doesn't look like Alitalia is on this list so no direct route - would the ticket be rerouted with a connection for example KLM LHR-AMS-FCO, or is it direct flights only??

True. Of the other airlines i fly frequently I cant think of a single occurrence like this on any of them. On BA it's becoming a fairly regular event and between this and the strikes I am starting to think twice when booking them - i'm on Easyjet this week thankfully.

The agent will probably feel confident with the KLM booking, but the last line does allow other airline to be considered too. I suspect at airports in particular if there was an Alitalia service 90 minutes away, that is where you would end up.

So they have finally been bused to T5 but told they won't get their baggage. It will be delivered later. Unbelievable.

that's BA's fault for trying to constantly bolt on their ancient RTZ front-end to a proper system on the back end. Just go with the full Amadeus solution

Neither Bodrum nor Gatwick are in the USA thus impossible to get SSSS.

You never know you may get lucky and diverted to MAN.

This happen to me a couple of years back doing US to LHR. There were around 30 of us all due to connect to MAN, initially they wanted to fly us down to LHR, Hotel us as all same day flights were full and fly us back to MAN next day.

After a near riot broke out they eventually let HBO passengers off, I was one of them so not sure what happened to the handful that were for MAN with checked bags.

I can only assume and hope he was taking the p***

BA website says all is fixed:
And indeed I was able to retrieve my boarding pass on the app.
They must have turned off and on again their BT router :)

BBC News has been broadcasting vox pop interviews with passengers at Heathrow, some of whom were in tears over ruined holiday plans, all saying that BA has offered them almost no help at all. Whatever the truth of this, it's quickly turning into a PR disaster.

(Bordeaux)

And with potential BALPA strikes, could end up being a real bloodbath - interesting to see if/when AC/WW appear.

I even searched for BOD on Google and found out it was Bordeux and still typed Bodrum. Either way not America!

I believe it was @eightblack 's JFK adventures

Nor is Bordeaux ;)

Got to love this.


https://cimg7.ibsrv.net/gimg/www.fly...e98601afc4.png

I do apologise - I have only just seen this. Yes, I was able to download them - and now I have printed them off. I waited a bit for things to cool down as I imagined that the site could even crash with all the flight changes that people are having to do

I would suggest the train but a Pendolino lost its Pantograph this morning which screwed up everything in and out of London Euston until mid afternoon!

There is always Megabus :-)

Just to add to the misery an LHR & LCY - EDI have both been diverted to GLA due to weather in EDI, don't know if this will have a further knock on effect.

The situation seems to be resolved so a tangential remark might not cause me to have my wrists slapped by a mod.

Not sure this is true.
Complex systems have complex problems and you can only test for the issues you can foresee.
Spending more time (not cheap) on system design and testing doesn't guarantee a lack of problems in deployment i.e. 'Good'.
One of the major causes of issues is some well meaning person 'fixing' a minor issue in a deployed system to increase quality but inadvertently causing much bigger problems e.g. the NatWest cashpoint issues.
What you really need is to prioritise simpler IT over complex IT and that doesn't necessarily cost any more.

Hire fewer people but ones that know what they are doing.
Less is more.
Don't hack at it.

In reality there is business system psychosis that results in the opposite of all these things because nobody involved really cares about the system, they are all locally optimising for their own reward (either psychological or financial).
So sadly Mr Cruz is not to blame.
You will find it hard to find any individual or organisation specifically to blame.
If there is any real blame it's on human nature.

As things seem to be stabilising, albeit with many unfortunate people left in its wake ...

OLCI. Some of today’s issues related to inability to OLCI. I was struck by my recent JER-LBA on Jet2, where you can OLCI for ALL pax, BOTH ways, at T-28 days with just one click. ISTR our solitary Aer Lingus had a similar lead time.

I guess there’s a good commercial reason for BA (and others) doing T-24 hours, but it does leave the carrier a hostage to fortune.