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-   British Airways | Executive Club (https://www.flyertalk.com/forum/british-airways-executive-club-446/)
-   -   Wed 7 Aug - BA systems down; flights disrupted / cancelled (https://www.flyertalk.com/forum/british-airways-executive-club/1981933-wed-7-aug-ba-systems-down-flights-disrupted-cancelled.html)

tuonopepper Aug 7, 19 2:53 am


Originally Posted by Yeoman5 (Post 31388531)
oh. website now working, rebooked. phew.

MMB slow but functioning, managed to rebook my flights for tonight/tomorrow out into early October without issue.

sigma421 Aug 7, 19 2:56 am


Originally Posted by GSTBD (Post 31388607)
Because Cruz is the CEO and under his leadership IT was outsourced to the lowest bidder, in India. Since then there have been IT meltdowns, data hacks, power outages etc. The buck stops with him.

To be fair (yes I know...) to Cruz the decisions that have led to this chaos were mostly made before he got to BA or at an IAG level.

sxc Aug 7, 19 3:02 am

Is there any other airline that has had such frequent widespread meltdowns in their main system? These meltdowns can't be cheap especially if they're cancelling flights.

13901 Aug 7, 19 3:03 am


Originally Posted by GSTBD (Post 31388607)
Because Cruz is the CEO and under his leadership IT was outsourced to the lowest bidder, in India. Since then there have been IT meltdowns, data hacks, power outages etc. The buck stops with him.

the buck should stop with him, the IAG CEO and CIO.

but Cruz isnít going anywhere, Willie Walsh either and Bill Francis (CIO) is retiring this year.

corporate-wage-slave Aug 7, 19 3:04 am

Contact centres can now rebook onto other airlines where BA has an agreement (which is most of the European airlines except SAS ). This is for cancellations, and is dependent on the ticketing being accessible for reissue, which is by no means guaranteed - some cancelled flights have not had their tickets released.

This is in Update 5, just released, so agents may not be aware of this yet.

Admiral Ackbar Aug 7, 19 3:07 am


Originally Posted by sxc (Post 31388631)
Is there any other airline that has had such frequent widespread meltdowns in their main system? These meltdowns can't be cheap especially if they're cancelling flights.

Air Canada has pretty awful IT (they are moving toward Amadeus but believe their old system, RESIII, was based on BA code from the 60s) and have these outages a couple of times a year. Shouldn't happen with the technology at their disposal. Question if seeing IT only as a cost center and assigning the least ressources possible to it.

flyer_tom Aug 7, 19 3:12 am

Surely the second one of these outages, in not a great space of time, has to be a wake up call for BA that they can't keep scrimping on their IT and need to up their game and actually spend the money required?! Granted it doesn't seem like this one is quite as bad as the last one, but still...!

ScruttonStreet Aug 7, 19 3:14 am


Originally Posted by sigma421 (Post 31388620)
To be fair (yes I know...) to Cruz the decisions that have led to this chaos were mostly made before he got to BA or at an IAG level.

Has he ever said: "We made a mistake"?

corporate-wage-slave Aug 7, 19 3:19 am

Online check in is now working using this link. No need to log in to your BAEC account, indeed you may want to do this in Incognito mode.

https://www.britishairways.com/trave...g/public/en_gb

It's very slow and flaky, and may time out, but if you go in a second time you may see you have checked-in status. This allows an easy reprint at the airport - or online when things speed up.

Brisbane Road Aug 7, 19 3:21 am


Originally Posted by corporate-wage-slave (Post 31388636)
Contact centres can now rebook onto other airlines where BA has an agreement (which is most of the European airlines except SAS ). This is for cancellations, and is dependent on the ticketing being accessible for reissue, which is by no means guaranteed - some cancelled flights have not had their tickets released.

This is in Update 5, just released, so agents may not be aware of this yet.

What sort of agreement is this? Never heard of it, does it apply to non European carriers as well?

nshep Aug 7, 19 3:21 am

Just arrived in to T5 looks chaotic my JFK flight last night sat an hour of gate due to problem with getting pre take off paper work.

the arrivals lounge at T5 was closed and we was turned away but then the lady changed her mind almost immediately and said itís not fair, so seem to be allowing people into arrivals lounge now ..... atleast for showers anyway

ratechaser Aug 7, 19 3:24 am

Just arrived at LGW, barely even able to get into the terminal, people being pulled out of line for the most urgent flights.

cant see my silver status counting for much today!

GetSetJetSet Aug 7, 19 3:26 am

The inbound just landed at NCE, should I assume our NCE-LGW will be OK then, or it LGW such a zoo that it will also impact arrivals? When arriving at LGW, can I use fasttrack immigration as a OWE (AA elite not BA) in Y?

Krisz Aug 7, 19 3:29 am

Just landed on Brussels flight to lhr. We got a nice bus gate. Will update you about flight connection

corporate-wage-slave Aug 7, 19 3:31 am


Originally Posted by Brisbane Road (Post 31388668)


What sort of agreement is this? Never heard of it, does it apply to non European carriers as well?

Well, in theory it's non European too, but only shorthaul sectors are being cancelled. It is based on a common IATA led ticketing protocol, which BA has used in a few irrop events recently.


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