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Wed 7 Aug - BA systems down; flights disrupted / cancelled

Wed 7 Aug - BA systems down; flights disrupted / cancelled

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Old Aug 8, 19, 12:59 am   -   Wikipost
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BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.

Service was restored and operational at start of play on Thursday 8 August, until...

1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
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Old Aug 7, 19, 7:16 am
  #151  
 
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold
Posts: 902
I'm still waiting for my hotel and expense refund from the weather delays in July. Plus been a month since they broke my bag and said they will be in touch to collect and fix it. This will add another month to the wait while they sift through thousands of claims. I luckily missed this shambles by 2 days. Having just hit gold as my TPs just posted, kind of ironic to see what is happening again.
good luck everyone
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Old Aug 7, 19, 7:17 am
  #152  
 
Join Date: Apr 2012
Location: M4, T5, DME, DXB, CAI, SDF among many others
Programs: BAEC GfL/GGL/CCR, BA Amex, Quidco Aficionado, IHG Spire, Hotels.com Silver (sadly demoted from Gold)
Posts: 262
Originally Posted by DYKWIA View Post
They'll just refuse and say it was "Extraordinary Circumstances" as usual. That will get rid of 90% of the claims.
Unlikely I would have thought...

Plane goes tech.....payout
System goes tech.......same difference
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Old Aug 7, 19, 7:19 am
  #153  
 
Join Date: Feb 2012
Location: London
Programs: BA Silver, Starbucks Gold (free syrup, don't knock it), My John Lewis (free coffee and cake!)
Posts: 747
Latest instalment from a pretty odd day all round... now a gate op up for all of us to CE. Booted out of my nice exit row seat, and Mrs RC wants some champagne so I can't really refuse...

Oh and a very long bus ride out to a far corner of the north terminal, not sure if the plane is out of position as a result of today's shenanigans...

Last edited by ratechaser; Aug 7, 19 at 7:25 am
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Old Aug 7, 19, 7:19 am
  #154  
 
Join Date: Jul 2017
Posts: 11
Having landed we have been sat on the apron for 30 minutes waiting for a stand at T5
Robington3rd is offline  
Old Aug 7, 19, 7:20 am
  #155  
 
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,192
I would be interested to know what the situation is like longhaul outstations today. Just had a call from family travelling on the BA56 tonight who were wondering what the queues might be like.
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Old Aug 7, 19, 7:31 am
  #156  
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Join Date: Sep 2018
Location: Somewhere in the Air
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Posts: 554
Originally Posted by T8191 View Post
tThe subtext says [assisted by a magnifying glass] ...

We are sorry to advise that all
passengers should make their
make their
way home and to
contact British Airways.
The IT Intern returned from their vacation.
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Old Aug 7, 19, 7:37 am
  #157  
 
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR
Posts: 296
New update - customers travelling tomorrow (August 8th) can also amend their short-haul bookings to/from LHR/LGW/LCY
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Old Aug 7, 19, 7:41 am
  #158  
 
Join Date: Dec 2014
Posts: 368
Originally Posted by Robington3rd View Post
Having landed we have been sat on the apron for 30 minutes waiting for a stand at T5
Full house at T5 at the moment
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Old Aug 7, 19, 7:42 am
  #159  
 
Join Date: Oct 2009
Location: Manchester, UK
Programs: BA Bronze, BD Blue :(, Le Club Accorhotels Silver, AF/NH Pleb
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Originally Posted by BAEC View Post
The IT Intern returned from their vacation.
"and to contact..." isn't brilliant English either.
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Old Aug 7, 19, 7:43 am
  #160  
 
Join Date: Mar 2016
Posts: 3
Waiting in the First lounge in T5 and what has really annoyed me is the attitude of some of the passengers I've been around in some of the queues. We can all moan and grumble about what caused the issues, but it is not fair to take that out on the staff here. Everyone I've met has been superb - managers have been out from behind their desks trying to manage queues and offer advice, staff at the desks have tried their hardest and often butted heads with systems they're not used to using and done whatever they could do to sort things out.

Yes, it's been slow. Yes, I wish it hadn't happened. But everyone with a BA badge on has tried to get things moving. The verbal abuse and threats I've seen dished out today are disgusting. Those passengers who've tried either the DYKWIA card, or the "you've ruined me life" card (when it's a late start to holiday or missed meeting) need to get a grip. There are true emergency cases though - a man behind me in one queue was rebooked and then promptly had that flight cancelled, he needs to get home to care for his disabled kid, that's a real case for needing help, and the staff were superb in helping him urgently.

My tuppence worth - shows that staff need training a bit more on backup systems, maybe more regular refresher courses. I'd also invest in more tensa barriers. Oh, and the extra cash at IT systems is a given, but that is true not just for BA but EVERY industry and workplace I've ever been to.
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Old Aug 7, 19, 7:48 am
  #161  
 
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
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Iím stuck in this too. Anyone free to guest me into the first wing? Not sure what I could offer as compensation other than gratitude and reciprocation if youíre ever stuck in Dubai.
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Old Aug 7, 19, 7:52 am
  #162  
 
Join Date: Nov 2017
Posts: 201
The F wing and lounge were pleasantly and surprisingly quite. No dramas, no divas, though thereís the usual few wandering around talking VERY LOUDLY on their very important calls.
Only 3 hours to (hopeful) lift off. Time for another? I think so!
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Old Aug 7, 19, 7:54 am
  #163  
 
Join Date: Nov 2017
Posts: 201
Originally Posted by Ryanardo_daVinci View Post
Iím stuck in this too. Anyone free to guest me into the first wing? Not sure what I could offer as compensation other than gratitude and reciprocation if youíre ever stuck in Dubai.
if you can get to the main airside entrance (not the F wing entrance at 2pm precisely (and let me know how to identify you) iíd be happy to.
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Old Aug 7, 19, 7:56 am
  #164  
 
Join Date: Aug 2006
Location: Basel
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Originally Posted by AdBoy View Post
Gosh. They don't even get that right. "make their make their" "advise that ... to contact"
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Old Aug 7, 19, 7:58 am
  #165  
 
Join Date: Apr 2012
Location: M4, T5, DME, DXB, CAI, SDF among many others
Programs: BAEC GfL/GGL/CCR, BA Amex, Quidco Aficionado, IHG Spire, Hotels.com Silver (sadly demoted from Gold)
Posts: 262
I guess you really, really wouldn't want a pilots strike now to follow this..........
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