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Wed 7 Aug - BA systems down; flights disrupted / cancelled

Wed 7 Aug - BA systems down; flights disrupted / cancelled

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Old Aug 8, 19, 12:59 am   -   Wikipost
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BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.

Service was restored and operational at start of play on Thursday 8 August, until...

1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
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Old Aug 7, 19, 1:35 am
  #16  
 
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 428
Originally Posted by Krisz View Post
I donít seem to understand the logic. Or the normal entrance as well turning people away? Or BA expecting mass cancellations?
I guess someone above just confirmed my suspicions about cancellation is coming
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Old Aug 7, 19, 1:36 am
  #17  
 
Join Date: Dec 2014
Posts: 368
FLY is down. The following have been cancelled:
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Old Aug 7, 19, 1:37 am
  #18  
 
Join Date: Apr 2005
Location: Windsor
Programs: BAEC Gold
Posts: 863
From BA's Trade Support site:

A system outage is currently affecting FLY check-in and Pegasus Reservations globally.
∑ Update as follows:
Silver Command is sitting due to a system outage affecting FLY checkin and Pegasus Reservations
Customers are having difficulties checking-in online
Systems are erratic and freezing or staff unable to log-on
Following flights are now being cancelled:
BA950
BA1326
BA728
BA346
BA862
Further 15 more flights to be cancelled shortly
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Old Aug 7, 19, 1:38 am
  #19  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC, Accor
Posts: 1,633
Notification on BA.com now

We are experiencing some systems problems this morning which are affecting check-in and flight departures

Please check ba.com and manage my booking for the latest flight information and allow extra time at the airport.
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Old Aug 7, 19, 1:45 am
  #20  
 
Join Date: Feb 2012
Location: London
Programs: BA Silver, Starbucks Gold (free syrup, don't knock it), My John Lewis (free coffee and cake!)
Posts: 749
Good grief, if it's not strikes it's this... just heading out to LGW now, sans boarding pass. Mrs RC berating me for not having printed them last night
Crismyth and nancypants like this.
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Old Aug 7, 19, 1:46 am
  #21  
 
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 872
App not working either....

Last edited by sunshinebob; Aug 7, 19 at 2:08 am Reason: edited as MASSIVE picture
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Old Aug 7, 19, 1:53 am
  #22  
 
Join Date: Feb 2016
Location: NCL
Programs: BA Blue
Posts: 82
The 06:45 from BHD to LHR has just been offloaded back into the terminal. Not too hopeful for the 09:20 that Iím supposed to be on.
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Old Aug 7, 19, 2:00 am
  #23  
 
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,152
Can not check flight status on the website as the airport codes can not be looked up....

Great Success
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Old Aug 7, 19, 2:03 am
  #24  
 
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 428
Originally Posted by SWISSBOBBY View Post
Can not check flight status on the website as the airport codes can not be looked up....

Great Success
it doesnít work for flight number either.
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Old Aug 7, 19, 2:04 am
  #25  
 
Join Date: Feb 2016
Location: NCL
Programs: BA Blue
Posts: 82
Flights seem to be taking off from LHR now though, so maybe things are on the way to being fixed?
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Old Aug 7, 19, 2:08 am
  #26  
 
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 428
Originally Posted by Krisz View Post

it doesnít work for flight number either.
if you have the Flightradar24 it works and shows at least some information.
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Old Aug 7, 19, 2:10 am
  #27  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
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Yes, BA have got flights operating to and from LHR, but with increasing delays.

From what I can make out:

- App nearly unusable for any data operation, including retrieving boarding passes
- BA.com works except for OLCI
- T5 is going to be badly affected since while they can use a backup system, it is going to need more manual assistance all the way through the system.
- LCY least badly affected, but they do have delayed flights building up now, typically 20 - 40 minutes.
- LGW has got longer delays but still operating. So the first flight, to Malta, was due out at 06:15 but departed at 07:23
- big chunk of shorthaul cancellations, noted above, spanning period from 09:00 to the 12:20 to BRU. Nothing after that at the moment.
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Old Aug 7, 19, 2:12 am
  #28  
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We took off. Just landed. Good luck everyone.
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Old Aug 7, 19, 2:12 am
  #29  
 
Join Date: Sep 2015
Programs: A3*G,BA Gold
Posts: 512
App wouldnt let me book any tickets. Where is he? I missed the hi vis jacket!
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Old Aug 7, 19, 2:17 am
  #30  
 
Join Date: Sep 2010
Posts: 377
I sat there this morning thinking about how i wanted to book flights to PHL in oct and was weighing out the pros and cons of flying into Newark and getting a train as it was about £50 cheaper, flying on BA direct or flying with AA direct.

Having been stuck in one of these faults (the T5 baggage system went down when i was flying one time), this is another con for BA as this happens far too often.
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