BA.com cancellation form & US 24-hour refund requirement
Aug 5, 2019, 4:53 pm
#1
Original Poster
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,038
BA.com cancellation form & US 24-hour refund requirement
I just made a booking for September and realized almost immediately that I messed up the outbound date. Under US DOT rules, I should be entitled to a full refund if I cancel within 24 hours.
Does anyone know if the cancellation form on BA.com honors this rule? I'm trying to get through to a human being, but I've been on hold for almost an hour now, and I'm wondering if I have any options if I can't get through.
Does anyone know if the cancellation form on BA.com honors this rule? I'm trying to get through to a human being, but I've been on hold for almost an hour now, and I'm wondering if I have any options if I can't get through.
Aug 5, 2019, 4:55 pm
#2
Join Date: May 2014
Location: Vancouver, CA
Programs: AC 35K
Posts: 670
You can cancel for free within 24 hours but you need to do so by phone, so I'm afraid you're gonna have to wait on hold. You can also trying DMing BA on twitter - they might be able to do it for you.
Aug 5, 2019, 5:06 pm
#4
Original Poster
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,038
Fortunately, they picked up a few minutes after I posted this. Refund for full amount processed.
Aug 5, 2019, 5:07 pm
#5
Original Poster
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,038
(Fortunately, they did finally pick up, so all is good.)
Aug 5, 2019, 5:11 pm
#6
Join Date: May 2014
Location: Vancouver, CA
Programs: AC 35K
Posts: 670
Is this a recent change? I seemed to recall it must be done by phone, but this was 3 years ago.
Aug 5, 2019, 5:17 pm
#7
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
Cancelling using the app is very much possible. Unsure when this was brought in. The cancellation screen shows the amount to be refunded prior to the final acceptance click.
Aug 5, 2019, 5:17 pm
#8
Join Date: Aug 2013
Posts: 8,770
Yes if you're getting that page it means you're in the 'this is complicated' zone where the refund isn't calculated automatically. You should still get the full amount back in that situation but I probably wouldn't risk it and would call up, as you did.
Aug 5, 2019, 5:18 pm
#9
Join Date: Aug 2013
Posts: 8,770