Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 7, 2019, 1:48 am
#46
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
I’m not sure it’s true. The pilot on my flight just said BA head office can’t dispatch any planes at the moment. They are calling BA London head office to give them the right paperwork no eta at the moment.
Aug 7, 2019, 1:49 am
#48
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,026
Climate change
Thank you for your cooperation.
Mod team
Aug 7, 2019, 1:54 am
#49
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Here is the list of cancellations for LHR and then LGW, the Newark service at the end was previously cancelled due to the ongoing 787 Trent issue. No LCY cancellations yet.
Heathrow T3 and T5
From LGW:
Heathrow T3 and T5
Code:
BA0950 LHR MUC 5 09:00 BA0848 LHR ZAG 5 09:05 BA1438 LHR EDI 5 09:05 BA0576 LHR MXP 5 09:20 BA0878 LHR LED 5 09:20 BA1326 LHR NCL 5 09:20 BA0484 LHR BCN 3 09:25 BA0728 LHR GVA 5 09:25 BA0712 LHR ZRH 5 09:35 BA0346 LHR NCE 5 09:45 BA0496 LHR PMI 5 09:50 BA0814 LHR CPH 5 09:55 BA0862 LHR PRG 3 09:55 BA0700 LHR VIE 3 10:00 BA1386 LHR MAN 5 10:10 BA1476 LHR GLA 5 10:10 BA0378 LHR TLS 5 10:25 BA0676 LHR IST 5 10:25 BA0834 LHR DUB 5 10:35 BA0962 LHR HAM 5 10:40 BA0546 LHR FCO 5 10:45 BA0938 LHR DUS 5 10:45 BA0474 LHR BCN 3 10:50 BA0992 LHR TXL 5 10:50 BA0308 LHR CDG 5 11:00 BA0904 LHR FRA 5 11:00 BA0778 LHR ARN 5 11:25 BA0490 LHR GIB 3 11:35 BA0702 LHR VIE 3 11:35 BA0886 LHR OTP 5 11:40 BA1442 LHR EDI 5 11:40 BA0434 LHR AMS 5 11:45 BA0662 LHR LCA 5 11:50 BA1482 LHR GLA 5 11:55 BA0394 LHR BRU 5 12:20 BA0632 LHR ATH 5 13:15 BA0189 LHR EWR 5 16:45
Code:
BA2772 LGW JER S 12:10 BA2960 LGW GLA S 12:10 BA2718 LGW AGP S 13:00 BA2584 LGW VCE S 14:00 BA2608 LGW NAP S 14:25
Last edited by corporate-wage-slave; Aug 7, 2019 at 2:01 am
Aug 7, 2019, 1:56 am
#50
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
Update from Trade Support:
ETA: "Includes BA CityFlyer, BA Comair and SUN-AIR services"
Earliest check-in now being restricted to -3hrs for Longhaul and -2hrs for Shorthaul
Use Conditions of Carriage >
Involuntary guidelines also available for customers on Shorthaul flights that are still operating,including Refunds, see ART > Global system outage –
Contact Centre Agents
Please try logging onto Pegasus BCP, some agents are managing to use this albeit slow
You may not be able to involuntary reissue the ticket as the Airport are having problems offloading from cancelled flights
Just rebook onto alternative flights, try to reissue but if unable advise the customer to go to a manned Airport check-in desk where they will be assisted
The customer won’t be able to use OLCi once this is functioning again as the airport will need to re-associate their ticket coupons for the new flight
Alternatively, customer can call back for Contact Centre to reissue using ATU once systems are fully functioning
Use Conditions of Carriage >
Involuntary guidelines also available for customers on Shorthaul flights that are still operating,including Refunds, see ART > Global system outage –
Contact Centre Agents
Please try logging onto Pegasus BCP, some agents are managing to use this albeit slow
You may not be able to involuntary reissue the ticket as the Airport are having problems offloading from cancelled flights
Just rebook onto alternative flights, try to reissue but if unable advise the customer to go to a manned Airport check-in desk where they will be assisted
The customer won’t be able to use OLCi once this is functioning again as the airport will need to re-associate their ticket coupons for the new flight
Alternatively, customer can call back for Contact Centre to reissue using ATU once systems are fully functioning
Last edited by Steve_ZA; Aug 7, 2019 at 2:04 am
Aug 7, 2019, 2:00 am
#53
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
Aug 7, 2019, 2:04 am
#54
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,374
TXL check-in worked using an electronic backup system. While they could not check in other airlines flights (AA in my case) they could issue the boarding passes which neither AA nor BA wanted to provide earlier.
The 7:10AM BA981 just left at 9:57AM. BA992/993 is canceled but so far my BA990/991 rotation looks somewhat OK with a 30min delay.
Got to the airport early but there was virtually no queue at check-in.
The 7:10AM BA981 just left at 9:57AM. BA992/993 is canceled but so far my BA990/991 rotation looks somewhat OK with a 30min delay.
Got to the airport early but there was virtually no queue at check-in.
Aug 7, 2019, 2:05 am
#55
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
If you don't want or need to travel today Wednesday 7 August, for shorthaul services only but for all flights including LGW and LCY. It also includes SUN and Comair.
There is a Customer Advisory allowing a free rebook to alternative services from 08 August to 13 August inclusive. Redemptions / Avios is included. And you can also swap between airports too.
BA.com is offering a refund if you want to cancel anyway, but you will need to call in to do that.
My Manage My Booking screen has this message at the top:
There is a Customer Advisory allowing a free rebook to alternative services from 08 August to 13 August inclusive. Redemptions / Avios is included. And you can also swap between airports too.
BA.com is offering a refund if you want to cancel anyway, but you will need to call in to do that.
My Manage My Booking screen has this message at the top:
Your flights are currently planned to operate normally, although you may wish to change your travel plans as a result of the recent disruption.
So that you can better manage your travel plans you have the following options:
You don’t have to do anything, you can keep your booking as it is.
You may be able to rebook these flights and other flights free of charge, subject to availability.
Please call us to check if your flight can be changed.
You may obtain a full refund by cancelling your entire booking. Please call us to request this refund.
So that you can better manage your travel plans you have the following options:
You don’t have to do anything, you can keep your booking as it is.
You may be able to rebook these flights and other flights free of charge, subject to availability.
Please call us to check if your flight can be changed.
You may obtain a full refund by cancelling your entire booking. Please call us to request this refund.
Last edited by corporate-wage-slave; Aug 7, 2019 at 2:21 am
Aug 7, 2019, 2:11 am
#57
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,532
Aug 7, 2019, 2:16 am
#59
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
Can you confirm the source on this? I am at NCE waiting on 2623 to LGW. I NEED to be in London tonight as I have an 840am BA flight to DME TOMORROW to get to a wedding. Are they likely to scrub my flight? If so, I will work on being protected on a later flight.